Eastwood Sound & Vision Reviews 

990
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how wonderful their interactions are, pointing out the exceptionally quick delivery, wonderful pricing, and very friendly support team that makes every transaction completely smooth and stress free. Consumers also appreciate receiving their items promptly and securely packaged, noting that the whole ordering process is efficient from start to finish. However, some people mentioned issues with unexpected delivery delays, wrong address drop offs, or noticeably high shipping costs. A few reviewers also experienced initial communication challenges when orders did not go as smoothly as expected initially.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff, helpful communication, and a rapid... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt dispatch... See more

Price

Reviewers express general satisfaction regarding the pricing, consistently highlighting that costs are... See more

Staff

Reviewers highlight great satisfaction with the staff, frequently praising friendly, knowledgeable team... See more

Product

People report high satisfaction and strong appreciation for the products purchased, noting that items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was impressive. Everything went very well, Pro Tools works great, and they helped me perfectly with redeeming the license for my products. They showed a lot of patience and were alwa... See more

Company replied

Rated 5 out of 5 stars

Good to be able to buy from an independent company, with that personal touch. They offered me a better price than their competition & a really friendly, helpful ordering experience. Great communicatio... See more

Company replied

Rated 5 out of 5 stars

Eastwood are excellent. They always provide speedy quotes even outside of conventional working hours. When we order the items arrive very quickly and their prices are always super competitive. They ar... See more

Company replied

Rated 5 out of 5 stars

Excellent! The Genelec sub was shipped within a few days and arrived in perfect condition. I was kept informed of the process throughout. Will definitely use again in future!

Company replied


Company details

  1. Audio Visual Equipment Supplier
  2. also in
  3. Hi-fi shop

Written by the company

Eastwood Sound & Vision are specialist suppliers of professional audio and video equipment. Buy online today, and get FREE delivery on all orders over £249!


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(990)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, communication and servi5

30 April 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Nathan, Thank you for your lovely review! We’re so pleased you appreciated our personal, friendly service - and that you were happy with our prices too. Providing great value alongside a warm, professional experience is exactly what we aim for. We really appreciate your support and hope to see you again soon! All the best, The ESV Team

Rated 5 out of 5 stars

Very easy to deal with and they were…

Very easy to deal with and they were really helpful. Really quick delivery!

29 April 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Graeme, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent Company

Eastwood are excellent. They always provide speedy quotes even outside of conventional working hours. When we order the items arrive very quickly and their prices are always super competitive. They are our 'go to' AV supplier now. Five Stars...

9 March 2026
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Reply from Eastwood Sound & Vision

Hi, Thank you so much for the fantastic review! We’re delighted to hear that our quick response times, fast delivery and competitive pricing have made such a positive impression. Providing reliable service and support for our customers is always our priority, so it really means a lot to hear that we’ve become your go-to AV supplier. We truly appreciate your continued support and look forward to working with you again soon. All the best, The ESV Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, immediate call as I order after the cutoff so delivery was going to be later. Item well packaged and exactly as described. I look forward to shopping with you again.

18 April 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Chris, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Knowledgable staff

Knowledgable staff, fast delivery and alround great shopping experience :)

23 April 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Ian, Thank you for your lovely review! We’re so pleased to hear you had a great shopping experience with us. Our team works hard to keep our pricing competitive, our website up to date, and orders moving quickly, so it’s wonderful to know that came across in your experience. We really appreciate you taking the time to leave us your feedback and look forward to helping you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Brilliant personal service and great…

Brilliant personal service and great prices. You couldn’t ask for more. Very highly recommended.

23 April 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Giovanni, Thank you so much for your kind words! We’re delighted to hear that you found our service both personal and professional — that’s exactly the experience we strive to deliver. We really appreciate your support and look forward to helping you again in the future! All the best, The ESV Team

Rated 5 out of 5 stars

Fantastic Service

I got fantastic personal from Richard and the team. I was in need of a couple of items, fairly last minute. Richard was able to source the second item I needed and I received my order ahead of time and at a great price, better than the other generic websites.

Would highly recommended.

14 April 2026
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Reply from Eastwood Sound & Vision

Hi Richard, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Joel, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great price and next day free delivery

Great price and next day free delivery. Item arrived as described in a nice big outer box. Would buy from again.

13 April 2026
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Reply from Eastwood Sound & Vision

Hi Bob, Thank you for the great review! We are continually checking our prices, updating our website and managing our stock as best we can so it's very nice to hear that all of that is helping to give our customers such a positive experience with us. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great company, competitively priced and reliable

The service is always second to none and delivery is always prompt. Great company to do business with.

10 April 2026
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Reply from Eastwood Sound & Vision

Hi Dave, Thank you for your lovely review! We’re so pleased you appreciated our personal, friendly service and speedy delivery. Providing great value alongside a warm, professional experience is exactly what we aim for. We really appreciate your support and hope to see you again soon! All the best, The ESV Team

Rated 5 out of 5 stars

Quick response

Quick response
Understanding my requirements

10 April 2026
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Reply from Eastwood Sound & Vision

Hi Nicole, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great communication straightforward…

Great communication straightforward process! Thank you!

8 April 2026
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Reply from Eastwood Sound & Vision

Hi Tunay, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

What a great company

What a great company, helpful, knowledgable and really go out their way to help the customer. I had nothing but a great experience with this business and more than happy to recommend them to others, in fact I have and they’ve been impressed with the service too. A+ retailer.

14 April 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Cantina, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Good price and quick shipping

Good price and quick shipping. 5 stars for Eastwood.
However, DPD left it at the wrong address, but luckily managed to find it in time.

7 April 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Glyn, Thank you for taking the time to leave such a great review! We're so pleased you were happy with our prices and fast delivery — that’s exactly what we aim for. We apologise on behalf of DPD! We truly appreciate your support and hope to see you back again soon! All the best, The ESV Team

Rated 5 out of 5 stars

You really find out how good a company…

You really find out how good a company is when things don’t quite go to plan and when they didn’t Richard, Mark and Louise stepped up, were attentive and put things right. A pleasure doing business with them

7 April 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. We apologise if things didn't go quite to plan initially but are very pleased we managed to sort this out for you. We appreciative you have taken the time to leave us such a glowing review. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Very pleased with my purchase

I had been doing some research on recording interfaces and had decided on the RME 802 FS AE as it appeared to be the most stable of all I had found.It also has a long history with support of driver updates compared to its competitors and a work horse with longevity.Richard was very helpful in his advice and luckily it was on a special price and the last day.I'm very pleased with the purchase.

1 April 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Martin, Thank you for your lovely review! We’re so pleased you appreciated our personal, friendly service — and that you were happy with our prices too. Providing great value alongside a warm, professional experience is exactly what we aim for. We really appreciate your support and hope to see you again soon! All the best, The ESV Team

Rated 5 out of 5 stars

Richard and Mark were excellent as…

Richard and Mark were excellent as always. Very accomodating.

31 March 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

No Drama

Ordered on Thursday, arrived Friday. Great price. Thanked me for ordering. Kept me informed. First time I've used them. Will use again.

19 March 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Thank you for taking the time to leave such a great review! We're so pleased you were happy with the service we provided and fast delivery — that’s exactly what we aim for. We truly appreciate your support and hope to see you back again soon! All the best, The ESV Team

Rated 5 out of 5 stars

The seller was very kind

The seller was very kind, sincere, and responsive, which made me feel at ease and allowed me to have a pleasant purchasing experience.
Their excellent service made me want to buy from them again if I have the opportunity. Thank you very much.

27 March 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Tony, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great service

Great service: communication, price, and swift delivery are all to be commended. I'll be using ESV again!

19 March 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi David, Thank you for your lovely review! We’re so pleased you appreciated our personal, friendly service — and that you were happy with our prices too. Providing great value alongside a warm, professional experience is exactly what we aim for. We really appreciate your support and hope to see you again soon! All the best, The ESV Team

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