My friend came with me to help me find a new mattress. We walked all around the shop and a young lady (staff) asked if she could help us with anything, but at that time we were just looking. Then we... See more
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Today, we were seen by Linda, she was fantastic, helped me and my wife choose the matress which meets both our needs. She helped us with new pillows too. Linda was very good with our children keeping... See more
Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.
Nancy, our store helper, at the Dreams Westwood cross near Margate, was very informative, extremely attentive to our physical needs on the day and with choosing The dreams bed. She was super patie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, United Kingdom
- 01843317034
4.9
Excellent
221 reviews
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From start to finish 1st class service
From start to finish 1st class service. Great help and information from our salesman, same from our delivery team, who were very polite and helpful.
6 February 2026
A smooth process throughout
The whole process from selection, ordering and delivery went very smoothly. Re-assuring emails & texts about the delivery were welcome. The delivery men were polite and experienced and the delivery of the new bed and removal of the old one accomplished in a very short time.
30 January 2026
Service at store was excellent
Service at store was excellent, delivery good . First few nights were not good getting used to it but after a week all fine.
23 January 2026
Lovely new mattress
Excellent helpful and friendly service from start to finish from the store staff, thank you.
18 January 2026
Fantastic service and professional
Fantastic service and professional
30 December 2025
Unprompted review
Great mattress
Great mattress, brilliant price, delivery guys so helpful, my looney lurcher luvs it so much!!
30 December 2025
The customer service was second to…
The customer service was second to none, Nadine, the sales person was Great! She gave us lots of information, listened to our requests and answered our every question with confidence, so we went ahead and purchased a bed to meet our needs.
Delivery was speedy and the two engineers who put the bed together were quick efficient and very polite and friendly, explaining and demonstrating everything, taking away all rubbish, respecting my property and leaving with the bed unpacked and fitted within 30 minutes, Great work guys.
I would highly recommend Dreams beds.
12 December 2025
All the staff
All the staff, from the shop to the delivery guys, were all very nice and helpful. Very pleased with the bed and would use Dreams again.
12 December 2025
Excellent customer service from start…
Excellent customer service from start to finish. Richard and the team went out of their way to meet our needs remaining friendly and polite throuthe whole experience.
We would highly recommend Dreams.
23 September 2025
Great selection of mattresses
Great selection of mattresses. Customer service was very good. Availability was quick and my daughter loves her new bedroom. Definitely recommended.
7 November 2025
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Good quality products
3 November 2025
Unprompted review
Great service
Great service. We were shown all of the mattresses that suited our needs and budget, received a quick delivery with good communication, and mattress has been extremely comfortable.
19 October 2025
Kingsize Firm Mattress (Bradberry)
The mattress was delivered at the time specified. The men delivered it safely into the property as we were told they would.
The mattress itself was packaged well.
Once taken to our bedroom, we followed the designated instructions. The mattress was lovely and comfortable. Great value for money. Highly recommend Dreams Broadstairs. Staff were very helpful and efficient.
11 October 2025
Very helpful knowledgeable sales man
7 October 2025
Unprompted review
Everything ran smooth from start to…
Everything ran smooth from start to finish .From the sale room to the delivery
4 October 2025
Excellent service from start to finish
26 September 2025
Delivery arrived within time slot
Delivery arrived within time slot, delivery men were very clean, tidy and helpful. Very happy with our purchase.
12 September 2025
Great service all round
The instore experience was very easy. I was able to make specifications about the delivery. The team who delivered the bed did so efficiently and also assembled the bed. Great service all round
5 September 2025
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