The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 48 hours
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Great shopping experience with a…
Great shopping experience with a wonderful customer service.
16 January 2026
We had a fabulous experience buying…
We had a fabulous experience buying from Drumshack. We needed what we thought was a larger than normal bass drum case, once we had ordered online, the team called and emailed us to check and provided us with the information we needed to ensure that we purchased exactly what we needed. Thank you, fabulous service!
13 February 2026
Very helpful and professional
John at drum shack was very professional and helpful. One of the items I ordered was out of stock and would take another 14 days to arrive. John very kindly offered me a replacement that cost £10 more than the one I had ordered, he wavered the £10 for me. The items arrived the next day.
5 February 2026
Really positive experience
Really positive experience. Brought Mapex 6 piece drum set and stool. The stool I ordered online was out of stock, but was called and changed to a better one. Very good service and speedy delivery. Would recommend buying from them.
6 February 2026
Great service
The ordering process was simple and efficient, shop staff were friendly, helpful and courteous.
13 February 2026
First time using Drumshack...
First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order sent quickly and Excellent delivery time. Everything arrived packed very well and securely and everything arrived as described. Still waiting on a hihat clutch but they told me they were waiting on it arriving from their supplier which I'm aware of and happy to wait on.
Would highly recommend and will definitely be ordering again. Thank you 🙂
6 February 2026
Great customer service, fast delivery!
27 January 2026
Top service as usual
Top service as usual. My drum rug was with me within a couple of days, excellent product.
Second order online from drumshack, and i have visited and purchased from the store.
Very helpful and knowledgeable staff. It puts
a novice like myself at ease.
Thankyou Drumshack.
11 February 2026
Great service …
Great service and price the pitch of the Zildjian crssh I bought the increment blends well with my other cymbals
9 February 2026
Very speedy delivery and good price.
9 February 2026
Great to be able to buy everything from…
Great to be able to buy everything from real drummers. Delivered almost immediately.
30 January 2026
Prompt to help
30 January 2026
Great email contact
Great email contact, fast delivery (next day even though I had free delivery), fantastic product.
30 January 2026
Great price with a reliable service
I don’t usually do reviews but you guys deserve a good one.
I ordered my Yamaha light hardware because I heard it was a game changer in a drummer’s life.
I told Ethan at Drumshack that I needed it delivered before my final rehearsal for the gig. It was supplied and delivered on time as promised!
Thank you guys N
30 January 2026
I had to wait a couple of weeks on my…
I had to wait a couple of weeks on my items coming into stock before receiving them by delivery..but communication to myself from drumshack was excellent on how long I'd have to wait from the start of the order til delivery..items arrived well packed and in first class condition 👍
22 January 2026
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