Dobbies Garden Centres - Stapleton Reviews 414

TrustScore 3.5 out of 5

3.7

Ashby Road, Stapleton, LE9 8JE Leicester, GB


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Rated 1 out of 5 stars

Visited the cafe today to use my birthday Dobbies offer for drink & cake. Dreadful experience all round. Queue in the cafe was unacceptable - only one serving area open despite there being numero... See more

Company replied

Rated 5 out of 5 stars

What an absolutely brilliant shop. Great garden centre for a start with a wide range of interesting plants, seeds and bulbs. But also hardware such as gravel and rocks. Inside lots of concession store... See more

Rated 3 out of 5 stars

Good range of products but a bit disorganised on our visit as just getting rid of all the Xmas displays.understsndable but products to do with gardening less available, probably due to the season .ov... See more

Company replied

Rated 5 out of 5 stars

We visit the garden centre regularly and have always been pleased with the products we buy and the excellent customer service we receive even though the store is always busy the staff are always poli... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Ashby Road, Stapleton, LE9 8JE, Leicester, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

414 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Nice place to visit

Nice place to visit, go regularly for the Dobbies club for our free drinks each month and always have a slice of cake while there.

23 August 2022
Rated 4 out of 5 stars

As always plants top class

As always plants top class, great choice. Could do with having more tills open when a lot of customers waiting to pay and also in the cafe, needs to be more organised around the drink area and paying

22 August 2022
Rated 5 out of 5 stars

Tasty lunch

I enjoyed the pesto tart with new potatoes very much. I would have preferred peas instead of salad but it was very tasty. Plus my husband enjoyed the curry. Thank you.

18 August 2022
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Reply from Dobbies Garden Centres - Stapleton

Hi, thank you for your review. We are so glad you had a great time visiting one of our restaurant. We hope to see you again soon. Thanks - Rachel

Rated 2 out of 5 stars

Staff in cafe treated us with total…

Staff in cafe treated us with total lack of interest. Waited for coffee to be prepared and just as it was a member of staff asked that person a question. She left me standing and went off to get something requested. My coffee was left at the back of the counter and I eventually reached over and took it, other staff members just stood doing nothing.

15 August 2022
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Reply from Dobbies Garden Centres - Stapleton

Hi, Thanks for leaving your review. I am sorry to hear about the service that you have received on your recent visit to our restaurant. I have forwarded your points raised to the restaurant management team for this to be looked into to make any changes necessary. Best wishes, Karen

Rated 5 out of 5 stars

Second time lucky!

We revisited Woodlands (one of our two local Dobbies) as I had had an unfortunate experience there when trying to redeem my “ birthday treat” . No clotted cream for my scone, but was charged for the jam I did have! I had made a complaint someone in authority in the store, who arranged for to have my birthday treat again. This time, delicious, and all went well! Thank you.
PS came home with some nice plants too!
,

10 August 2022
Rated 5 out of 5 stars

Hanging Baskets

As we were going out of the country in the summer we deferred buying our hanging baskets until we returned. When we returned we popped in and found that the hanging baskets were half price. Absolute bargain, they look lovely.

9 August 2022
Rated 2 out of 5 stars

Generally our experience is 100%…

Generally our experience is 100% satisfactory, however this most recent visit proved disappointing, if only in this one respect: both my wife and I had occasion to use the toilets adjacent to the restaurant and both gents' and ladies' facilities stank, in addition to which at least 3 of the stalls in the ladies' was out of order. Not too difficult to address, I'd have thought!

8 August 2022
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Reply from Dobbies Garden Centres - Stapleton

Hi, Thank you for your review. I am sorry to hear that there are issues with our facilities. I have forwarded this issue to the management team to highlight this issue to them, they will be able to look into these problems. Best wishes, Karen

Rated 4 out of 5 stars

Generally dobbies (Stapleton) staff are…

Generally dobbies (Stapleton) staff are helpful when you can find one! It would be nice to have the little coffee bar open again as not everyone wants to sit in a large restaurant area. Sorry this may seem a bit negative 😕

7 August 2022
Rated 4 out of 5 stars

No title

Overall a good experience. Can recommend the food in the cafe. Twice we have had food, a breakfast and a lunch, both were excellent.

5 August 2022
Rated 5 out of 5 stars

I purchased some garden furniture and…

I purchased some garden furniture and the assistant Jed was very helpful and all my questions were answered. When I went to pay the system went down half way through the transaction but Annette and Jed sorted it out for me. I really like this Stapleton store as the staff are really helpful and polite.

3 August 2022
Rated 2 out of 5 stars

Usually good don't know why I deserved…

Usually good don't know why I deserved to be ignored by a canteen staff member.

30 July 2022
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Reply from Dobbies Garden Centres - Stapleton

Thanks for your review. I have passed your comment to the Stapleton store manager about the member of staff in the restaurant. Thanks Ahmed

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