It was a very relaxed atmosphere the staff were friendly when we entered. The young lady Rhiannan who took care of us was very helpful. We went on the special bed and then we were shown recommendation... See more
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Diane was so helpful and listened to our remit , very thorough showing us lots of options never hurrying giving us plenty of time to make our decision.
Maidstone single firm £300 GB Paralympics mattress needs topper for side sleeper good sleep straight away ribs achy for a few days then used spare duvet over topper and had great comfortable sleep 2... See more
Tony at the Royal Quays, Newcastle branch was extremely helpful, knowledgeable and friendly. He greeted us warmly, then advised us on various options and yet gave us time to consider our choices, even... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
149 reviews
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I went to dreams to get a new mattress…
I went to dreams to get a new mattress the young man who served me Bradley was very helpful and understood what kind of mattress i was looking for im very pleased with my mattress the guys that delivered it took my old one away for recycling and put my new mattress on my bed now i sleep really well id recommend dreams to anyone
15 March 2024
Amazing customer service for after…
Amazing customer service for after sales problem with a tempur pillow - no hassle another one sent and the most efficient service on the phone and the North Shields store - will 100% be back!
2 March 2024
Unprompted review
The sales reps are very professional
The sales reps are very professional, help with every little details. The customer service I received was top notch.
18 February 2024
Purchased my new bed 🛌 staff were very…
Purchased my new bed 🛌 staff were very helpful I love the comfort the drivers were happy chaps and respected my home by wearing over shoes I would highly recommend your company.
4 February 2024
Helpful members, quality product
Experience of visiting store was nice and warming with helpful store members. Store members helped in suggesting the products and purchase was smooth. Product was timely delivered and happy with the quality of purchased product.
3 February 2024
Top class service
Top class service from start to finish. Really helpful friendly guy not pushy at all. Delivery service was great even put shoe protectors on when entering house. Very happy with purchase good product and great price. Would definitely recommend and use again
5 December 2023
May use AI-assist with repliesRead more
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Harder then that I tried in the shop
I was looking for a medium mattress as I suffer with a lot of aches and pains. When I tried this mattress is the shop it’s seemed alot softer to the mattress that was delivered.
I would like to know if this also come in firm and whether the wrong item could have been sent out. Thanks
7 December 2023
Reply from Dreams - Newcastle
Good morning,
Thank you for your recent review. I am sorry that you are not finding the mattress comfortable.
Dreams do recognise that people do not always find the correct mattress for them first time around, as such we offer a 100 night comfort guarantee whereby you can exchange your mattress to an alternative of your choice.
Please let us know once you have identified this alternative, and we will get this on order for you.
Many thanks
Peter
Excellent customer service and delivery!!
I was given excellent customer service from Lisa in the shop, who was very knowledgeable and professional. The delivery men were fantastic! They rang within good time to deliver and very helpful and courteous.
25 November 2023
Dreams waboughts very helpfully from…
Dreams was very helpfully from beginning to delivery and said what they were going to do on the day of delivery. I could of had my bed put up by the team for a small extra cost, but my son did it for me but would recommend them to anyone who is going purchase bedframes or matress I ordered bedframe would of got matress if funds allowed me but when need dreams I will be going .
23 November 2023
I went to the shop and with help from…
I went to the shop and with help from the machine I chose my best mattress for me and I have got it now I must say om having brilliant sleeps and I wake less aching than ever before. Best decision I have made thank you dreams
29 October 2023
…I’d definitely recommend Dreams perfect staff good quality mattress
Lisa was very helpful I ordered mattress on line after going in store staff very helpful and polite delivery perfect
28 October 2023
We needed a new mattress
We needed a new mattress, went into Dreams got scanned to see what range suited us then were offered a selection to try out in store. Brilliant service without the hard sell.
7 October 2023
Member of staff I purchased the bed off…
Member of staff I purchased the bed off .. perfect comfortable and correct size .. delivery drivers professional and friendly... 💯 satisfied with sale delivery and purchase ... well done team and thank you
7 October 2023
Everything was good from excellent help…
Everything was good from excellent help in choosing bed to delivery
25 September 2023
Fantastic delivery drivers were polite…
Fantastic delivery drivers were polite and efficient they had my bed assembled within 10 minutes
1 September 2023
Great store
Great store, good quality beds. Sleep machine. Interest free credit. What more could you want.
6 August 2023
Unprompted review
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