DPD UK Reviews 

Been waiting home for parcel and driver just took a picture and drove off no delivery attempt was made

Lie about attempting to deliver parcels when they havent, try to delivery deliver signed for packages at the absolute worst times available with very little notification and awful options to change deliveries and worst of all cant pick items up from the depot when they've messed up.

The driver left my frozen dog food on my step. My account option I have put if out , leave in front porch. Which is always left unlocked during the day.
I am very annoyed about this delivery

Very helpful even lifted the delivery into my house as it was quite heavy, thank you.

Absolutely rubbish . Had two separate deliveries due yesterday and then again today but claimed my driver missed me . I have been in all day waiting . I have 24/7 video surveillance and hunt of DPD .
They do not keep up their part of the contract .
Please contact me if you can prove otherwise DPD

It was delivered in time and courteously.
I was kept informed of its delivery day and time, by e mails

You delivered to the wrong address you delivered to Little Beach instead of Shellsborough fortunately the resident there carried it down Rockfield road to me because she knew my name. Mmyaddress is Shellsborough The Esplanade. It had set on their doorstep all morning

Delivery swiftly and on time

We used to have great service from our previous driver, parcels always arrived in perfect condition etc
Unfortunately for the last few months, our driver has changed, and items are being left in the porch, even though we are in, and the last parcel arrived damaged ( the box was all crushed at the bottom) despite having a FRAGILE sticker on the box!
We’ve never had any issues before with our previous driver
The company we had bought the item from, have refunded, but it’s not really their fault that it’s arrived like this, it was obviously damaged in transit

Unfortunately I no longer have any faith in DPD

My parcel was broken and bag of feed was broken and taped up. If a bag of feed gets broken in a shop you can not be charged full price and I do not know whether it was packed like this or it happened in transit, but I do think I should have been told it was damaged as this feed cannot be contaminated in any way.

Box arrived at correct address this time and at start of time slot. However didn’t ring the bell so box left in sun in porch. Luckily kept cool by ice packs.

Just recieved my delivery from dpd this being a replacement product after the first one was broken only to find this package also broken inside .delivery 155083317866086 order number #1074390..believed to have come from all pet solutions ltd davis turner logistics central pk bs354df ...after confronting the driver inregards to the package clearing being broken inside ,sound of broken glass .i.e uv pond steralizer .clearly driver couldnt care less and explaining being a truck driver myself this isnt good enough .further spoke to pond solutions who acknowledge this being an issue with 90 percent of there products sent out to customers through amazon and dpd this aint good enough ,its blaintant that your van drivers are racing around with no care in the world and allowing parcels to get damaged in transit .therefore i suggest anyone thinking of using this delivery service not to bother .as a truckdriver myself customers products should be priority amoungst there day to day deliveries ..not only do i have 4ft carp needing this product to survive the weather at the moment i now have no choice to wait another 7 days for a refund and still no product .

Attractive delivery person who actually took the trouble to knock and wait.

Item was not delivered. Trainers expected. Update said trainers would arrive within half an hour. Never got delivered.

I had initially been impressed by DPD when I first gave them a 5 star review back in May 2025 (now deleted). Lately, however, the service has declined drastically, and when things go wrong it is impossible to speak to a human. You can't call them (you only get an automated assistant trying to redirect your parcel), can't start a live chat (it just redirects you to the fAQs) - terrible service.
They have failed to deliver twice (two different shipments) - both times I was home and the proof of attempted delivery was a photo from the street at the end of the driveway - the most recent I saw the van at the end of the drive from my bedroom and by the time I had gotten to the door they were gone. One of the shipments (a tiny tube of thermal paste) should have easily fit in the letterbox.
I have been able to redirected one of them to a post office (not the one nearest to me which is not available) and the other (the tube) cannot be redirected and so I am going to have to hope the next driver actually makes an effort to deliver the package. No way of complaining either.
They have also recently left two other parcels in the communal hallway - not a safe place.
Rubbish - I have given the seller a negative review also and suggested they find a better courier.

Great delivery service from DPD, as always. Always within the specified timeline and often early.

My regular driver - Elliot - is excellent. He is so polite, professional and a credit to the company.

Excellent service

Great that it arrived when you said it would but took no notice of my safe place. The parcel was left in full view on the doorstep. Please take note of safe place, it was only 10 extra steps up the drive.

Good communication received a text with name of driver prior. Arrived on time. Very polite. A credit to you your workforce.