The watch was delivered very quickly and was exactly as described. I am really happy with this purchase as I am a fan of G-Shock in general and this site was the best price I could find. I will use th... See more
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DownUnderWatches has a great selection of beautiful watches, some not available anywhere else!The staff are very helpful and friendly and they know their watches! My order was promptly dispatched, wel... See more
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Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... See more
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I Ordered a II Ratio 1000m Freediver and really can't complain. The watch was shipped DHL and arrived very fast, and looking at it on my wrist, now amazing watch. The watch containers the nor... See more
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Company details
Written by the company
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contact info
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australia
- cs@downunderwatches.com
- www.downunderwatches.com
4.7
Excellent
519 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Faulty Watch- refuse to refund
Faulty Watch, broke down on the first day. Sent it back through the Amazon refunds system (was made to pay my own postage) They claim that they never recieved the watch and refuse to pay. This was only after they complained that I left them a bad review on Amazon. It was scanned in, in the post office and there should be a record of it been sent. This is not the first time that I have returned something to Amazon- but the first time that I have had an issue. This company has a bad reputation for selling counterfeit watches from Singapore with invalid warranty identifying numbers (google search them). They also Trade under the Company name of CW Watches on Amazon- so beware of that.
19 August 2023
Unprompted review
Reply from DownUnderWatches
Dear David,
Sorry for the inconvenience.
We always strive to provide the best service and prices to our customers. However, it seems that you have not even placed an order with us and left this negative review which we think is unfair and misleading.
Best Regards,
Sally
Great price and wonderful customer…
Great price and wonderful customer service.The trackable delivery via DHL was as promised and arrived within a few days after placing the order.
I would not hesitate to buy again from Downunder Watches, a very easy and reliable online shopping experience much cheaper than buying exactly the same watch from my local store.
4 July 2023
Unprompted review
Reply from DownUnderWatches
Dear Peter,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Fantastic customer service
Fantastic customer service, very helpful and always friendly
5 June 2023
Unprompted review
Reply from DownUnderWatches
Dear Tracy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Great purchase experience
Easy purchase
Great communication
Expert shipping
Good follow up
Highly recommended
1 June 2023
Unprompted review
Reply from DownUnderWatches
Dear Robert,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
The website was very easy to navigate…
The website was very easy to navigate and importantly had watches I was interested in at the right price.
6 May 2023
Unprompted review
Reply from DownUnderWatches
Dear Joev,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Secure packaging in original box, fast and free shipping
I love that the watch is packaged securely in its original box, and the shipping is not only free, but very fast too, via DHL Express.
15 April 2023
Unprompted review
Reply from DownUnderWatches
Dear Syed,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Very good range
Although my first choice of watch was out of stock, DownUnder contacted me promptly offering a refund or choice of a different watch. very pleased with my second choice of watch and prompt delivery too.
15 March 2023
Unprompted review
Reply from DownUnderWatches
Dear Warren,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Fast process time and delivery
29 January 2023
Unprompted review
Reply from DownUnderWatches
Dear Noel,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great value and service
Website was very easy to use although the search function is not perfect and the Sort by Price did not seem to work. Transaction was very easy and product arrived quickly and as advertised. Overall very happy to buy from this vendor again.
28 January 2023
Unprompted review
Reply from DownUnderWatches
Dear Tim,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Bloody hopeless!
Bloody hopeless!! Twice I've purchased a watch; twice they've processed my order and then advised me the watch I selected is out of stock; twice they offered a refund but only for the watch price and not the international transaction fee.
It's pretty simple guys...don't process the order unless the product is in stock. Crooks
13 October 2022
Unprompted review
Reply from DownUnderWatches
Dear Customer,
Thank you for sharing your experience with us.
We could not find any associated order. As you have place the order, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. Most respectfully we have found your review to be misleading to our readers. Our thousands of customers from around the world will testify to the authenticity of our watches and our service.
We would also like to inform you that we don’t charge anything extra to the customer. Please contact to your bank or credit card company for the additional deduction you have faced.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I have just received my order #128099
I have just received my order #128099, thank you! I haven't taken the watch out of the box yet but it looks good.
I must say, there are some negative comments on internet and I was also unsure of my purchase initially. The 1st email I wrote soon after my purchase (17 August 2022) and the Australian customer care phone number I tried did not get a response and I was uncertain if the company is genuine or if I have lost my money. The first response came after a couple of days assuring me of the shipment and from that point onwards, DHL was great. I received timely updates and my watch arrived today, 25 August 2022 i.e. 8 days from Singapore - Australia due to an initial technical glitch with the order as per company warehouse.
I am satisfied with the purchase and with the company - DownUnderWatches.com.
25 August 2022
Unprompted review
Reply from DownUnderWatches
Dear Joginder,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Happy with purchase
So happy with my new Fossil watch. Fast delivery and great service. Prices were excellent and would buy from again.
25 August 2022
Unprompted review
Reply from DownUnderWatches
Dear Stacey,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Exceptional quality , great prices
Down Under watches sell high quality time pieces, for very competitive prices , with a friendly customer service department, My watch arrived in 5 days from Singapore to WA , and it is a beautiful addition to my collection, I can highly recommend shopping with these guys it’s quick , safe and they are easily contactable, looking forward to my next purchase, well done guys . Regards Ric
19 August 2022
Unprompted review
Reply from DownUnderWatches
Dear Ric,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Positive experience
Easy no fuss transaction and a great price on a Michael Kors watch.
9 August 2022
Unprompted review
Reply from DownUnderWatches
Dear Jo,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Very happy with my new Zeppelin watch.
Received my new watch 7 business days after ordering. Down Under Watches and DHL kept me informed on the progress of my order. Had a question over the tracking number and Mayuri was very helpful in getting me organised in the tracking process.
4 August 2022
Unprompted review
Reply from DownUnderWatches
Dear Mal,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I received the watch in good order and…
I received the watch in good order and timely fashion (pardon the pun) at a great price compared to the retail value. The watches are shipped from Singapore (my instance) rather than Australia which may lengthen delivery time.
1 August 2022
Unprompted review
Reply from DownUnderWatches
Dear Andrew,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I am happy to deal with down Under…
I am happy to deal with down Under watches co. I received exactly as described ..
Very competitive price.
29 July 2022
Unprompted review
Reply from DownUnderWatches
Dear Mounzer,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Top range of affordable automatics
Great, clear website with good range of Orient Bambinos and Seiko 5s and Safe payment (PayPal) options (big consideration). Speedy delivery and well packaged
19 July 2022
Unprompted review
Reply from DownUnderWatches
Dear Nick,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Made a purchase and received my watch…
Made a purchase and received my watch only a few days later. Totally recommend. Would use again.
5 July 2022
Unprompted review
Reply from DownUnderWatches
Dear Alex,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
The watch I received as described and…
The watch I received as described and delivered.
Will do this again .
Bought the Orient Defender 2
26 June 2022
Unprompted review
Reply from DownUnderWatches
Dear Stavros,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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