Broadstairs Dreams staff were very welcoming, quite thorough and patient. I came in not knowing really what I needed. The manager came over with a smile and some questions and steered me over to the... See more
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My friend came with me to help me find a new mattress. We walked all around the shop and a young lady (staff) asked if she could help us with anything, but at that time we were just looking. Then we... See more
Today, we were seen by Linda, she was fantastic, helped me and my wife choose the matress which meets both our needs. She helped us with new pillows too. Linda was very good with our children keeping... See more
Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, United Kingdom
- 01843317034
4.9
Excellent
223 reviews
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Excellent service and delivery
Excellent customer service in branch, great delivery staff, and the price promise guarantee saved me money when the price was lower before the mattress was delivered. Would recommend.
2 March 2025
Fantastic experience from buying to…
Fantastic experience from buying to delivery . Would highly recommend
30 March 2025
Good service in our local shop
Good service in our local shop. Delivery good, happened when the company said it would. A very good experience.
30 March 2025
The woman who helped us was absolutely…
The woman who helped us was absolutely lovely and so helpful!
20 March 2025
Beautiful bed
Beautiful bed, super easy to assemble and delivered by two really lovely guys who were polite, punctual and helpful.
1 March 2025
Excellent customer service in store
Excellent customer service in store, on time delivery and helpful delivery team - and a great new mattress
1 March 2025
Great team
The staff were very helpful and polite, they guided us through everything even the test bed so we new what type of mattress we needed
13 February 2025
The service was excellent I was not…
The service was excellent I was not rushed into a decision!
The mattress is very comfortable and I am very pleased with it!
Many thanks and best regards,
Mrs Rena Gathercole
15 February 2025
Nancy
Nancy, our store helper, at the Dreams Westwood cross near Margate, was very informative, extremely attentive to our physical needs on the day and with choosing The dreams bed. She was super patient and made sure our questions were answered fully so there were no misconceptions.
Delivery...was faultless too. There were two polite gentlemen who came in to check the route to my bedroom. They took 3 large photos of the wall in the hallway. And then took the mattress to up, unwrapped it and placed it onto my bed.
Excellent service all round
15 February 2025
Staff were great installation of bed…
Staff were great installation of bed was excellent and men were polite helpful
15 February 2025
Comfy bed are what Dreams are made of
From the lady who served us in store to Albert and his colleague who delivered our new bed, everything just ran like clockwork.
31 January 2025
Excellent service
We have had first class service from walking into the Dreams store in Broadstairs to the mattress delivery to our home. The Dreams team were helpful, professional, knowledgeable about their products, friendly and a joy to do business with.
The delivery of our mattress was on time and delivered with care from the delivery personnel.
Our experience with Dreams was faultless.
7 February 2025
Great experience
We had an idea which new mattress we wanted. Chloe the Staff member in store not pushy at all, listened to our requirements. Service very good, delivery men professional.
Now used out mattress for past few weeks and love it
5 February 2025
Staff were helpful and polite mattress…
Staff were helpful and polite mattress was delivered on time
5 February 2025
Very happy with the Dreams experience…
Very happy with the Dreams experience from walking into the shop to delivery of the mattress. Richard, the manager of the Westwood Cross store, was very attentive and helpful and took a lot of time in helping us find the best mattress. Delivery was very efficient and on time, very friendly and helpful delivery people (having carried the mattress up two flights of stairs!).
28 January 2025
Mrs C
Very knowledgeable sales representative, including use of device to ascertain type of mattress best suited for myself.
28 January 2025
I hadn't been in the store for less…
I hadn't been in the store for less than 2 minutes when I was offered a choice of tea or coffee. That was a nice surprise and the lass concerned made an excellent cuppa. The whole experience was quite fun really and my assistant was knowledgeable without being pushy which was very refreshing. I chose a tempur mattress, and am now getting excellent quality of sleep.
26 January 2025
May use AI-assist with repliesRead more
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I am still waiting 12 days later after…
I am still waiting 12 days later after I emailed about a lump that is on the side of the bed
23 January 2025
Reply from Dreams - Broadstairs
Good Afternoon,
Thank you for taking the time to leave your review. I am sorry to hear that. I have reached out to you so that we can discuss this further.
Kind Regards,
Simon
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