Earache Records Reviews 

Missed items (in 2 different orders), last one took more than 1 month to be delivered (paid for DHL), wrong shirt sizes, and I only received 1 (human, but generic) reply out of 6/7 emails I sent to try to resolve the issues... I will NEVER NEVER NEVER (did I say NEVER?), well just in case, NNNEEEEVEEEERRR place an order again here. This is the worst online webstore service I've ever meet

I ordered a hoodie for my son on christmas and the the only update I got was that it was ordered. Then when I didnt get any updates for over 3 weeks they finally answered my 7th email stating that the postal service was on strike. OK, say that is true, shipping may not be in your control but the hoodie you sent has a 3+inch TEAR in the sleeve and the pockets are torn. You may not be responsible for the shipping issues, but the product you send DOES IN FACT REFLECT ON YOU! Over 14 emails since December9, 2022 and NOT ONCE has someone actually answered on how or when I will get a refund or replacement. I also saw that this company BLOCKS BANDS THEY HAVE SCREWED OVER!!!!! How is this ok?

It's been a month since I placed my order (5 CDs and 1 TS => 63€) and my patience has its limits. I haven't received anything and doubt I will ever receive anything, so I urged them to refund me. I have had no responses to emails, other than autoreplies.
For sure, my first attempt on their store will be the LAST. I've ordered from Season of Mist, Adipocere, EMP, Decibel Rebel, Hammerheart records, Nuclear Blast and many others labels since 2000 and NEVER had a problem like this.... AND NO ANSWER FROM THEM.
This webstore is totally unprofessional !!!

Ordered a jersey 1st Dec, which was showing as in "stock", and paid for first class postage. Just over 3 weeks later, the delivery arrived and it was a different shirt to the one I ordered. I have had no responses to emails (other than autoreplies). They don't answer the phone. It's now 7 weeks since they took payment for this item. Hard to know what to say. More like no service than just bad service. If you need something they sell, suggest you try and find it from another provider. Case raised against them with Paypal to try and recover my money.

I have ordered vinyls from Earache over the last couple of years. While the delivery time has been slow, they were at least responsive and apologetic on email. My most recent order has been appalling and I wouldn’t order from them again after this experience. I ordered 2x vinyls on 5th December that were due to be Xmas presents. 4x emails later and I’ve had no response, no update on the order and no refund.

I ordered over a month ago, not only have I not received my order there has been no reply to my messages.

Zero customer service no replies to email no working phone number waiting for an order to be dispatched with no sign its going to be avoid at all costs.

Overpriced merch, horrible self righteous/argumentative admins/staff, stupidly long waiting periods for merch ordered - just don't bother, they aren't the label they used to be and that's a real shame.

Absolutely abysmal service, five weeks after ordering and still nothing. Only automated replies to emails. Avoid these clowns.

I ordered 2 CD's as Christmas presents. Paid by Paypal, so it was instant. I got an emeil from earache saying they would despatch the items when payment was confirmed. As it was Paypal that should have been instant. Roll forward a week and I have heard nothing. I email, but get a standard response about being busy and will answer soon etc. Another week and still nothing. I call, no answer on mobile or engaged on landline.
Enough is enough. I had to cancel and get CD;s from another source. You have lost a customer for life. You need to get your fingers out.
UPDATE
After cancelling, I then get an email saying the order has just been processed, I replied but the CD's did arrive a couple of days late...annoyingly after I had placed an order elsewhere. So now I have 2 sets of CD's. I have maneged to get a full refund from the second supplier after the order was not fulfilled correctly. A load of hassle that could have been avoided with decent communication.
I did get further communication, 9 days later. It seems that is about the time it takes them to get to emails. They reall;y need to get on top of this.

Ordered items over 2 weeks ago express delivery still ain't had them, i was told a couple of times they will be posted in few days, it's been 8 days since their last response so requested a refund from PayPal. Awful customer service please avoid.

I was a bit skeptical at first, because of the bad reviews, but since they're the only ones reliably having some certain classic shirts in stock, I said, what the heck, I'll just try them out for once. Might as well work out fine. And indeed it did so splendidly. Had to dig their mails out of the spam folder, but other than that I was happy to receive my shirts a mere 8 days later (from the UK to Germany). Contrary to my expectation they are Gildan heavy cotton, not the dreaded soft-style, and the whole experience was rather pleasant.

My recent experience with Earache was a good one. I am overall satisfied with my experience with their Merchstore. Phil had great customer service, and went above and beyond. Very much appreciate it.

Used to love Earache and many of the bands signed to them, so re-buying the old albums and shirts that I used to have was very disappointing. Some examples of their modern CD digipak re-releases have very low quality artwork - I bought one with horrid horizontal banding all over, the kind of thing you'd see from an inkjet printer years ago, and the shirts are very thin Gildan things (though this seems to be an issue with many modern t-shirts), last two longsleeves were unthreading at the cuffs and needed repairing.

No responses to any emails I sent, as usual.

If you do intend to buy from them, use their eBay storefront as at least there they kind of have to do something if you have a complaint.

Cheap digipack cds without booklet!
Wrong amounts on package so customs charging me extra money after i paid earache for VAT!
Be carefull people and stay away

This is based on two separate orders I made within a couple of days of each other.
Ordered two cds and were both dispatched on the same day and were both delivered the next day.
Well packed and super cheap postage for first class.
Can’t fault the service so will definitely be ordering more in the future.
Thanks.

Total s*it.
2 CDS arrived without packaging, also with damages in the cases.
NEVER AGAIN.

Appalling service. My two orders are now over three weeks old with no replies to my emails. And one of the items I’ve ordered has now vanished from the online store.
Thank god I ordered with PayPay. I’ll be getting my money back. Please don’t shop with these guys. Absolutely shocking.

pitiful seller , unable to respond to a message from a buyer , those guys should stop and go to sell cabbage