It was my first time buying a mattress and frame but I shown through the steps to be able a purchase mattress that suited my needs rather than picked at random on how firm or soft it is
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Rachel from Durham was brilliant and so helpful when we were purchasing a new mattress. Would highly recommend.
In store experience was really good. Store was pleasant and staff were very friendly, knowledgeable and helpful. Did not feel rushed or pressured.
We called at the Dreams store and said we were looking to change our mattress for a similar firm one. We were offered Sleepmatch which we took up. The salesman took the results, which were not... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Durham City Retail Park, DH1 2RP, Durham, United Kingdom
- 01919 337383
4.8
Excellent
216 reviews
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Excellent service and knowledge
Excellent service and knowledge, no pressure. Could not fault delivery they kept me informed and we’re exactly ontime. Overall the best service I have received in a long time.
14 April 2023
Bought a new mattress from the Durham…
Bought a new mattress from the Durham shop. We were delighted with the excellent, friendly and efficient service, which enabled us to buy precisely the correct mattress for us. It arrived bang on time too. Will certainly use this company again.
12 April 2023
Great service and staff support would…
Great service and staff support would recommend to family and friends 100%
13 April 2023
Unprompted review
Just a brll sevices and great bed
23 March 2023
Excellent sales staff
18 March 2023
Amazing bed and mattress!
Amazing bed and mattress!! The best one we’ve ever had! We had such great advise from a lady called Joanne from Dreams bed shop near Durham! Just a positive experience.
4 March 2023
My absolutely love our tempur dream…
We absolutely love our tempur dream bed, it’s changed our life as we get a full nights sleep without waking up in agony in our old bed. Can’t thank dreams enough. Customer service was excellent from start to finish and the advice given was amazing. Even the pillows we received has helped us sleep better. Thank you wouldn’t go anywhere else for a bed now
4 March 2023
Excellent service
Excellent service and was made to feel like a valued customer. Thank you Dreams!
3 March 2023
Unprompted review
Very happy with our comfortable Sealy…
Very happy with our comfortable Sealy mattress and nice bed frame and headboard
19 February 2023
The delivery was very professional and…
The delivery was very professional and the team even suggested not fill up my daughther draw with books
Friendly helpful and polite
20 February 2023
A "dream experience"
A pleasant welcome, a friendly and highly knowledgeable lady who guided us through the entire process with zero pressure to buy. Nothing was too much trouble. A pleasure to shop in this store and so refreshing to be valued as a customer rather than a footfall. Congratulations. Dreams made into reality.
Bill R.
18 February 2023
Unprompted review
Leanne was a star
Leanne was an excellent advisor .. ambassador for Dreams.. great product knowledge and a great smile and personality.. definitely recommend
Thank you
30 January 2023
Unprompted review
Enjoyable and satisfying experience.
The friendliness of the salesman, he was very knowledgeable and was able to show us everything that we needed after being on the sleepmatch bed
29 January 2023
Unprompted review
Amazing products and staff
Dreams are an excellent company for purchasing beds and mattresses.
I went to the store in Durham and one thing that makes Dreams different is how awesome the staff are. They will literally give you a tour around the store to help you find the mattress and the bed that you need.
I got an amazing wooden frame bed and a next generation memory foam mattress for my new built home and I can only say that I sleep better than ever before. The bed frame is also beyond elegant, which makes my room feel more special.
29 January 2023
We are loving our new mattress comfortable no waking up stiff any more. Best Buy we have made in a long time
We are loving our new mattress, it is comfortable, we are having great nights sleeps and not waking feeling stiff or tired.Hubby says its the best purchace we have made in a long time.
16 December 2022
Dreams beds Dragonville
Dreams beds Dragonville
Durham Great shopping experience.while shopping for new mattress.Highly recommended
2 January 2023
Unprompted review
Amazing!
Brilliant experience from start to finish, got just what we wanted!
30 December 2022
Unprompted review
Very experienced and friendly delivery…
Very experienced and friendly delivery drivers
2 December 2022
Unprompted review
Shop assistant took time to understand…
Shop assistant took time to understand our needs, the delivery was on time as pre-arranged. Mattress taken to the room.
Its vey comfortable, used for a guest room, and our guest have all stated how good a nights sleep they had had.
2 December 2022
Unprompted review
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