Booking was relatively easy. Only difficulty was telling if there's a window in our room. Picture showed yes, but there was an 'x' in the window selection box. We want a window and time will tell.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A suggestion: When traveling, I always make paper copies of important papers, i.e., air, train and boat itineraries and confirmation Nos. , etc. in case my phone or laptop is damaged, lost or stole... See more
Because of Direct Ferries web site, i will be haveing all choses, and select once time, which one is suitable for me. It is very suitable and useful. Thank you very much direct ferries.
The one problem I had was that after booking 3 separate rides, only 1 could be uploaded to my wallet. the other 2 summaries didn't give me that option. Is there a solution to this? Everything else we... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
86K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth and efficient
26 July 2026
Easy booking
26 July 2026
Very easy to book
26 July 2026
Quick service
25 July 2026
The ship was great
The ship was great. The staff were all very friendly and the amenities were wonderful.
24 July 2026
A very easy to use web site and good…
A very easy to use web site and good prices offered.
26 July 2026
Very straightforward and easy to book
26 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unserious business - Selling soldouts tickets who doesnt exist
We’ve booked a ferry from Fukouka to Busan, cancelled our flight plan, booked hotel in Fukouka, just for Directferries to cancel/rebooking our trip for a week later..
They dont have up-to-date knowledge about how many seats/rooms has been sold. THEY ARE GUESSING ON YOUR BEHALF.
And when we are reaching out trough their online chat, they are SLOW to respond. If they even do respond.
Thanks for making our journey a lot more difficult.
27 July 2026
Unprompted review
Reply from Direct Ferries
Hi,
Thank you for taking the time to leave a review. We're very sorry to hear about your experience and understand how disappointing it must have been, especially after changing your travel plans and arranging accommodation.
While most bookings are confirmed automatically, some ferry operators require reservations to be processed manually by their reservations team. In these cases, availability cannot be guaranteed until the operator confirms the booking, and unfortunately sailings can become fully booked before confirmation is received.
When making a booking for one of these sailings we advise during the payment confirmation step that only a pre-authorization will be placed on your payment method. The payment is only captured once the operator confirms the booking. As your requested sailing was no longer available your booking could not be confirmed, and no payment was taken.
Please note that the pending transaction is held by your account provider and we cancelled our authorization when we sent you the email offering the alternative sailing. Usually these payments are returned within 72 hours, please do contact your account provider to return the transaction if the payment still shows in your pending transactions after this time period as they need to process the return.
We sincerely apologies for the inconvenience this caused and appreciate how frustrating this situation must have been. We also apologies if our response times did not meet your expectations during such a stressful time.
If there is anything further we can assist you with, please don't hesitate to get in touch.
Kind regards,
Direct Ferries.
Ferry Price Doubled
It was very strange. I had put in the request for the return dates without specifying the times. The ferry prices were very interesting but too early for us. So I redid the request with more suitable times, and to our shock the prices had doubled. We therefore bought the Shuttle tickets instead even though they were slightly more expensive because we would gain at least an hour in the crossing. I think that of the ferry wants to remain competitive, this sort of price change must not occur.
25 July 2026
Great service
Great service, booked about an hour before we arrived in Dover and got straight on the ferry to Calais.
25 July 2026
Caused stress and confusion
Caused stress and confusion. We had got stuck in france because of lost car keys. I found the site very unhelpful regarding rebooking. In retrospect I should have just cancelled and rebooked. Upon trying to change the ferry return I was told it was multiple different prices between £40 and £190 before settling at £90. This rescheduled sailing had to be cancelled and the rebooked one was around the original price- very frustrating
9 July 2026
Reply from Direct Ferries
Hi
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We are sorry that the price changed while you were making changes to your booking, we know this can be a frustrating experience. The ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price during the amendment process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible, and do apologies for the inconvenience when the price increases.
We're sorry again for any inconvenience the price change may have caused, if there is anything else that we can help you with please let us know.
Kind regards,
Direct Ferries
Reply from Direct Ferries
Hi Kate,
Thank you for your review, we appreciate you taking the time to leave your feedback.
Regarding your luggage we have emailed you, this will help you.
Thank you for choosing Direct Ferries and we hope that you have a great trip!
Kind regards,
Direct Ferries
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.