Anna - Hereford Store Lovely customer service and very pleased with the service. Came in looking for an adjustable bed but decided against it… advised that the mattress advised would be just as b... See more
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Lorna was very helpful & explained things perfectly. Let me try a wide range of mattresses & explained what each one was on price & what would be suited to me. Even made me a hot drink. Not an easy de... See more
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been p... See more
Company replied
Visited the Hereford store to purchase a bed. Sandy was absolutely amazing in helping us choose the right bed and mattress. She was so friendly and very patient. Thank you!
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Salmon Retail Park, HR4 9SB, Hereford, United Kingdom
- 01432 279737
4.7
Excellent
417 reviews
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Great advice and Service
Great advice when visiting store has resulted in the most comfortable mattress in years!
2 April 2026
Very comfortable bed
22 March 2026
Very attentive service
Very attentive service. I’m not convinced the machine for suggesting which mattress we needed really made any difference, but it was fun. Large selection of mattresses on display to be tried.
13 September 2025
Excellent service
The service was excellent. Very friendly and professional assistant. Explained all the products we were interested in. Delivery was quick and efficient.
28 February 2026
Called before delivery
Called before delivery, very polite and friendly. Ensured everthing was in place before leaving. Very happy with the service.
28 February 2026
Hi ive made the purchase with my wife…
Hi ive made the purchase with my wife about a month ago.
Everything arrived, bed vwry nice and comfy byt i didnt received the duvet and the pillows.
Will i have them delivered? As its been 2 weeks since we had the bed.
22 February 2026
Good service from first contact to…
Good service from first contact to delivery. Thank you
27 February 2026
Great service and lovely mattress.
21 February 2026
Excellent service from choosng then bed…
Excellent service from choosng then bed to it being delivered. Unfortunately we found the bed too firm so went back into store then spoke to customer service and managed to swap the mattress very smoothly.
20 February 2026
We were highly satisfied with our…
We were highly satisfied with our experience at Dreams because the staff were friendly, knowledgeable, and never pushy. They took time to understand our needs, clearly explained the different mattress options, and helped us choose the right one with confidence. The whole process was smooth and professional from start to finish.
17 February 2026
Unprompted review
staff who knew about the product.
15 February 2026
A very pleasant experience …
Very helpful and pleasant staff and Chris explained everything clearly and efficiently and was keen to offer us refreshments.
13 February 2026
Great people that work in Hereford very…
Great people that work in Hereford very friendly happy to help you
21 November 2025
Felt the customer service at the…
Felt the customer service at the finding & buying a mattress were a little pushy and wanted a higher value sale, not listening to our needs. Once ordered, delivery was exactly on date given. Delivery drivers keep you informed of time and upon arrival, they were professional, cheery and quick, giving excellent service. First few nights we didn’t sleep 100% but were adjusting to new mattress. Now we are both getting excellent nights comfy sleep.
Instructions were given on aftercare of mattress and easy to follow.
7 February 2026
Excellent staff and am so pleased with the products
The staff in the showroom were knowledgeable and helpful. The tempur mattress that I chose is very comfortable indeed. The pillow too. I would recommend both products. It’s the duvet that isn’t very warm, I do feel the cold so have to have a couple of extra rugs on top plus a hot water bottle! Of course not everyone is like me! It will interesting to see what it’s like in the summer. I must mention the delivery team, they were friendly and helpful, thank you.
28 January 2026
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