Connect Me Car Finance Reviews 173

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and professional, making the entire process smooth and stress-free. Many people highlighted the excellent customer service, noting the team's patience, understanding, and ability to keep them updated throughout. The service is frequently described as efficient and speedy, with consumers appreciating the quick response times and the ease of the overall user experience. However, some customers also noted a decline in communication and responsiveness after a vehicle developed faults post-purchase, feeling that their issues were not addressed promptly or with the same level of attention.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the exceptional 5-star service,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Users describe positive interactions with user experience. Customers consistently report that the entire... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and prompt communication.... See more

Based on these reviews

Rated 5 out of 5 stars

Really friendly team, very accommodating and helped me massively when I really thought I could never get a car on finance again. Very quick process and prompt replies and calls when needed. I lov... See more

Company replied

Rated 5 out of 5 stars

We have had the best experience with Jay at connect me. Every step was spoken through in detail. Jay has been extremely patient with me choosing a car. Jay has been on the end of the phone with no hes... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had such a great experience with Connect Me Finance. What I appreciated most was how quickly they worked to get everything sorted, especially knowing how busy it is at this time of year with... See more

Rated 5 out of 5 stars

Excellent service from start to finish, no pressure no hassle, simple questions asked, polite friendly staff, kept me updated the time through out the whole process, Laura was my main point of con, ma... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

At Connect Me Car Finance, we’re passionate about helping people get behind the wheel of the car they want — with a finance solution that works for them. We’re a dedicated car finance broker connecting customers with our trusted lenders and reputable dealerships across the UK, creating a simple, transparent and hassle-free car buying experience from start to finish. We’re not a lender, we’re your broker. That means we’re here to guide you through your options, explain every step and connect you with finance you can feel confident in. Many of our customers tell us they appreciate how easy we make the process, our fast decisions, and the dedicated support they receive at every stage. At the heart of what we do is a commitment to service, transparency and trust. We believe getting car finance should be straightforward and we’re proud to be the people who help make that happen.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing service!

Absolutely amazing service from start to finish! Ioana was so helpful and always at the end of the phone whenever needed. She went above and beyond to help us with our new car! Highly recommend!

22 April 2026
Unprompted review
Rated 2 out of 5 stars

Hiden cost

They are good at getting everything sorted until the end when at no time commission a£250 dded for the person setting up the deal also £450 added to the car due to dealership.

Never disclosed until the end

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience with Connect…

Had an amazing experience with Connect me car finance. Throughout the whole process Iona who was looking after me kept in contact and guided me through every step. She was amazing. A real credit to the company. Her customer service level was outstanding. Couldn't recommend them enough. Thank you 😊

18 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Hi, thank you so much for such a lovely review. It means a lot to hear that Ioana made such a strong impression throughout your journey with us. A core value of ours is good communication, so it’s brilliant to hear she kept in touch, guided you through each step and gave you the level of service we always aim for. She really is a credit to the team, and we’ll make sure your kind words are passed on.

Rated 5 out of 5 stars

What can I say but fantastic service…

What can I say but fantastic service from start to end highly recommend i can't believe how easy and stress free it was and I highly recommend you have Laura help with all your needs.

18 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Really appreciate such great feedback, thank you Stephen. We'll be sure to pass on your comments to Laura.

Rated 5 out of 5 stars

Simply the best

Simply the best from start to finish.
Thanks to Sam and the rest of the team for getting me sorted.

16 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thank you Danny, extremely pleased you found it so easy working with us. Enjoy your new vehicle!

Rated 5 out of 5 stars

We have had the best experience with…

We have had the best experience with Jay at connect me. Every step was spoken through in detail. Jay has been extremely patient with me choosing a car. Jay has been on the end of the phone with no hesitation throughout my whole experience. Highly recommend this company very polite professional and understanding. As a result I have ended up with an amazing car.

14 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Hi Jeffrey, thank you for such a brilliant review. We’re really proud of the reputation we’ve built at Connect Me for being patient, supportive and easy to deal with, so it’s great to hear that came through in your experience with Jay. Thanks again for your recommendation, and we hope you enjoy your new car.

Rated 5 out of 5 stars

100 million per cent recommend

My agent Laura Jo was amazing
Best customer service I have ever received. Nothing was a problem, even my silly little questions.

10 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thank you so much, Amy, for your amazing review. We’re thrilled to hear that Laura Jo gave you such outstanding service. We always want our customers to feel fully supported and there’s no such thing as a silly question. We’ll be sure to pass your kind words on to Laura Jo.

Rated 5 out of 5 stars

Great service from Connect Me Car…

Great service from Connect Me Car Finance. There were some delays, but the team stayed in touch, handled everything professionally, and got it resolved in the end. Really appreciate their support and would recommend.

9 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thank you for taking the time to leave a review Jalika. We're really glad we were able to assist in getting you in your new car.

Rated 5 out of 5 stars

The patience and care and advice given…

The patience and care and advice given was beyond support. Have made me buying a new care stress free after my other motor had been in an accident. Made this experience stress free

4 April 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thank you for your review Tracy. We're really pleased to hear that you were well supported throughout the process, our goal is to make it as simple as humanly possible for our customers. Good luck with your new vehicle!

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this car finance company from start to finish. The whole process was smooth, straightforward, and completely stress-free.
I was quite hesitant at the beginning, as car finance can feel like a big commitment and I wanted to be sure I was making the right decision. I had a lot of questions and needed time to think things through, but I never felt rushed or pressured at any point.
A special thank you to Laura, who was absolutely fantastic throughout. She showed incredible patience and understanding, taking the time to explain everything clearly and reassuring me whenever I had doubts. On the phone whenever I was worried/anxious about my decision. And She always made sure I was comfortable with each step before moving forward.
Her friendly and approachable manner really stood out—it genuinely felt like I was dealing with a friend by the end of it all. Nothing was ever too much trouble, and her professionalism combined with a personal touch made a huge difference.

I couldn’t be happier with the service I received and would highly recommend both the company and Laura to anyone looking for car finance. Thank you again for making everything so easy!

28 March 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thank you, Laura, for taking the time to leave such a thoughtful review. We know car finance can feel like a big decision, so it’s really important to us that you felt able to take things at your own pace, ask questions and make the right choice without ever feeling under pressure.

We’re especially pleased to hear how much of a difference Laura made throughout the process. Her patience, reassurance and straightforward approach are exactly the kind of service we want every customer to receive.

Thank you again for trusting us to help, and for recommending both Laura and the team so highly.

Rated 5 out of 5 stars

I was helped by a fantastic team member…

I was helped by a fantastic team member called Laura, it wasn’t all plain sailing but we got there in the end because of her professional skills

Thank you 🤩

23 March 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thank you for taking the time to leave us a review Brad! We'll be sure to pass on your thanks to Laura, wishing you many happy miles in your new car!

Rated 5 out of 5 stars

After trying for months to get finance…

After trying for months to get finance after my previous car got written off and having no luck spoke with these people and within few hours everything was sorted couldn't thank them enough from start to finish couldn't do enough for us thanks again

23 March 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thanks so much, Danny. It sounds like you’d had a stressful run trying to get things sorted after losing your previous car, so we’re genuinely pleased we could step in and make it happen for you. We’re glad we could help get you back on the road.

Rated 5 out of 5 stars

The whole experience was really easy…

The whole experience was really easy from start to finish. Just dealing with one person for the whole process made it feel like the personal touch. Would absolutely recommend

16 March 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thanks so much for the review. We’re really glad the whole process felt easy and straightforward. It's really important to us that each customer has their dedicated adviser from start to finish. We really appreciate the recommendation and your kind words.

Rated 5 out of 5 stars

Absolutely amazing got given all the…

Absolutely amazing got given all the information I needed and was talked through each step of the way to getting my new car Laura was brilliant if I had a question she would respond promptly and offer the best advice

18 March 2026
Unprompted review
Connect Me Car Finance logo

Reply from Connect Me Car Finance

Thanks so much for the lovely review. We’re really glad you felt looked after and kept in the loop throughout. Laura will be really pleased to hear your kind words, we always try to make things as easy and straightforward as possible. Enjoy your new car!

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