Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
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An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
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We were surprised to be welcomed and…
We were surprised to be welcomed and taken to the machine that worked out a short selection of suitable mattresses rather than having to try out display items to find a possible one. There was no rush for us to make our minds up which of the two we selected taking into account the differences between pocket springs and ordinary springing. The sales procedure was simple and the options explained. Delivery was on the selected day within the notified time span. The whole process made parting with our money almost painless!
18 April 2025
Very helpful
Very helpful, bed really comfy, good delivery service, would recommend every time
12 April 2025
New mattress
Given time to make the right choice. No hard sell. Attentive staff. Kept up to date on delivery.
4 April 2025
Excellent service from start to finish.
24 March 2025
Unprompted review
Bed is comfortable and offers a good…
Bed is comfortable and offers a good nights sleep.
22 March 2025
So helpful as soon as we entered the…
So helpful as soon as we entered the Store, no pressure selling, just good advice throughout. A particular mention to our Sales Person Chris, can’t be more complimentary, he was happy to invest lots of time with us so we made the right choice of bed.
26 October 2024
Experienced knowledgeable staff who…
Experienced knowledgeable staff who were very friendly and helpfull
2 March 2025
Unprompted review
A decent nights sleep with DREAMS
We had our beds delivered to a room of our choice, which was executed safely and quickly. The delivery did arrive ten minutes early which found us not quite ready. We love our new beds and it showed us just how much our old beds were past their sell-buy date. My husband especially is now sleeping much better and not waking up several times a night as he used to. There are many ways to change the position of the mattresses by the remote control that is provided. There is even a massage and lumbar support that can be obtained with the remote control. So soothing after a long day. There are also the option of having 6” or 9” legs on the bed. We decided on the 9” as it will enable us to have under-bed storage boxes under the beds. So from the start of ordering the beds to taking delivery and now sleeping in them has been a dream. I would recommend anyone looking for new beds or mattresses to go to Dreams. You won’t be disappointed.
28 February 2025
Recommended mattress is exactly the…
Recommended mattress is exactly the correct one
21 February 2025
The beds are really comfortable
The beds are really comfortable. The Dreams delivery team were on time, friendly and very helpful. The in store experience and help from Anne Marie was very good. So much so we went back to thank her after the delivery
15 February 2025
Brilliant
Really helpful staff in store helped me find the perfect bed, delivery guys were amazing, bed is perfect
15 February 2025
Amazing service and very friendly staff
6 February 2025
Very happy delivery men were excellent
Very happy delivery men were excellent.
I am very happy with my new mattress I keep sleeping in as it is so comfy
29 January 2025
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