Dreams Reviews 

Karen (Blyth store) was lovely and very helpful. Did not follow us round the shop and badger us, which made us able to look properly and make decisions without the pressure

Mahek in the Bath showroom was very knowledgeable, helpful and patient showing me all options after the instore diagnostic suggestions of recommended types of bed.

My initial contact with the branch at Metro centre was first class.
The staff member spent a long time showing me the mattresses and showed me the cheapest one the machine had chose as suitable first but I decided to go for a more expensive one. There was no pressure to buy the more expensive one.
I completed the paperwork took out the finance and arranged delivery for today (Monday 17th) and was told I would receive 2 hour delivery slot on the Saturday .

From that point it went downhill.
I received a confirmation text on Thursday telling me I would get a 2 hour slot by text the day before delivery (not the Saturday).
I didn't receive the text so tried to contact them but customer services don't open till 10am on Monday.

Eventually I spoke to customer services after initially getting a recorded nessage saying that - due to a high volume of calls they weren't accepting calls and that somone would ring me back but the wait time was about 90 min because of this i had to cancel work for the day and as a self employed dog walker I had to cancel the clients booked in
The advisor said the mattress was not down for delivery today despite me having an order stating delivery date 17th August and told me there had been a technical issue because I had taken out finance and delivery was re-arranged for 27th.
I have just had an email contradicting what the advisor told me. The email apologised for cancelling delivery today but that their supplier was unable to gain access to the warehouse.
To be fair I have been given a goodwill payment of £150 but that doesn't help my clients who's dogs I had to cancel.
Because of the error over delivery it's made me wonder if the rest of the paperwork has been done correctly.
I purchased a £150;pillow and also got a free pillow/mattress protector. Because the new system was fully implemented it had to go through as a cash transaction and then be taken off the finance which i'm hoping has been done correctly.
This is my first time purchasing a mattress with Dreams and it will be my last.

UPDATE
The 27th has now been cancelled and has been rearranged for 10th September, the excuse is now the mattress is not available.
I have had 3 different excuses in 4 hours.
If anyone is thinking about using this company don't bother, they take orders for items not available and lie.

Do not bother!!! Ordered a mattress due to be delivered weeks ago. I was told to make sure im home for the delivery date so booked it off work. Had a text few days before saying my delivery will arrive Monday. Monday comes and hadn't received another text about my 2hour slot. I phone but 90 minute wait so im told I have to go online chat which I was then waiting for another 2 hours to be told my mattress is not in stock and next delivery date is 14th September, which is a month away!!!

Absolutely disgraceful.

WARNING! Cancelled my order at last minute. Lied about why. Cant speak to anyone at customer service as they only do call backs. Left without a bed or answers?!

Excellent service, we were greeted by Steve (Stephen) who pleasantly offered to help with the device that helps you choose a mattress suited to you. He then offered us water and took us to see which mattresses would suit our budget. All the time being incredibly helpful and sorting us out on offers.

Very satisfied with my visit here in Leicester today

First visited Dreams in Bury St Edmunds 25th July and was helped by (I think) Ryan. He was very helpful, friendly and professional - I used the “scientific” bed and he showed me the sort of mattress I should look at. Just the right amount of help with no pressure.
Went back a couple of weeks later and was helped by (I think) Nathan. Again the same level of help, friendliness and professionalism with no pressure. He also makes an excellent cup of tea!
A lovely atmosphere in store. Can’t rate them highly enough.

I give it .⭐⭐⭐⭐⭐

I had a fantastic experience at Dreams Coventry. The store was clean, tidy and very welcoming, with a great range of beds, mattresses and bedroom furniture.

There are some excellent clearance offers available at really good prices, and the Sleepmatch machine is definitely worth trying. It makes choosing the right mattress much easier and takes away a lot of the guesswork.

The staff were friendly, helpful and very knowledgeable without putting any pressure on us. Overall, a brilliant shopping experience and I would happily recommend Dreams Coventry to anyone looking for a new bed or mattress.

Going in to dreams was an enjoyable experience. The products are high-quality and staff are approachable and well mannered. Would go back again and recommend to family

The young lady in the store was very friendly, helpful and efficient.
The order was delivered quickly.
The item was just what we wanted

Popped into our local store to have a browse and was greeted by Shelby who was very friendly and super knowledgeable she really helped us pick the best mattress for us and we even added some pillows too - can’t wait to get our order

I am writing to express my extreme dissatisfaction regarding the delivery of my mattress, which is scheduled for August 18th. We paid for this product three weeks ago, and the level of service we have received since then is unacceptable.

Yesterday, I received a text message confirming that the delivery was on time. However, today I received an email stating that the product is delayed and that I will be updated within 48 hours. This contradictory communication is extremely frustrating, especially given that we have already paid for the item in full.

Both my partner and I have had to rearrange our schedules to be at home because the mattress is too heavy to lift alone. Not knowing when it will actually arrive causes major disruption.

I expect a prompt explanation for this delay and a confirmed, guaranteed delivery date and time slot as soon as possible.

We were advised by Amir today and he was incredibly knowledgeable and helpful. He gave us some great advice and things to consider when choosing a new mattress. Would highly recommend.

Sue (metro centre) served me and could not have been more helpful or pleasant. She explained the details of the product, covering the both pros and cons, making it all very clear. The whole process was very smooth, friendly and smooth,and we came away very happy relaxed customers,with a new bed.

Harry and Marlena from Dreams Staines were amazing! Thanks for all your help!

Made very welcome by Brett. Tried the Sleepmatch. We were offered drinks and choice of pillow. We were left to browse once we had all the information. With no pressure. We made our choice of mattresses and were very happy.

Big thank you to Bridie from solihull branch very knowledgeable helping us to choose our new mattress?.

Harry and Marlena from Dreams Staines were very friendly and helpful to me and my family. Really appreciated all there help, we left here as happy customers!

Excellent experience at Dreams. Wendy took care of us and we bought the perfect mattress for my mother.

Raghuraj was very helpful when I visited the Chingford store. Great service and good deals.