We were greeted by Elaine who was really friendly and calm (not overpowering at all which sometimes sales assistants can be in my opinion). She ran the Sleepmatch diagnostic, offered us a drink and t... See more
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The service was excellent. Your agent Scott was knowledgeable and very helpful . A computerized bed enabled me to choose the most comfortable mattress.
Greeted by s very pleasant lady in shop who i can't remember her name, sorry, and she made sure we have picked the correct mattress for us, nothing was too much trouble. Gent was also very helpful in... See more
Very efficient service all round. The staff member who took our order guided us to exactly the mattress we wanted. He was friendly, polite and very helpful throughout our time in the Dreams showroom i... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Valentine Road, LN6 7BH, Lincoln, United Kingdom
- 01522213509
4.9
Excellent
268 reviews
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Up to now I think it’s a good product…
Up to now I think it’s a good product the staff that served us at the shop was very helpful and polite the delivery was on time the delivery men were polite and helpful a job well done .
Thank you
9 February 2025
Great sales service
Great sales service
Friendly & helpful team
Delivery bang on and on time
28 January 2025
Happy and friendly staff
All staff friendly and attentive. I knew what I wanted but was explained about the mattresses.
15 January 2025
Unprompted review
Loving my new mattress!
Whole experience at Dreams was great! Attention to detail and helped me pick the perfect mattress for me! Love my new mattress! Thank you!
17 January 2025
Great service
Extremely helpful and knowledgeable staff. Showed us all the options available to us and helped us choose the right mattress. They made sure we got the best price and even gave us some extra discount. they understood our situation and came up with a resolution
11 January 2025
Unprompted review
Very high recommended!!
Very high recommended!!! Absolutely amazing very helpful customer service, very quick delivery very friendly delivery and very helpful thank you so much
8 January 2025
No pressurised selling
No pressurised selling . Pleasant salesperson . Knowledgeable and understanding of my needs . Altogether it was a good experience.
23 December 2024
What a ma
What a superb mattress so comfortable a sealy we were taken on a test a tick box to find the right one. This brought up 3 we decided on the sealy. Brillant. Chris at dreams Lincoln. So knowledgeable we have recommended dreams to all our friends and family. Well done.
20 December 2024
It was quick and relatively simple
It was quick and relatively simple, no rushed sale just help and advice
20 December 2024
None pushy
None pushy, intelligent information and assistance. Perfect for someone who doesn't know what they want.
11 December 2024
Problem resolved and delayed delivery…
Problem resolved and delayed delivery brought forward
Thank you
9 December 2024
Unprompted review
Dreaming of a good nights sleep?
I’ve recently had a bad experience with the online ‘Emma’ Company and it’s still going on due to their appalling customer service. I’m desperate for a good nights sleep so went along to Dreams where I’ve had a totally different experience! There’s something to be said about going into a shop. Their Sleepmatch service is amazing! The colleague who helped me was wonderful - she was so friendly and patient, explained everything and answered all my questions professionally. I was even given a hit drink while I tried the recommended mattresses out! I’d recommend anyone looking to buy a mattress to visit them! Wendy Marshall
3 December 2024
Unprompted review
The team in the Lincoln store are fabulous
The team in the Lincoln store are fabulous. Excellent customer service and nothing too much trouble. So friendly while remaining very professional at the same time.
I must mention Ingrida and her manager Amy who looked after us, they’re both a credit to the company.
10 November 2024
We have no complaints regarding our…
We have no complaints regarding our experience with Dreams. We were treated with respect by Scott in the Lincoln showroom he could not have been more helpful We would give him 10 stars if we could. The delivery guys were just as polite and helpful, they put the beds together and took all the rubbish with them. Regarding the bed it is the best we have ever had and at 73 yrs of age I have had a lot of beds. It is comfortable and exactly what we wanted. Well done Dreams keep up the good work.
18 October 2024
The personal touch to make sure we got…
The personal touch to make sure we got the right mattress to suit our needs.
11 October 2024
Excellent from start to finish
From start to finish we received great service and now we have our new bed - we could not be more pleased. We used the mattress match and our new bed is the most comfortable bed we have ever had. All staff in the shop and also the delivery team were really great. Thank you to everyone involved.
5 October 2024
Best mattress we have ever bought!
Best mattress we have ever bought!
Ordered online, delivered with no issues.
6 October 2024
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