Dreams - Hereford Reviews 

422
TrustScore 4.5 out of 5

4.7

Salmon Retail Park, HR4 9SB Hereford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more

Rated 5 out of 5 stars

As requested I was left by myself to wander round the store studying everything until I asked for assistance, I then had excellent help and bought. my new bed !

Rated 5 out of 5 stars

Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more

Rated 5 out of 5 stars

Lorna at the Hereford Dreams store was so helpful and informative. She really made us feel welcome as soon as we walked through the door and helped us ever step of the way. Thank you x


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Salmon Retail Park, HR4 9SB, Hereford, United Kingdom

  • 01432 279737

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

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1-star

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4.7

All reviews

(422)

13,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and products!

Great service and products!

The team was really helpful and got us the right mattress for our needs. Took time to make sure we got the right thing and explained everything about delivery etc clearly. Would recommend

11 August 2025
Rated 5 out of 5 stars

Brilliant friendly knowledgeable

Brilliant friendly, knowledgeable staff. Choosing a mattress isn’t in my opinion easy or exciting but the staff were very good with explaining the different options and made us feel welcome during our visit. We were made welcome and felt like we had time spent helping us to make the right decision.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't touch them with a bargepole

They lie, hard sell and deliver shoddy goods.

18 July 2025
Dreams - Hereford logo

Reply from Dreams - Hereford

Good morning HLR,

Thank you for your recent review.

I am sorry to hear you are unhappy with your recent deliver.

I have tried to call you to discuss this but was unable to reach you. I have also sent you an email should you wish to discuss this further.

I look forward to hearing from you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

The bed of my dreams

Shop: very pleasant and knowledgeable staff. Good choice. Good atmosphere.
Delivery: quick and more than satisfactory.
Bed: should have done this long ago.
All in all: highly recommendable!

20 June 2025
Rated 5 out of 5 stars

Dreams do come true !

I am delighted to express my gratitude to the staff at Dreams, whose knowledge made choosing the perfect mattress enjoyable and stress free.

My new mattress has changed my life. After a peaceful, rested sleep, I awake free from aches and pains.

Thank you for your expertise in helping me select the perfect mattress.

1 June 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, all carried out quickly and efficiently.
Bed itself met all that we expected and is both comfortable and better than expected.

1 June 2025
Rated 5 out of 5 stars

Professional and friendly

Professional, helpful and good humoured is how I would describe my visit to Dreams. I was greeted at the door, spoke to Chris about my requirements and she suggested I get analysed by the Sleepmatch technology. Wasn't expecting that, but it looked fun and I couldn't resist! A few minutes later and I was invited to try 3 mattresses, recommended by Sleepmatch. Chris took me through these options clearly and good naturedly, I was given time time to consider and browse other options. Having made my decision, the process to purchase a bed frame and mattress was smooth and clear. I also bought a couple of pillows (of the type that I had used when trying the mattresses), and took advantage of the repeated offers of water and coffee! All round, a very good purchasing experience, so much better than picking from a screen online and worth the extra pennies.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Dreams for a goodnight sleep

The mattress arrived on time, with two very polite men. The Lady at Dreams Hereford, (Chris) could not have been more helpful. The Mattress that was recommended,to me, is absolutely perfect. I went to purchase a mattress with an aching back, after a week of sleeping on the new mattress, I’m pain free. Thank you Dreams. My Grandson is waiting for his new mattress tomorrow. I hope he will be as happy as I am.

19 April 2025
Rated 5 out of 5 stars

Smooth and genuine experience

We were greeted straight away by a very knowledgeable and genuine young lady. She took us through the whole process and explained things very well. We tried several beds after being on the test bed and prices were explained well. Purchase was completed and delivery set up and we were kept updated re. delivery times so it was a very good experience from start to finish.

13 April 2025

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