Anna at the Hereford store was amazing for us! We went in not having a clue on what we wanted as we were coming from a 13+ year old mattress. Feels like she knew us really well after testing just a fe... See more
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As requested I was left by myself to wander round the store studying everything until I asked for assistance, I then had excellent help and bought. my new bed !
Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more
Lorna at the Hereford Dreams store was so helpful and informative. She really made us feel welcome as soon as we walked through the door and helped us ever step of the way. Thank you x
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
421 reviews
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very helpful staff in showroom
26 April 2025
Excellent customer service
Excellent customer service, good knowledge of product, helped me to make my choice of mattress without any pushy sales technique. I didn't feel rushed at all
26 April 2025
I had so much fun
I had so much fun, choosing a new mattress the shop assistant lovely I love my new mattress thank you so much for making it a lovely experience
26 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The service at Your Hereford store is…
The service at Your Hereford store is not up to standard I was told if I did not like the mattress I can exchange it I went on today they said yes but I would have to pay a extra £100 plus £95 delivery charges which I paid on the first mattress I
12 April 2025
Reply from Dreams - Hereford
Good Afternoon Arthur,
Thank you for taking the time to contact us, I had tried to call you but was unable to get through.
I am sorry to hear that you were not happy with the service received in our Hereford store. I have sent you an email so we can discuss the matter further.
I look forward to speaking with you soon.
Kind Regards,
Faye
Great bed delivered by a great compay
From entering the shop to delivering to assembly clear precise explanation of how it works taking away the old bed. You where all exceptional thank you so much for everything
19 April 2025
Helpful and knowledgeable staff who…
Helpful and knowledgeable staff who were not pushy. They listened to our requirements and got us what we needed, of course they asked if we needed add ons etc but once declined they didn't pursue or pressure us. Excellent service.
13 April 2025
The bed we bought has been a great…
The bed we bought has been a great investment. you can't put a price on a good sleep.
12 April 2025
Very informative staff
Very informative staff, asked twice if we wanted a beverage( we didn't) and very patient. Took us through the whole process and did not oversell so made the experience more helpful. The mattress l purchased was very different to what we were used to but is fulfilling it's requirements in why it was purchased. The delivery staff were also very professional in all that they did.
6 April 2025
great experience
I had a great experience at Dreams Hereford. Lorna was very professional, knowledgeable, friendly and patient. I wish there were more consultants like Lorna.
28 March 2025
Unprompted review
A dream of an experience.
Can't fault the friendly service or product .
Very professional, but made you feel welcome and a genuine desire to satisfy your needs.
14 March 2025
Customer service like no other
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of finding a new bed that would meet our needs. We were offered hot drinks, talked through the purchase and received various discounts. Excellent service from a well-trained sales person.
Delivery crew were similarly excellent.
Nothing changed when we returned for a somewhat smaller purchase of a headboard for another bed.
I hope Dreams pay their staff well - they deserve it.
9 March 2025
Great service from start to finish from…
Great service from start to finish from instore help finding perfect mattress to prompt delivery on selected day and time. Highly recommend thankyou Dream Team
6 March 2025
Great experience
Right from when we first walked into our local store, we were helped in choosing the correct bed and mattress, with smiles and advise. The 2 guys that put it together, and took our old one away, we're very curtious and didn't stop from the moment they arrived
6 March 2025
Double bed delivery
Very efficient and on time. Helpful chaps who delivered the bed and I have no complaints.
28 February 2025
Positive experience all round
We received excellent service in the store. Arranging delivery was easy. The delivery drivers arrived when stated. They were very helpful and friendly. All in all a very positive experience. Thank you
11 February 2025
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