The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good and smooth
26 February 2026
Absolutely terrific and personal…
Absolutely terrific and personal service - Drumshack called me at every stage of the kit purchase and the tracking provided was excellent and accurate. All goods arrived in perfect condition. I would highly recommend this store!
5 March 2026
Look after the small shop gems
Having seen the loss of some amazing small specialist drum shops over my playing years (DrumWright Woodley, Electro-Music Doncaster) was great to find DrumShack and deal again with folks that are genuinely passionate, really care, understand and respond to their customers rather than cold large corporates. Mark & John were brilliant in support of my needs, thank you!
4 March 2026
Unprompted review
Fantastic company and great service…
Fantastic company and great service throughout the whole process. Will 100% be shopping from again. Thank you for having the Sabian aax 16 in stock!!!!
27 February 2026
Ordered a new cymbal
Ordered a new cymbal. Had a call to let me know about a delay in the despatch. Nice to have someone take the time to call. Excellent service.
26 February 2026
The team was really knowledgeable and…
The team was really knowledgeable and helpful, they gave great advice and communicated brilliantly. Fantastic service.
17 February 2026
Excellent service as usual.
25 February 2026
Easy no hassle ordering and quick delivery
Easy no hassle ordering and quick accurate delivery. What more could you want! The drum kit was well packed as was the hardware and drum cases ordered. Delivery was in 3 parts but wasn't told this so there was a bit of confusion as to what was arriving when. However it all worked out well and the kit is excellent, good value for money and exactly as described. Would use again!
17 February 2026
Well packed and arrived in good order.
23 February 2026
After service 5 star
There was not a hesitation on their part resolving an issue. That's good customer care
20 February 2026
Great experience and great customer…
Great experience and great customer service with quick delivery on good products. Thank you
17 February 2026
Great shopping experience with a…
Great shopping experience with a wonderful customer service.
16 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.