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Dyno-Rod - North West Reviews 

535
TrustScore 4.5 out of 5

4.7

Vale Street Works, Vale Street, BB3 1LP Darwen, Lancashire, GB


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Rated 5 out of 5 stars

Great service today clearing a blocked soil pipe. The first operative was great but the engine running all the pumps in the van wouldn't work after a while. She assured me a colleague would come to co... See more

Company replied

Rated 5 out of 5 stars

Our local plumber was on holiday and could not find anyone else locally, so tried Dyno-Rod. Was able to book online for next day. First thing that day, I had a phone call from them saying someone woul... See more

Company replied

Rated 5 out of 5 stars

The engineer turned up on time & gave me the quote,which I was happy with, I left him to it & he came back to say he wasn't charging me as the issue was the responsibility of UU! Friendly lad & wouldn... See more

Company replied

Rated 5 out of 5 stars

Friendly workers. I spoke to both the call centre and the engineer and they were very helpful. Prices transparent. On the day the engineer explained everything he was going to do; afterwards he ran th... See more

Company replied


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Vale Street Works, Vale Street, BB3 1LP, Darwen, Lancashire, United Kingdom

  • 01254 367330

4.7

Excellent

TrustScore 4.5 out of 5

535 reviews

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4.7

All reviews

(535)

8,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Blocked external kitchen drain gulley

Blocked external kitchen drain gulley. Given morning time slot - received a call as expected to give ETA and arrived bang on time. Unblocked quickly and Callum was both professional and friendly.

28 June 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We're happy to hear that the drain unblocking went smoothly! We appreciate your positive feedback regarding the prompt arrival and the technician's professionalism and friendliness. Thank you!

Rated 1 out of 5 stars

Having a hive car charger installed

Having a hive car charger installed. Dyno-rod came out to quote for groundwork. Stated it would take 2 people a full day to run conduit under a 1m wide block paving path at £750. I obviously found a local electrician who did it to exactly required spec in 3 hours single handedly for under half that price.
Hive/British Gas are shooting themselves in the foot using this technique, as I was close to just changing EV charger company as a result.

27 June 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We appreciate your feedback and regret to learn about your experience with the groundwork quote. We're sorry the initial quote didn't meet your expectations and nearly caused you to switch providers. We'll review this to ensure better alignment in the future. Thanks for bringing this to our attention.

Rated 5 out of 5 stars

Excellent service by both office staff…

Excellent service by both office staff and the engineer that came to us in under 30 min

26 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that you received excellent service from our team and that the engineer arrived quickly. Thank you for your positive feedback!

Rated 4 out of 5 stars

Good communication

Good communication. Completed the work in a timely manner. Will use again

25 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that our communication was good and the work was completed promptly. Thank you; we appreciate your business and look forward to helping you again.

Rated 5 out of 5 stars

Phoned around quite a few other local…

Phoned around quite a few other local and national companies but was told by them all it be 1-2 weeks before they could attend..! In my urgency I then stumbled across and phoned Dyno rod, they attended within 1 hour of calling! super quick service, great customer service from office, excellent communication and reasonable price for CCTV and jetting.. I was given direct numbers and names for people to speak to.. great team effort between back office and Simon who attended. He sorted the blockage and was finished within 1 hour. Thank you Simon for your attendance on Friday afternoon and great service from everyone in local branch.

20 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that we could assist you so quickly when others couldn't. We appreciate your comments on our communication, the work completed, and the team effort. Thank you for your positive feedback!

Rated 1 out of 5 stars

No show for appointment.

Appointment was made a week ago, for yesterday, to quote for groundwork’s associated with running a cable into my garage for an EV charger. I received a message at 08:03 yesterday stating the estimate would be completed today and I would be contacted when they were on their way. No one turned up and no further contact from the company. I phoned them up this morning at 09:30 to establish what had gone wrong. I was told the person dealing with my appointment was away for 10 mins but they would phone me back in 10 mins as soon as they returned. By 11:30 no phone call received, however, someone turned up unannounced to complete the quote. Consequently I have no confidence in this company and their ability to do anything.

20 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We appreciate you bringing this to our attention. We're very sorry about the missed appointment and the lack of communication. We understand your frustration with the unannounced visit and the impact on your confidence in our services. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.

Rated 5 out of 5 stars

Came out when they said they would

Came out when they said they would. Phoned to say he would be here in15 minutes and arrived within that time. Was polite and even cleaned the area before he left.

19 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that the service met your expectations regarding punctuality and courtesy. We appreciate you mentioning the cleanliness; we aim to leave every space tidy. Thanks for your feedback!

Rated 1 out of 5 stars

Shocking Experience …

Called dyno rod out on an emergency night call costing £235, engineer arrived 4 hours after calling at 11:15pm, after inspecting my drains the engineers opinion was that i had a collapsed drain underneath my extension and that i would require the concrete floor and back garden dug up to fix.
I called my insurance company as this was looking at several thousand pounds to fix and lots of hassle. My insurance company sent an independent survey team out to my property only to find that it was a plastic toilet duck blocking the outside main waste drain in my neighbours property. Not only has it cost me the £235 for a wrongly diagnosed incident but i had to lift my sun room extension flooring now at my cost when this was not required.
United utilities came out immediately and removed the plastic blockage stating dyno rod could’ve done this easily especially after I’d already paid the a fee of £235.
Absolutely disgusted from the outcome and I’ve had zero response back regards this from dyno rod.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, arrived punctually, friendly and helpful guys . Fixed a broken drain in good time. No problems at all 👍

5 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We appreciate you taking the time to leave us this great review. We're happy to hear that our team arrived on time, were friendly and helpful, and fixed the drain quickly.

Rated 5 out of 5 stars

Dynorod have done a superb job fixing…

Dynorod have done a superb job fixing our external drainpipe. Good communication throughout, and all mess cleaned up afterwards. Highly recommended.

2 June 2025
Unprompted review
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Reply from Dyno-Rod - North West

We appreciate you taking the time to leave us a 5-star review. We are happy to hear that our service met your expectations and that you were pleased with the work.

Rated 5 out of 5 stars

A blocked drain which meant that we…

A blocked drain which meant that we were unable to use the downstairs sink nor the dishwasher.(tragedy)
Phoned Dyno-Rod who were able to send someone out the next day. The guy who came out (unfortunately I didn’t quite catch his name when he phoned, as I lost signal) was very professional and polite. Summed up what was needed and got down to clearing the blockage. Very good job done which should last a while now. I would use them again, though hope it won’t be necessary.

27 May 2025
Unprompted review
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Reply from Dyno-Rod - North West

We're happy to hear that the engineer was professional and efficient in resolving the blocked drain. We appreciate you choosing us and are glad the work was completed to a high standard. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent

Reliable, courteous, friendly. Competent, careful, considerate, technically meticulous, scrupulously tidy.

21 May 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We appreciate you taking the time to share your wonderful experience. We are happy to hear that our team was reliable, friendly, and technically skilled.

Rated 5 out of 5 stars

Very helpful

Very helpful, very friendly

19 May 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We are so happy to hear that we could be helpful and friendly! Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Great service

Great service! Called out for blocked drain which turned out not to be blocked. He made sure that water was moving through properly before leaving and as there was no blockage I didn’t have to pay the fee or even a call out fee.

19 May 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We're happy to hear that you received great service! We appreciate you letting us know that we ensured your drain was clear and that you were satisfied with the outcome and the value. Thank you for your positive feedback!

Rated 5 out of 5 stars

Accessible

Accessible
Prompt, quick service for a Saturday evening.
Very friendly helpful engineer who sorted the problem quickly and effectively.

17 May 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

We appreciate your positive feedback! We're so glad the engineer was helpful and efficient in resolving the issue on a Saturday evening. Thank you for your review.

Rated 5 out of 5 stars

Great service for emergency callout

Great service in response to emergency call out with blockage affecting toilet/shower block. Call handled very smoothly on a bank holiday weekend and engineer excellent on site. Happy customer, very happy to recommend! 😀

3 May 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service

First class customer service
Booking system quick easy and within a 12 hr period slot
Engineer was professional friendly safety conscious due to childcare setting

You get what you pay for
Excellent service job complete same day
Thank you 5 star

25 April 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

Thank you for your kind words and 5-star rating! We are thrilled to hear that you had a positive experience with our booking system, the engineer, and the overall service. We strive to provide excellent customer service and are happy to hear that we met your expectations.

Rated 5 out of 5 stars

Always call the professionals!

John arrived at our house when he arranged to. He listened to my concerns and was brilliant. He did what he could to sort the blockage and then arranged the next part of the job to be completed by a colleague. The whole process was pain free and made very clear and easy. Brilliant chap, highly recommend.

23 April 2025
Unprompted review
Dyno-Rod - North West logo

Reply from Dyno-Rod - North West

Thank you for taking the time to share your positive experience. We're delighted to hear that you were impressed with the technician's responsiveness, attentiveness, and problem-solving skills. It's wonderful to know that you found the entire process to be clear, efficient, and stress-free. We appreciate your kind words and recommendation.

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