I thought I had been delivered the wrong model of ear-bud. Turns out it was correct, just some confusing information in online reviews. This was sorted out efficiently when I contacted Earspan cus... See more
Company replied
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See what reviewers are saying
Delivery was not made for items with the tracking number not registered to an item. Quite disappointed after waiting for 2 weeks, and after their company claimed that items will be shipped within... See more
Company replied
I would like to thank Earspan for my latest purchase. I really thank you for accepting the earbuds I had to return due to a fault and sending me a different brand I asked for at the same price even th... See more
Love these earbuds! Sound quality is amazing! Earspan were even more amazing! Purchase on their website was super easy, and shipping was super fast from Australia to New Zealand! Would definitely purc... See more
Company details
Written by the company
Premium Ecommerce retailer based in Australia serving locals and Newzealanders. Prompt customer service is our moto. Just reach out to us with any questions about True Wireless Earbuds we are here to help!
Contact info
PO BOX 6307, 3141, Melbourne, Australia
- support@earspan.com
- www.earspan.com
Good service 1 pack had damaged…
Good service 1 pack had damaged packaging so they contacted before posting and supplied a freebie to compensate
9 September 2021
Very good customer service
I would like to thank Earspan for my latest purchase. I really thank you for accepting the earbuds I had to return due to a fault and sending me a different brand I asked for at the same price even though they were slightly more expensive than the previous ones. This shows you are customer focused.. keep up the good work. I hope you would increase your collection. I for one am defenitely going shop on your website soon. Regards sam
3 September 2021
Very fast delivery and great product
12 August 2021
My second pair of earphones from you…
My second pair of earphones from you gums fast fantastic service yet again thanks
4 August 2021
Awesome earbuds
Awesome earbuds. When I googled them Earspan offered the cheapest price. They arrived super quick. Very happy.
30 July 2021
First Purchase Online
Really quick purchase and happy with purchase - everything as advertised and price very competitive.
14 July 2021
Item as described and arrived quickly.
8 July 2021
Purchase but no stock,then refund!
5 July 2021
Reply from Earspan
Your order were fully refunded with in a few hours of your order placement so we don't leave you hanging. Inventory numbers when low do run out from time to time. This happens quite frequently in a retail setting. please be more forgiving with your reviews. Our team did their best to rectify this with the speed of the refund.
Earspan has a great range of TWS
Earspan has a great range of TWS earphones; stuff you can't get at JB. They are an Australian company and delivered my earphones lightning quick.
28 March 2021
Awsome company to buy from
Awsome company to buy from
Great customer service and great products
19 February 2021
Very fast shipping.
18 January 2021
I was really impressed with Earspan
I was really impressed with Earspan. I had never purchased from them before. They had the best price on the earbuds 8 was looking for & are in Australia. Delivery was quick & I am very happy with the product.
11 January 2021
Very quick to send item was just what i wanted
26 December 2020
Good
Contact function from email is efficient and informative. Product is delivered securely with well protect package.
13 December 2020
Excellent Service
Earspan have provided excellent service. They have replaced malfunctioning earbuds without an issue. Service with a smile and with the customer always in focus. I could not recommend them more highly. They suggested alternative earbuds that suited my purpose perfectly. Thank you Earspan!
11 November 2020
Item was delivered to NZ within 5…
Item was delivered to NZ within 5 working days. Had a query regarding tracking so I messaged the earspan Facebook page and got a response within 1 hour which answered my question. I'd use earspan again!
12 September 2020
Unprompted review
Excellent service.
Good communication. Quick postage. Excellent service!
19 April 2020
Unprompted review
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