Visited the cafe today to use my birthday Dobbies offer for drink & cake. Dreadful experience all round. Queue in the cafe was unacceptable - only one serving area open despite there being numero... See more
Company replied
Ashby Road, Stapleton, LE9 8JE Leicester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Visited the cafe today to use my birthday Dobbies offer for drink & cake. Dreadful experience all round. Queue in the cafe was unacceptable - only one serving area open despite there being numero... See more
Company replied
What an absolutely brilliant shop. Great garden centre for a start with a wide range of interesting plants, seeds and bulbs. But also hardware such as gravel and rocks. Inside lots of concession store... See more
Good range of products but a bit disorganised on our visit as just getting rid of all the Xmas displays.understsndable but products to do with gardening less available, probably due to the season .ov... See more
Company replied
We visit the garden centre regularly and have always been pleased with the products we buy and the excellent customer service we receive even though the store is always busy the staff are always poli... See more
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Ashby Road, Stapleton, LE9 8JE, Leicester, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely visit to Dobbies at Stapleton. Also enjoyed my birthday treat in the restaurant, two free hot drinks plus a cake and scone.
Nice place to visit, go regularly for the Dobbies club for our free drinks each month and always have a slice of cake while there.
We visited the restaurant and the meal was lovely and hot, the fish in particular was lovely. All staff were very attentive not only in the restaurant but also in the garden centre
As always plants top class, great choice. Could do with having more tills open when a lot of customers waiting to pay and also in the cafe, needs to be more organised around the drink area and paying
I enjoyed the pesto tart with new potatoes very much. I would have preferred peas instead of salad but it was very tasty. Plus my husband enjoyed the curry. Thank you.

Reply from Dobbies Garden Centres - Stapleton
Staff in cafe treated us with total lack of interest. Waited for coffee to be prepared and just as it was a member of staff asked that person a question. She left me standing and went off to get something requested. My coffee was left at the back of the counter and I eventually reached over and took it, other staff members just stood doing nothing.

Reply from Dobbies Garden Centres - Stapleton
A lovely tea and scone as a birthday treat courtesy of my Dobbies membership - a bargain at £12 a year with lots of offers!
We revisited Woodlands (one of our two local Dobbies) as I had had an unfortunate experience there when trying to redeem my “ birthday treat” . No clotted cream for my scone, but was charged for the jam I did have! I had made a complaint someone in authority in the store, who arranged for to have my birthday treat again. This time, delicious, and all went well! Thank you.
PS came home with some nice plants too!
,
As we were going out of the country in the summer we deferred buying our hanging baskets until we returned. When we returned we popped in and found that the hanging baskets were half price. Absolute bargain, they look lovely.
Generally our experience is 100% satisfactory, however this most recent visit proved disappointing, if only in this one respect: both my wife and I had occasion to use the toilets adjacent to the restaurant and both gents' and ladies' facilities stank, in addition to which at least 3 of the stalls in the ladies' was out of order. Not too difficult to address, I'd have thought!

Reply from Dobbies Garden Centres - Stapleton
Generally dobbies (Stapleton) staff are helpful when you can find one! It would be nice to have the little coffee bar open again as not everyone wants to sit in a large restaurant area. Sorry this may seem a bit negative 😕
As usual a good range of gods Was disappointed that Cotton Traders was closed although I understand they will be back
Overall a good experience. Can recommend the food in the cafe. Twice we have had food, a breakfast and a lunch, both were excellent.
Very pleased with the product I bought,looks beautiful in the pot that I planted it in
Always a pleasure to visit Dobbies at Stapleton
As well as am amazing stock of plants & other garden pleasures & treasures, the staff are always brilliant, very friendly and helpful
Wouldn't dream of going anywhere else. 🤗
I purchased some garden furniture and the assistant Jed was very helpful and all my questions were answered. When I went to pay the system went down half way through the transaction but Annette and Jed sorted it out for me. I really like this Stapleton store as the staff are really helpful and polite.
Usually good don't know why I deserved to be ignored by a canteen staff member.

Reply from Dobbies Garden Centres - Stapleton
Went to Dobbies last Sunday we were looking for plants for a shaded area. The staff there were really helpful gave good advice got what we needed.
Put them in when we got home look fab.
Very efficient and helpful as they always are very friendly and helpful in cafe love going there
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.