Dreams - Broadstairs Reviews 

The instore experience was very easy. I was able to make specifications about the delivery. The team who delivered the bed did so efficiently and also assembled the bed. Great service all round

From the initial advice, to purchase and delivery all of the process was friendly,professional and effective.

My experience with Dreams was excellent. I went into store to find out some information on a mattress I had seen online.

I was approached by Nancy straight away, she was very friendly, yet professional, and answered all the questions I had. She then guided me through the ordering process very efficiently, and explained everything to me, as it was my first time purchasing a mattress.

Would definitely recommend the product/store to future customers.

Dear Dreams Team,

I just wanted to say how thoroughly impressed I’ve been with the entire process, from the moment I walked into the store right through to delivery and after-care.

Every step of the journey has been exceptional. The sales team were knowledgeable, friendly, and took the time to really understand what I was looking for. The delivery was prompt, efficient, and carried out with great care and professionalism. And the after-care has been just as impressive — it’s clear you genuinely care about customer satisfaction.

It’s been a truly seamless and enjoyable experience, and I couldn’t be happier with my cosy new purchase. Thank you for making everything so easy and pleasant.

Special, thank you to Michelle parts of your Sales Team

With best wishes

Cliff Trowse

Great knowledge of the the bed I thought I wanted
Tried out the matress guide & everything was explained to me, no pressure to buy

A credit to your company, Kai was a star, he professionally guided us, matching our pace and humour, to find the perfect mattress with tips and suggestions, we could not be more delighted at our buying experience and the end result. Thank you for your excellence Kai.

Dreams staff are always very helpful and friendly - we have experienced this at both the Thanet and Canterbury branches. They have good offers on their beds and plenty of delivery options available. They also have good delivery drivers who were also very friendly. We appreciated this excellent customer service, which can be a rarity these days.

Prompt helpful delivery no problems from start to finish

Polite young salesman, explained everything. Only a week to delivery, delivery time exact, delivery men tidy and quick. Lovely comfortable bed.

Very happy with the support and advice that was given during our purchase. The store manager provided us with options and it allowed us to make our purchase with confidence.

Delivery less positive. The delivery drivers parked over our neighbours drive and nearly got into an altercation with them when asked politely to move. We received very little instructions on the bed (electronic raising bed with multiple functions - less than 30seconds to show the bed moves. A heavy duty sticker that came with the bed was stuck fast to our brand new rug which I have yet been able to remove. Shame as the store service was so positive.

Excellent service start to finish and my bed is really comfortable. Sleeping much better than I have for years.

Good service, order arrived on date agreed in store. Really pleased with it.

First time with the company and was very good. Helpful salesman, I ordered it at a shop but wanted it to be delivered where I was going to move to in three weeks time, which turned out brilliantly. The item is very comfortable.

We went in store no pressure selling and it was a relaxing experience. The staff made us very welcome.

Great service & help in the actual store....delivery earlier than expected on the day, but was notified in plenty of time to be ready.....delivery crew were very pleasant, explained everything about new bed, were extremely careful, put bed in situ for me....everything that had to be was cleared up & removed.
As an elderly, disabled customer, I was very, very pleased & grateful for the help given, from entering the store, to sleeping in the bed for first time.

All good, great service

Friendly staff, great delivery, helpful, respectful of property. Great product.

Very helpful and friendly staff, and technology which helped with making a decision on which mattress to get.

Salesperson had a good knowledge and listened to what we wanted, Delivery drivers were polite professional and helpful.

From the point of buying to delivery eeverything went soothly the staff were very helpful as I had to put off delivery due to sale of property being delayed all in all very happy with my purchase and a very comfortable bed too. Well done Dreams