It was a very relaxed atmosphere the staff were friendly when we entered. The young lady Rhiannan who took care of us was very helpful. We went on the special bed and then we were shown recommendation... See more
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Diane was so helpful and listened to our remit , very thorough showing us lots of options never hurrying giving us plenty of time to make our decision.
Maidstone single firm £300 GB Paralympics mattress needs topper for side sleeper good sleep straight away ribs achy for a few days then used spare duvet over topper and had great comfortable sleep 2... See more
Tony at the Royal Quays, Newcastle branch was extremely helpful, knowledgeable and friendly. He greeted us warmly, then advised us on various options and yet gave us time to consider our choices, even... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
149 reviews
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From start to finish excellent service…
From start to finish excellent service and really comfy bed.
14 September 2024
Very happy with my purchase,very…
Very happy with my purchase,very helpful and friendly salesman,delivered spot on time no complaints at all ,would definitely recommend and use them again.
14 September 2024
Great service from the girls in the…
Great service from the girls in the shop at the royal quays. Delivered on time. Great service from delivery men who assembled the bed for us. 10/10
The bed is a spare bed so we’ve only used it 3 times since purchase but it is very comfortable.
7 September 2024
Sales person very knowledgeable and…
Sales person very knowledgeable and delivery very good
7 September 2024
delivered early
25 August 2024
First class service
From walking into your North Shields store,to the delivery men leaving,everything went as smoothly as you could wish for.No hassle,kept informed re delivery.Very good service.
24 August 2024
Great service from beginning to end
Don’t hesitate to ask all the questions you need. Sales rep was great talking through the options and what we could get extra. We went through the scan which was handy as a starting point, and sales rep really took our personal preferences into account for recommendations. Made us feel comfortable throughout, we were offered water and to try different pillows. Delivery was a breeze and delivery people were just spot on - no hassle with old mattress being taken.
21 July 2024
Electric bed purchase
From purchase to delivery to sleeping in our new bed everything was brilliant would recommend to any one
26 July 2024
Choosing a mattress
Helpfull assistant when making the choice of mattress to suit our comfort
22 June 2024
Staff support and knowledge and…
Staff support and knowledge and friendly. They took time and care - Diane?
Delivery on time
Lads delivering were friendly
19 July 2024
I can't thank Dreams enough
I can't thank Dreams enough, I am waking up without any pain, it's wonderful!!!!
16 July 2024
First class service
First class service from store staff to delivery everything was excellent. Thank you.
12 July 2024
Excellent service from ordering to…
Excellent service from ordering to delivery. New bed is so comfortable
6 July 2024
The product was excellent
The product was excellent - was told it would be unpacked and the packing taken away - didn’t happen! Getting rid of the packaging wasn’t easy!
10 May 2024
From the lovely lady who served us in…
From the lovely lady who served us in shop to the delivery of Lucia adjustable bed at home we could not have asked for any better service thank you very much its a dream to sleep on x
28 April 2024
mattress topper
The two types of mattress topper were explained and I bought one … I’m sleeping well!
5 April 2024
how to do a job properly
the two lads that delivered and put the bed together
were excelent no mess no fuss great job
many thanks
k ross
14 March 2024
The lady that served us at the royal…
The lady that served us at the royal quays outlet was fantastic she couldn’t have helped us any more! From start to finish we were kept up to date with delivery etc. we were given choices on mattresses, bed surrounds,pillows and some free mattress protectors.
22 March 2024
Lisa was brilliant
Lisa was brilliant. Excellent customer service and very professional.
17 March 2024
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