Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more
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Lorna was very helpful & explained things perfectly. Let me try a wide range of mattresses & explained what each one was on price & what would be suited to me. Even made me a hot drink. Not an easy de... See more
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been p... See more
Company replied
Visited the Hereford store to purchase a bed. Sandy was absolutely amazing in helping us choose the right bed and mattress. She was so friendly and very patient. Thank you!
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
417 reviews
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Contact was Brilliant for delivery…
Contact was Brilliant for delivery time, etc. Operatives installing bed were awful & unfriendly. They Erected the TV bed DAMAGED & didn't say anything about this. I now have to have another visit (a month later) to repair replace part of the bed. Not very impressed at all with Dreams, whole experience not good at all.
11 October 2025
Reply from Dreams - Hereford
Good afternoon Tony
Thank you for taking the time to leave your recent review.
I am sorry to hear that the delivery you received fell short of your expectations.
I appreciate you taking the time to discuss this with me and hope we have come to a suitable resolution for the matter.
Once again, I am sorry for the service you encountered with the delivery.
Kind Regards,
Nick
everything was timely and accurate
3 October 2025
Good customer service
Customer service was excellent very helpful easy to place order , old mattress recycle very easy
3 October 2025
Very good customer service and promptly…
Very good customer service and promptly delivering even earlier than expected.
Thank you Dreams!!
28 September 2025
Great service from start to finish from…
Great service from start to finish from sales room to putting the bed together to taking the old one way spot on
19 September 2025
Thank you Chris for the great service
Totally satisfied with the very friendly and meticulous professional service provided by Chris at the Hereford Dreams store.
20 September 2025
Unprompted review
A major purchase without stress
A great experience in the store. Came away happy we had the right bed for our needs. Delivery highly efficient and timely.
21 September 2025
Friendly and efficient service
Friendly and efficient service, and they narrowed down the range of products for me to choose from.
27 August 2025
Unprompted review
Very comfortable bed
Very helpful staff, delivery guys were helpful, the bed is amazing. So comfortable
29 August 2025
Great shop assistant
Great shop assistant. Friendly, knowledgeable, not aggressive, lead to the correct decision with no hassle. Delivery arranged with no fuss. Van arrived easily within the time given. 2 men were helpful and I feel went well beyond their requirements, taking away all packing materials, and by the way the bed is super comfortable . Would recommend fully.
6 September 2025
They came on time put the bed together…
They came on time put the bed together but the draws was still fastened shut so was not very happy about that
Just had a call from them and they have sorted thank you very much
14 August 2025
Reply from Dreams - Hereford
Good afternoon Diane,
Thank you for taking the time to leave your recent review.
I am sorry to hear that the drawers were still fastened.
I appreciate you taking the time to speak to me earlier and hope that we have come to a suitable resolution regarding this.
I have sent you an email to follow up our discussion.
Please feel free to get back to me if you wish to discuss this further.
Kind Regards,
Wayne
We have not slept on them ourselves but…
We have not slept on them ourselves but someone who has said they were very comfortable
13 August 2025
Excellent buying experience
Sandy in the Hereford store was really helpful and ensured I had all the information I needed to choose the perfect bed for me. I was able to choose a date to work with buying a new house in Cornwall. The bed arrived on time and the team who delivered it were excellent too. They were respectful and careful. They took time to explain everything. The bed is absolutely perfect.
11 August 2025
Great service and products!
Great service and products!
The team was really helpful and got us the right mattress for our needs. Took time to make sure we got the right thing and explained everything about delivery etc clearly. Would recommend
11 August 2025
Brilliant friendly knowledgeable
Brilliant friendly, knowledgeable staff. Choosing a mattress isn’t in my opinion easy or exciting but the staff were very good with explaining the different options and made us feel welcome during our visit. We were made welcome and felt like we had time spent helping us to make the right decision.
2 August 2025
Unprompted review
Good value mattresses
Good value mattresses: able to try before buying plus a generous trial period.
26 July 2025
Everyone we dealt with did their job…
Everyone we dealt with did their job spot on. Very pleased so far 😀.
25 July 2025
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