Watches of Australia Reviews 85

TrustScore 2.5 out of 5

2.5

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See what reviewers are saying

Rated 5 out of 5 stars

I'm very happy with my new watch! The best price possible, beautiful box, high quality and works like a charm. Package arrived fast, and the customer service is excellent! Highly recommend watches of... See more

Rated 2 out of 5 stars

I ordered a watch with the website and after a search i done, i came to know with exactly same website setup 2 different companies is operating. How Come? One is this company and the other company's n... See more

Company replied

Rated 1 out of 5 stars

I ordered a watch 8 days ago. I haven't received any confirmation or shipping information. I have tried to contact them for several days via whatsapp and email but nobody has returned me calls. The... See more

Rated 3 out of 5 stars

Edited: I received my watch today via DHL post, very happy with the product. Got exactly what I saw on the website also satisfied with the way they comminicated regarding the parcel arrival details... See more

Company replied

2.5

Poor

TrustScore 2.5 out of 5

85 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Is this company a scam

I ordered a watch 8 days ago. I haven't received any confirmation or shipping information.
I have tried to contact them for several days via whatsapp and email but nobody has returned me calls. The whatsapp is under Nox Bridge Watches
Have i been scammed? Have other people actually received goods ordered from this company?

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Dont ever buy watches from this website.

Am ordering 2 watches from this website. Know i got my parcel After atlest 15 days but worst thing is that there is only 1 watch in the parcel and the Quality of the watch was not satisfactory. This website is 100% scam there phone number is not working if email they reply after 2 days. and there business is also not registered in Australia. please stay away from the scams.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Warranty means nothing

Bought a Guess watch, which was supposed to have been "water resistant to 100m". Only worn 2 days, including in the shower. Watch face fogged up and watch stopped working. Watches of Australia say that their warranties do not cover water damage. Appalling.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

No refund!

I wrote a review last September 2023, they replied saying they would give a refund. I never did get that refund.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Watch doesn’t work

I just received the AZURE watch bought online, came without instructions manual, date adjustment is not working , quality is very low , contact the customer service , I have to send the watch back to Australia and I have to pay the freight ( I’m located at USA ).
I’m really disappointed with product and customer services

16 October 2024
Unprompted review
Watches of Australia logo

Reply from Watches of Australia

Thank you for sharing your feedback. We strive to provide the best experience for our customers, and I’m sorry to hear about the issues you’ve described.

However, we do not sell the AZURE Watches and believe there may have been a misunderstanding. Could you kindly clarify where the watch was purchased? If it wasn’t from us, we recommend reaching out to the seller for further assistance.

Best regards,
Customer Support Team

Rated 1 out of 5 stars

Absolute scam. Don't believe the videos

Absolute scam. Tik Tok videos show this watch being “tested in real life” on job sites etc. Hitting it with tools/trying to scratch it, sparks flying off a grinder hitting the glass face and the watch was unscathed. Got mine and the glass scratched on day 1 onsite. They’re poor quality, cheap drop shipping junk. They advertise a money back guarantee but when I followed up with the company, they said the watch had to be in its original packaging, with the protective screen film on the glass. Are you joking? How are you supposed to know if you like it by looking at it in the box and not actually wearing it!!!?

The customer service was atrocious- they refused to honour the money back guarantee and were completely unhelpful.

Don’t get scammed by the completely false advertising and unethical business practices.

9 June 2024
Unprompted review
Rated 1 out of 5 stars

I bought a watch $200 and I give that…

I bought a watch $200 and I give that watch to my best friend and the watch change colour and it was not waterproof, it has all qualities mentioned when I bought it but all the information was fake so please don’t bought anything from this store, be aware of this,

26 August 2023
Rated 1 out of 5 stars

No warranty

The watch I bought was great, looked real but showed signs that it wasn't. When the hand of the watch fell off after only wearing it a couple of times. I contacted Watches Australia via email explaining the situation, assuming it would have warranty as only had the watch for 6 months. Their reply was, it would be best if I got it fixed at a local watch store. I replied I would rather send it back to them to assess and get it fixed under warranty, no reply. Asked again still no reply. I guess there is no warranty and this is a place where you buy expensive rip off's.

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Support Lied To Me

I bought three of the unisex watches on accident when I wanted to get three men's watches. I contacted support and they said that they have sent three mens watches. Once I finally got the watches, they were quite obviously female watches. I have been contacting airport since to get it replaced because they lied to me and it still has not been resolved.

7 July 2023
Rated 1 out of 5 stars

The savings are not worth it.

The watches are not in Australia and imported. The business is not Australian. Trying to communicate and resolve an issue was impossible. It was not until I started commenting on the social pages that I got a response.

They were able to resolve the issue eventually after a long slow process. I know it costs more but just buy a watch from a local retailer.
(You will notice they have no place for Facebook reviews and Google reviews)

9 June 2023
Rated 1 out of 5 stars

Poor customer service

They did not send the purchase and slod me something that is not available. I purchased a photo and was refunded weeks after keeping asking for it.

20 May 2023
Rated 3 out of 5 stars

Battery only lasted 4 months

Watch arrived on time looked beautiful however the battery had to be changed after 4 months which to me is unsatisfactory.

29 March 2023
Watches of Australia logo

Reply from Watches of Australia

Hi Dee, thank you for taking the time to leave us a review. I am glad you liked the watch and I am sorry to hear about the battery issue. All watches on our website are brand-new, but since some of the watches remains unsold for 1-2 years, the battery can run out during that time.

Happy to offer you a good discount for your next purchase with us to make up for the inconvenience caused :)

Thank you,
Salma

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