Elliot was very helpful and not at all pushy. He showed us potential mattresses based on the dreams analysis machine and located them for us in the showroom so we did not have to wander around the who... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An absolutely spectacular experience with Matt. He was super patient with us and guided through a number of mattresses until we found the one that was most ideal for us. A lovely man and and a great a... See more
Elliott was very good with us and answered all our questions. So we decided to go back the next day to place the order. He went the extra mile and explained all the order process and the delivery time... See more
Harry was absolutely brilliant! Me and my partner walked into dreams not knowing we was going to buy a bed and he helped us so much through the whole process, very professional! Helped us pick the rig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hampden Retail Park, BN23 6QU, Eastbourne, United Kingdom
- 01323 520813
4.8
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and good staff
The lady that dealt with me in the store was great she listened to all my requirements. I was given ample time to try s many mattresses as l wanted.
The lads who delivered the bed were very polite respectful of my property and very efficient.
23 May 2025
Very polite service both in the…
Very polite service both in the showroom and on delivery.
14 June 2025
Anne Marie was very helpful in finding…
Anne Marie was very helpful in finding the right one as I have problems with my back which has helped a lot thankyou.
8 June 2025
Excellent service and helpful friendly…
Excellent service and helpful friendly and efficient staff, particularly the delivery team .
30 May 2025
Great knowledge and helped us choose…
Great knowledge and helped us choose the perfect bed and pillow
30 May 2025
New Mattress delivery
From start to finish, was amazing, staff in store were very helpful, but not overbearing, great range of mattresses to choose from. Delivery was brilliant, he put the old mattress over his shoulder, took it downstairs & to lorry, single handed!. We have slept so well ever since, So a big thank you to all at Dreams!!
17 May 2025
Back problems disappeared
We spent over two hours in the dreams shop, being assisted in finding the perfect bed. The staff were so knowledgeable and helpful.
The one we bought has been life-changing. What I thought was chronic back ache, has disappeared! And the pillow purchased there has also cleared up any neck problems I had. My partner has also said it has been amazing. The delivery people were efficient, friendly and informative. This has been the best purchase we’ve made in years and the best bed we’ve ever slept in. A good investment I think, as we spend over a third of our lives in bed!
17 May 2025
No fuss delivery
No fuss delivery. Put feet coverings on before entering the house. Put mattress on the bed upstairs and took all the packaging with them. Perfect.
17 May 2025
The whole experience was exactly as it…
The whole experience was exactly as it should be, everything was perfect
10 May 2025
Excellent service from Kerry
Excellent service from Kerry, she was understanding and very helpful. My father is elderly and she was patient and explained the options and different mattresses.
The mattress we choose was great value for money and really felt comfortable.
8 May 2025
Unprompted review
Safeway Purchase
Great sales , profession , friendly with no pressure. Delivery came in time with great workmen , friendly & speedy. Bed is great. Comfortable, very happy with my purchases would recommend Dreams to friends & family. Thank you 😃👍🏼
10 May 2025
Great service from Eastbourne store
3 May 2025
Craig and David were wonderful
Craig and David were wonderful, put it up nice and easily and very respectful of the home and surroundings. Great delivery guys and bed is amazing.
3 May 2025
Polite and friendly staff that made…
Polite and friendly staff that made sure I bought a mattress that met my needs. By paying a little extra, I was able to have a delivery time convenient to me, and also have the old mattress taken away. I was kept informed of estimated delivery times, and then contacted, on the morning, with a more accurate arrival.
Delivery men wore overshoes, were also very polite, and efficient.
My new mattress has made such a difference to my quality of sleep!
17 April 2025
Dreams of Eastbourne
Dreams of Eastbourne. The staff were excellent and the electronic bed made my choice so much easier. Bed was delivered on date given and assembled.
My wife and I found the bed relatively comfortable and we slept well. On reflection I think a wider one would have been better.
19 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.