DNA Insurance Reviews 

Matt was so helpful and very good at explaining all my different options, he made me feel very comfortable throughout the whole experience of obtaining my insurance and made sure I understood everything on the policy and what I would be covered for. I will definitely recommend this company to my colleagues, Thank you Matt.

Diabolical service no access to update the mid. Have to text or what's app registration accross to add to the middle no way off seeing what's on the mid suppose to phone to check which when you run a company isn't what you need at all this company won't tell you this until it's to late and you have already taken the policy out. I would not recommend this company to anyone nor would I recommend anyone with in the motor trade use this company either there cheap for a reason and that's because the service they provide is rubbish.

A+++++ Service from Matthew Carpenter at DNA Insurance

I had an outstanding experience with Matthew Carpenter at DNA Insurance. From start to finish, he was professional, knowledgeable, and incredibly responsive. He took the time to explain all my options clearly, helped me find the perfect coverage for my needs, and made the entire process smooth and stress-free. It’s rare to find someone so genuinely committed to customer service. I highly recommend Matthew and the team at DNA Insurance — five stars all the way!

Worst insurance ever I don’t recommend at all please be careful they just scammer when you want to renew the don’t answer until you run out they will charge you double please don’t trust them im with them for 2 years first year was 1675£ and didn’t answer my phone until the last day they told me you don’t have a choice you have to pay 3380£ and for this year i call when 28 days left they told me they will send me email and i got now when 12 days left left I don’t wanna same thing happen now they wanna charge me 4160£ but i understand now i have 12 days left so I am looking for something else please be careful they are scanner

Matthew carpenter what a top man looked after me from start to finish very professional at his job , have already passed is number and name to a colleague of mine when his insurance is up he will be contacting matt thanks again matt

Amazing service from Matthew Carpenter and a great product found at wonderful price.

Matthew explained everything with ease 100%

not even one star 0 stars, take 5/6 days in some cases never on the mid, trader insurance demostration cover stop by the police several times because was showing not insured and i had to proof the police i have insurance but not showing on their system, they are not declaring to the mid whatever cars you put on, scum
and is headache to deal with a customer service they cannot help with nothing wait in the queue for several hours the result nothing

Mathew has been really helpful from start to finish, he made it easy to take out a policy and gave me a really good quote.

Aaliyah was very helpful and ensured my query was resolved with the greatest of ease.
HIghly recommended

⭐⭐⭐⭐⭐
Outstanding Service – Highly Recommend Matthew Carpenter at Howden Insurance!

I had a really tough time trying to get insured due to being under 30, and most places either turned me away or gave me sky-high quotes. That all changed when I got in touch with Matthew Carpenter at Howden Insurance.

From the very first conversation, Matthew went above and beyond to help me. He didn’t just tick boxes – he genuinely cared about finding the best possible solution for me. He worked tirelessly to get me insured, explaining everything clearly along the way and making the whole process stress-free.

What really stood out was that his support didn’t stop once the policy was set up – he continued to check in, offer advice, and make sure everything was running smoothly. That level of aftercare is rare, and it shows how committed he is to his clients.

I couldn’t recommend Matthew Carpenter highly enough. If you’re struggling to get insured, especially if you’re under 30 like me, speak to him – you won’t be disappointed!

Matthew helped me with my policy. Nothing but great from start to finish and still helps me now with any questions or queries I have. Would 100% recommend Matthew.

Just had a great experience with DNA. After recently setting up a business in the motor trade I knew it was not going to be easy. Matt C went above and beyond to ensure I had the best possible deal. He was patient when explaining the finer details ensuring I fully understood, nothing was rushed. Communication was very efficient and it was great to deal with such a passionate agent.
I will look forward to working with DNA in the future

Good company. Who i was with for 4x5 years . I would have sta but I had a much better deal with another company. But thank you for your service. Barry. Faulkner.

DNA Insurance are very competitive, The sales person Name (Wes Cullinane) was amazing very professional with ample of patience, he answer all my questions and queries very professionally. I was in contact with him for nearly 1 & 1/2 week and he was the same from the day 1 till the last minute which assured me I will be looked after not only when I am buying the insurance but throughout I will be with DNA insurance.

We buy and sell mainly panel vans and also chassis cabs to fit our own bespoke recovery bodies onto, DNA have been a great company no problems at all.

We’ve been with DNA for a number of years. Our business is motor trade sales and collection and delivery of vehicles. Not here to comment on the company as a whole, but to give credit to Toni Brooker (agent). Over the years she’s watched our business grow, offered valuable advice and shown genuine interest in helping us to flourish. Glad we found her, she’s a gem!!!

Umar Hussain (MD)
Krown Logistics

Seem to possess the uncommon quality of being a common sense and no nonsense company.

Great services from all staff very competitive prices no stress free advice very helpful through out

Been using DNA for trade insurance for 12 years. They are the best.