Extremely helpful sales person Zain who spent time to help us work out the best mattresses for our needs. Allowed us time on our own to discuss & not at all pushy. Really useful machine that works o... See more
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Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more
Company replied
Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more
Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom
- 01135396645
4.8
Excellent
261 reviews
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Sales lady was very helpful
Sales lady was very helpful, she was briliant & we had a laugh, what a difference to bensons next door. Would not recomend them at all.
10 December 2024
Great service and advice in store
Great service and advice in store, wonderful matress
7 December 2024
Great experience
Great experience
Sales lady was brilliant will be back again would highly recommend
5 December 2024
Unprompted review
Quick ...everything
Great service in-store, quick delivery and really quick assembly!
My child loves the bed, and makes use of the 'den' daily!
19 November 2024
Outstanding service
Outstanding service - from walking into the store to the delivery.
I was given plenty of time and information to make my mattress choice and all my questions were answered.
The delivery team took great care to assess the route to the bedroom and carry our (heavy!) new mattress up there.
Polite and friendly - nothing was too much trouble for any of the staff concerned.
21 October 2024
Brilliant Service
Great service, attentive staff, cuppa tea was great and overall great service! I would recommend that sleep match machine which helps you to find out which mattress is good for your back/ side etc! Happy with my bed and mattress before Xmas! Thanks Danny!
26 November 2024
Unprompted review
Superb Service
The service we received at this branch was exceptional. Zain, our knowledgeable mattress expert, provided us with detailed explanations of the various types of mattresses available and attentively listened to our needs (ten out of ten for Zain). Thanks to his insightful recommendations, we found the perfect mattress for us. The customer service was not only efficient but also friendly, with superb communication throughout the process. If you're unsure about what type of mattress you need, I highly recommend trying their sleep pattern machine or chatting with a staff member. We were also warmly welcomed by Hayley at the front door, who not only greeted us with a big smile but also makes a fantastic cuppa! Overall, we wholeheartedly recommend Dreams for your mattress needs.
23 November 2024
Unprompted review
Excellent service
Excellent service. Delivered on time. Brought mattress into house and unwrapped it.
31 October 2024
Because they delivered
Because they delivered. My mattress on time they said. And the mattress they recommend is brill thank
1 November 2024
Having great night sleeps at last !!
Having great night sleeps at last !!! Thank you so much. Cannot recommend highly enough.
19 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams themselves were very helpful
Dreams themselves were very helpful. Good selection, advice and quick delivery. The product however is awful. We decided to spend a decent amount of money on the therapur response 3200 with actigel plus topper. Intially the most amazing mattress we have ever had. Three years down the line ,the mattress is knackered. Not good for the environment or us financially. I expect a matteress to last at least 5 to 8 years. Its sagging at the sides and bowing and we both feel like we have been in a car crash after a nights sleep. Its become lumpy. Dont waste your money to have to replace it 3 years down the line. Hindsight is a cruel thing ,it only came with 12 month guarantee, which for a mattress costing over a grand, is pretty poor.
17 September 2024
Unprompted review
Reply from Dreams - Leeds Crown Point
Good afternoon Keeley,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are experiencing an issue with your mattress.
In order to look into this matter for you, I did try to call you but as I was unable to reach you, I have sent you an email and I hope to hear from you soon.
Many thanks,
Kishan
We visited Dreams at Crown Point in…
We visited Dreams at Crown Point in Leeds, we were looked after by Zain, who talked us through the process of finding the right mattress for us, he was very polite and helpful and extremely knowledgeable, we felt very much at ease throughout the whole time we were in the store, nothing was too much trouble, we would definitely visit again and highly recommend.
10 September 2024
Unprompted review
Friendly and great delivery service
Friendly and great delivery service - parcel was dirty so advised to clean it before they took inside - advised toair the mattress before using - Delivered to room required
Costs are increasing if you want delivery to a room as i have ordered another mattress - Don't agree with this as the company get more money but do the delivery staff
Thanks produst is great
8 September 2024
Successful Shop
We were looking for a new mattress knowing exactly what we wanted, and Dreams didn’t disappoint! We used their new Sleepmatch technology with the help of their friendly staff to check our needs aligned with our wants, and it confirmed that the mattress we had already been looking at was indeed the one.
27 April 2024
Perfect in every way
Ordering was easy, delivery was excellent and the men delivering were excellent. So very helpful with my Mum in law. Took away her old mattress and made sure she knew she could try for 100 days.
The mattress is a dream and she is sleeping so much better. Thanks again
31 August 2024
Easy to order and great mattress!
Easy to order and great mattress!
Delivery men were friendly and efficient.
I’m very happy with my purchase and whole experience!
23 August 2024
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