Dmvans Reviews 

259
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the buying process smooth and easy. Many highlight the exceptional customer service, efficient overall experience, and competitive pricing, often finding good deals. However, some customers noted significant vehicle issues, including mechanical problems appearing shortly after purchase and vans not being as described or having hidden faults. A few others also felt the customer service was unhelpful or rude, with instances of refusal to assist with breakdowns or dismissive attitudes.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service received from start to... See more

Product

Consumers find product to be ambiguous, with many expressing satisfaction with their new vans, praising the... See more

Price

Customers had positive experiences with price, often highlighting competitive and fair pricing for vans.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(259)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service. Van went wrong after a week had to pay to get it back to them to fix it as they don’t recover vehicles was fixed for all of a few days. Then broke again we had to take it ourselves to a garage to be fixed as under warranty they would pay. But only paid half of the money and was told what do you expect from a second hand van. It now has another issue only to be told you only get to use the warranty payment once. They are rude on the phones and treated us disgusting please stay away from this joke of a company we are out of pocket now £3000 with repairs and hiring vans.

18 August 2025
Unprompted review
Dmvans logo

Reply from Dmvans

We’re sorry to hear that you’ve been unhappy with your experience. We do appreciate your feedback.

To clarify, your van was sold with a used vehicle warranty that covers specific components only. When a covered part failed, the warranty company did in fact pay out for the repair as per the policy. Unfortunately, not all parts are covered under such warranties, in your case the timing belt and water pump was covered , hoses in general are not covered in many warranties, particularly on a six-year-old vehicle with over 110,000 miles. This is explained in warranty terms provided.

Rated 5 out of 5 stars

I experienced so good with dmvans

I experienced so good with dmvans
They guys are brilliant in dealing woth customer and they are very helpful with customer and provide right information i met with crish he is good guy who give us good deal and his colleague Sumbi she is also so healthy she help to do paperwork in just 2 day and so quick
At the emd i just say they guys are so good
Thanks

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank You Dm Vans

Thank You Dm Vans ! I bought my first van through Finance with Sumbi and Chris ! Great Professional Service and Team work ! Strongly Recommend You Guys !

15 July 2025
Unprompted review
Rated 1 out of 5 stars

I Buy van from this group stay away…

I Buy van from this group stay away from them all fake words 😤 and all vans r with fake milage i both van i have spent more them 3k to repair it was Iceland vans with them
Saler men is very fake men please stay safe

5 May 2025
Unprompted review
Dmvans logo

Reply from Dmvans

We’re surprised and disappointed to see this review, especially as no specific details such as a name, date of purchase, or vehicle information have been provided. We have no record of any such complaint.

We take customer satisfaction very seriously and always handle genuine concerns promptly and fairly. If this is a real customer, we encourage them to contact us directly so we can look into the matter properly.

We have a strong base of happy, satisfied clients, as can be seen from our verified reviews on Trustpilot. We remain committed to providing a professional, transparent, and honest service.

Thank you,
DMVANS

Rated 5 out of 5 stars

Great friendly and professional service…

Great friendly and professional service from Shaun and Ivan, communication was prompt, had a great deal, all in all I will be coming back to purchase my next van from these guys when it comes around. Highly recommend these guys 👍🏻👍🏻👍🏻

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Good communication

After paying the deposit I was informed that the van was not available and offered an alternative.
I subsequently found another van elsewhere and explained that to Sumbi whereupon my deposit was immediately returned.
Communication was clear and honest.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

DM vans

It is a rare to have 2 partners that know their product service -
It is my first time buying a van for my business and both Chris and Shaun took their time to explain offer alternatives and take me through the benefits and features of the vans so I can have a better understanding of what I am
Buying -
I can say without a doubt that this has been the best service / user friendly and honest team -

4 June 2025
Unprompted review

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