The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
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Replied to 25% of negative reviews
Typically replies within 48 hours
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Had a nice chat with a member of staff…
Had a nice chat with a member of staff who was very helpful took the time to listen to my needs very useful staff
8 April 2026
I've used these guys a few times now…
I've used these guys a few times now and the communication and delivery has been excellent. I always check here to see if these guys have what I want because the prices are competitive and the service is always top class.
11 April 2026
Unprompted review
Great communication throughout
Great communication throughout. Swift service. Cannot fault!!!
26 March 2026
Exceptional customer service
Great customer service, managed to get a delivery to me during the bank holiday so I believe they went that extra mile.
Would buy from here again and would recommend.
2 April 2026
Very good prompt efficient service from…
Very good prompt efficient service from Drumshack as usual
2 April 2026
Tama First Chair Replacemet.
Big Shout out fore Marco and Danny. Outstanding service helping me when my Tama Throne collapsed due to a faulty fitting that I discovered has now been replaced with new design. Had to buy a new seat which took 5 weeks to arrive but the alternative would have been 5/6 months just for the new part!
All back up and running. Great service. Highly recommend. Thanks.
1 April 2026
Thanks for the good customer service
We really appreciated getting an email after we had placed the order to let us know that the item was not immediately in stock. You gave us a timeframe for when it would be available and suggested an alternative product that we could buy instead if we needed the item quickly. In this instance we weren't in a hurry, but sometimes this level of customer service really matters as we sometimes are in need of something quickly. As it turned out, it was actually in stock at your warehouse and we got it the next day anyway.
20 March 2026
Lowest price online & efficient/helpful
Lowest price online & efficient/helpful
finance payments
1 April 2026
10/10
Company kept me informed on the availability and delivery of goods which was very helpful.
31 March 2026
very quick delivery
very quick delivery, securely packaged & item as described/advertised
25 March 2026
Tama Iron Cobra. I love it.
My order arrived quickly and in perfect condition, I am very happy with the product, best pedal I have owned (and thats a few!)- Tama Iron Cobra. I had the 200 version which is fantastic for the price, but this is the real McCoy. Superb bit of kit.
24 March 2026
Great customer service from John
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplier). John kept me informed all the way and gave me option to have some of the order shipped early. I chose to wait for everything to come together and John kept in constant touch with updates and expected delivery dates. Everything arrived as John had told me (a day earlier than initially aniticpated0. Arrived well packaged and the products are awesome. Thank you to Drumshack for excellent customer service and superb quality equipment.
19 March 2026
Extremely helpful.
10 March 2026
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