Dmvans Reviews 

259
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the buying process smooth and easy. Many highlight the exceptional customer service, efficient overall experience, and competitive pricing, often finding good deals. However, some customers noted significant vehicle issues, including mechanical problems appearing shortly after purchase and vans not being as described or having hidden faults. A few others also felt the customer service was unhelpful or rude, with instances of refusal to assist with breakdowns or dismissive attitudes.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service received from start to... See more

Product

Consumers find product to be ambiguous, with many expressing satisfaction with their new vans, praising the... See more

Price

Customers had positive experiences with price, often highlighting competitive and fair pricing for vans.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(259)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a Van from Dm Vans

I bought a Van from Dm Vans . Mercedes Sprinter Electric .It was my first van I bought.Thanks to Chris and his team from Dm Vans helping me to choose and buy my van . I strongly recommend Dm Vans for the public . Professional Service and great team work . Many thanks guys !

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought a Transit Connect today

Bought a Transit Connect today. Very happy with the van and service received from Chris. Happy to recommend and buy again from this company/Chris

1 November 2025
Unprompted review
Rated 1 out of 5 stars

The worst company ever advertised a…

The worst company ever advertised a price online got there and changed the price by 2k confirmed with the dealership the price before I left had to drive to another place to look at the van had damages that wasn’t shown on the pictures

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I recently purchased a van from Chris and was very pleased with the entire experience. He demonstrated professionalism, clear communication, and great attention to detail throughout the process. The van was exactly as described, and the level of customer support provided was exceptional. I highly recommend Chris for anyone seeking a trustworthy and efficient service when purchasing a vehicle.

18 October 2025
Unprompted review
Rated 1 out of 5 stars

AVOID DEALER SAVE YOUR MONEY

After being told to remove reviews before they will do any more talking. Emails ignored and also has my number still not sorted the vehicle out which was faulty 4 days after we bought see below! AVOID AVOID AVOID.

Absolute shocking dealer steeeer clear!
I never leave bad feedback for businesses but when your parting top money this needs to be said!If you want to buy a vehicle for WORK I would NOT recommend buying from these. I was told they only buy the vehicles from a trusted supplier! vehicle is a 19 plate 72k on clock and has a 2019 stamped air filter but its 2025 now. I spoke to Mercedes and its not possible in 2024 to buy a 2019 air filter! so this vehicle was NOT serviced like it should of been. This vehicle has a DPF issue and has been in garages 5 times in 5 weeks of purchasing the vehicle, now a 6th time and however many more times over the next months. The business owner thinks its totally acceptable that this vehicle is going in a garage for repair 6 times. once you buy a vehicle for business they say you can NOT reject the vehicle when it has a known issue and the customer service when you have a issue is very poor from all involved. and you can NOT pay by card as the
'payment machine fails the payment' this is exactly why i like to pay on card as your protected against this type of stuff. If i was you look at other business to buy from and also they run as 2 names this being one and the other is KARS.CO.UK in Chesham. we have all the evidence and this is a genuine review! We have all the letters and emails to show what these business owner and business is about.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I was there for first time for buying a…

I was there for first time for buying a VAN for my friend,firstly VAN we bought from them was on ALC Van 🚐 was in very good condition and secondly price of it was unbelievable 🙏very good customer service by Shan as manager,professional and polite 👏👏I strongly recommend to everyone who looking for good VAN even for selling .

23 September 2025
Unprompted review
Rated 5 out of 5 stars

The guys here were amazing!

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we been looking for , they had lots in stock and helped us choose .. can't thank them enough !

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly service with a knowledgeable salesperson!

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying process was extremely smooth. Despite being a few hours away from me, I wouldn’t hesitate to deal with them again.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

I bought the car from DM VANS

I bought the car from DM VANS. Very professional and polite and help me to find the right car for me through finance. Thank you Chris and Sumbi…you are guys are star

13 September 2025
Unprompted review

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