Broadstairs Dreams staff were very welcoming, quite thorough and patient. I came in not knowing really what I needed. The manager came over with a smile and some questions and steered me over to the... See more
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My friend came with me to help me find a new mattress. We walked all around the shop and a young lady (staff) asked if she could help us with anything, but at that time we were just looking. Then we... See more
Today, we were seen by Linda, she was fantastic, helped me and my wife choose the matress which meets both our needs. She helped us with new pillows too. Linda was very good with our children keeping... See more
Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, United Kingdom
- 01843317034
4.9
Excellent
223 reviews
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Easy to order salesman very helpful and…
Easy to order salesman very helpful and my mattress is very comfy
18 January 2025
The driver phoned me to say could they…
The driver phoned me to say could they turn up a little earlier and they did was very professional put my mattress on my bed and took away the rubbish
17 January 2025
It’s the best night sleep we’ve had in…
It’s the best night sleep we’ve had in a long time
17 January 2025
May use AI-assist with repliesRead more
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Delays with delivery
Update: Dreams customer support Krishan has been in touch today with a resolution for delayed delivery. Excellent customer service.
27 December 2024
Unprompted review
Reply from Dreams - Broadstairs
Good afternoon Lauri,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the delays you have experienced and I want to apologise for the impact this is having on your relative.
I did try to call you today to discuss this matter in more detail was I wanted to advise on a potential solution I have in mind but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Great service
23 December 2024
Not quite as comfortable as I expected.
11 December 2024
Excellent service.
Very good service from Kai and Michelle. We were shown various options after having session on the 'find a mattress for you' electric bed. We made a decision during our second visit. Delivery was the following week and this too was efficient. We have had the mattress a couple of weeks and are very pleased.
7 December 2024
We went to the Broadstairs branch
We went to the Broadstairs branch. On entry to the store we were greeted by a Nancy, a warm, happy sales Person. She showed us around and led us to the beds we were interested in offered us something to drink and then left us alone to explore. When we were ready she took us through the sales procedures. During the process I was impressed with her product knowledge. We were offered drinks again. The pricing of the beds was good and the delivery times were not too long, around 4 weeks. All in all a very simple and easy process made all the more pleaseurable by the no nonsense relaxed approach of the salesperson.
7 November 2024
Unprompted review
Great service from start to finish
Great service from start to finish.
Showroom staff very helpful delivery team excellent.
Great bed.
Very pleased.
16 November 2024
The staff at the shop were lovely and…
The staff at the shop were lovely and very helpful, especially Kai.
Delivery was straight forward, they even took the mattress up to our flat which was lovely of the delivery guys.
The mattress is great too. They took away our old one as well at a small price.
9 November 2024
Great experience from start to finish. Recommend to all.…
Shop staff really attentive and helpful and knowledgeable. Straight talking. Process was really simple to buy on interest free. Delivery time accurate and delivery men very helpful. Bed assembly very easy. Bed super comfortable and great quality. Totally recommend.
8 November 2024
Helpful advice when purchasing
Helpful advice when purchasing. The people delivering and assembling the bed were so quick and they took away our old bed.
3 November 2024
It's such a awful mattress but I have to keep it for 30 days to get a exchange I'm sleeping on my sofa it's so uncomftable it's killing my back iv made a huge mistake.
Worst purchase iv ever made now sleeping on my sofa.
3 November 2024
A great overall experience
Great friendly team when we went to the shop. No pressure but everything was explained and options agreed upon. Delivery was super fast. Delivery was painless and on time. We opted for the mattress to be taken [£55] and disposed off. I chose to assemble the bed myself. Instructions were good. took ma a couple of hours. Bed is very sturdy and really good draw system. Very pleased with the purchased, Thanks Dreams
3 November 2024
Dreams Experience
Purchase made over the phone with Kai having already perused the mattress options on the internet.
Transaction quite straightforward and quickly concluded. Delivery very satisfactory.
Mattress itself more firm than previous one but much lighter when turning over. Sleeping well.
1 November 2024
Yes the mattress is wonderful had a…
Yes the mattress is wonderful had a very good night sleep wonderful
20 October 2024
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