It was a very relaxed atmosphere the staff were friendly when we entered. The young lady Rhiannan who took care of us was very helpful. We went on the special bed and then we were shown recommendation... See more
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Diane was so helpful and listened to our remit , very thorough showing us lots of options never hurrying giving us plenty of time to make our decision.
Maidstone single firm £300 GB Paralympics mattress needs topper for side sleeper good sleep straight away ribs achy for a few days then used spare duvet over topper and had great comfortable sleep 2... See more
Tony at the Royal Quays, Newcastle branch was extremely helpful, knowledgeable and friendly. He greeted us warmly, then advised us on various options and yet gave us time to consider our choices, even... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
149 reviews
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The staff were so friendly and…knowledgeable
The staff were so friendly and knowledgeable i will be back
23 June 2023
A Dream come true
Staff were incredibly helpful… their sleep machine was useful in determining what type of mattress suited me and I was able to try out different makes. Delivery and set up service was very good. Very happy with my new bed and accessories.
14 May 2023
Happy to recommend….
Absolutely brilliant service from the Newcastle store. I went in with my fiancée to purchase a mattress and we were put on the machine to establish what was best for us. Having been on the machine we ordered the mattress and one week later it arrived. We are both very happy.
27 May 2023
Double bed and mattress
Knowledgeable staff
Reliable delivery
Pleasant van drivers
Very comfortable bed!
25 May 2023
Excellent Knowledge of product
Great service. Not pushy, very patient, great knowledge, lovely friendly sales person and a nice well set out store with lots of choice.
14 May 2023
Unprompted review
Fantastic service from Tony at Dreams Royal Quays, Newcastle
Tony at the Royal Quays, Newcastle branch was extremely helpful, knowledgeable and friendly. He greeted us warmly, then advised us on various options and yet gave us time to consider our choices, even providing us a nice drink while there. He explained about the various beds and pillows, using the Sleepmatch too. Thanks to him we purchased a super king Tempur mattress at a competitive price. Thoroughly recommended and huge thanks Tony.
17 February 2023
Unprompted review
Great service
Advice given in the shop was excellent. Delivered on the day that was promised, and very pleased with our purchase
30 April 2023
Friendly and helpful
14 March 2023
The sales lady was very helpful and…
The sales lady was very helpful and professional.
17 February 2023
My experience was good from placing the…
My experience was good from placing the order for a double bed to it being delivered & main thing was delivery lads were very very polite which makes a massive bonus!
18 January 2023
A knowledgeable and attentive service…
A knowledgeable and attentive service from start to finish. Purchased a mattress and pillows
9 November 2022
Unprompted review
Very professional personalised service…
Very professional personalised service provided from walking into the shop to getting the product delivered. would highly recommend.
23 September 2022
Unprompted review
Lisa at Dreams.
Lisa at Dreams, Royal Keys, North Shields was most helpful and knowledgeable regarding beds etc.
25 August 2022
Unprompted review
The overall experience was exactly what…
The overall experience was exactly what the sales team explained and the quality of the product matched my expectations. It was also delivered on time and to the date.
27 June 2022
Unprompted review
Excellent service
Courteous, friendly service by a knowledgeable salesperson enabled me to make the right choices for my needs. The bed and mattress I chose were of excellent quality. There was a good range of prices. The transaction was completed efficiently and I hope the delivery will go as smoothly.
12 May 2022
Unprompted review
Most helpful had granddaughter two…
Most helpful had granddaughter two years old crying and the staff member was very good with her and dealing with me explained everything well and good options 😊
19 March 2022
Unprompted review
Great service
Great service from Chelsea in store. Very knowledgeable and friendly.
21 February 2022
Unprompted review
Service with a smile!
We visited the Royal Quays branch at North Shields, we were greeted by Diane who was very friendly and helpful. She was very knowledgeable and answered all our questions about the new bed we bought for our grandaughter. This is the first time we have purchased from Dreams and would definitely use again and highly recommend Dreams.
11 February 2022
Unprompted review
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