Digital Converters Reviews 

1,535
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times and the convenient ability to track their media conversion progress online. People are extremely happy with the wonderful quality of the digital transfers, making it effortless to cherish old family memories. Though some reviewers noted minor issues with tape degradation or occasional playback faults on older footage, the final results remained impressive. Consumers deeply appreciate the clear communication provided by the team and the safe handling of their precious family tapes throughout the entire process.

What people talk about most

Service

Users describe positive interactions with service, highlighting a swift turnaround time and consistent... See more

Product

Clients share positive opinions on product quality, highlighting how well old and fragile memories are... See more

Quality

Customers consistently report overwhelming satisfaction with the exceptional quality of the digital... See more

User experience

Consumers find user experience to be exceptionally positive, describing the entire process as easy, seamless,... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and guidance from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with using this company. I had videos that I thought were irretrievably broken as they were 38 years old and mouldy. I’d tried to convert myself as I’m very technical but... See more

Rated 5 out of 5 stars

Absolutely fantastic- digital converters was the first company to pop up when I did a google search and after reading the reviews decided to send a 25 yr old VHS tape for conversion. The process was... See more

Rated 5 out of 5 stars

Responsive to enquiries. Everything explained beautifully. I posted my tapes on Friday, and received them plus memory stick back on the following Friday. The quality of the transfers is great and its... See more

Rated 5 out of 5 stars

Received my media a memory stick today. Absolutely speechless with the quality of the results. Having lost my dear wife recently I decided to have our cine fims from the early 80s digitised. Digital c... See more


Company details

  1. Media Company
  2. Photo Lab
  3. Photo Restoration Service
  4. Video Duplication Service

Written by the company

Digital Converters provides professional conversions of video tapes, cine film, photo, slides and audio tapes to DVD, MP4, memory stick and cloud. Safe, high quality transfers of your outdated media.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,535)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can trust these!

I was honestly so nervous to be sending off all my family memories and tapes - but I’m so glad I used these guys. They managed a really quick turnaround time, despite it being Christmas and they keep you up to date every step of the way, even letting you know the quality of the media as they convert them. The videos and audio are brilliant quality, and I love that although I’d ordered dvds, I later had the option to get the cloud footage which was an immediate download so whilst I waited for the physical copies to be sent back, I could access the videos on my phone straight away. I will definitely be using them again for all my other family tapes - the price is insanely good compared to other places that do it in my area. Overall 10/10

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I was initally concerned about sending my precious old cassettes off in the post but the good reviews convinced me. Digital Converters made the process straightforward with regular communication and updates. Process was quick and easy and quality was good. Highly recommend.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

We sent old VHS tapes for conversion. They were professionally and quickly converted to memory sticks and dispatched back to us before Christmas. Super excellent service. We have our memories to cherish forever now thanks to you guys.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service

Sent away, digitalised, packaged back up and posted back within 9 days! Can’t fault it. So worth the money to have memories from the past to share with the family. Thanks guys

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality

We trusted Digital Converters with 34 years of family video footage, in three different formats. We have always been nervous about sending out irreplaceable videos, but wanted to give our children a precious Christmas gift. Digital Converters provided reassurance and personal service, processing the archive within a week, and safely returning everything well in time for Christmas. This is a brilliant company and our whole family will always be grateful.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

An amazing company!!!

An amazing company!!!
I have used digital converters twice and would highly recommend. Our old VHS tapes are all now on USB format just in time to watch over Christmas. The service is fantastic with detailed instructions and you are kept updated throughout.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service and great quality

Incredible service! Thoughtful, helpful and kind. A tricky large order right at Christmas and they have solved it all for me. Also recommend the cloud storage, I wasn’t going to go for it at first but it is brilliant, easy to use and can also share with family and friends.
Highly recommend the wonderful Digital Converters team.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Digital converters kept in contact. The process was easy and the service was excellent.
I will be sending more of our family cinema films to them so we can once again enjoy the family memories.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Unlocking lost music

Digitising a much-loved but elderly cassette tape of a rare and now invisible (it seems) artist was a task I only wanted to entrust to someone who I felt would really take care and do an excellent job. Having looked around at several services, I decided to try Digital Converters (DC), and I have not been disappointed. They communicate really effectively and clearly - from the initial process of preparing and sending the tape to letting me know it was safely with them and the final digital product.
I couldn't have asked for more.
It has been a pleasure to listen to this music again, and to know I have a more durable version of it, and I am grateful to DC for what they have done and would recommend them to anyone wanting a high-quality, assured, and speedy digital transfer service.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very clear information and instructions. Prompt good quality service. Lots of memories now accessible again. Thank you.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb service, excellent experience

Can find no fault in the service and process of using Digital Converters. Footage has come back in great quality and made a perfect gift for my Mom's birthday. She is delighted. Also had a problem with parcel collections (fault of Royal Mail not Digital Converters) and they also looked after and returned a parcel that was collected in error in great condition and kept me abreast of all the info. Cannot recommend enough.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

What a wonderful company

What a company! I am so eternally grateful to you for looking after my precious childhood tapes and converting them into digital versions to share with all my older relatives and my siblings for Christmas! The original tapes came back wrapped and cared for the same way they were delivered and it just means so much to me that you protected them in the way that I would. Thank you for giving me and my family footage of relatives we have lost and miss so much, I will definitely be sending more of my tapes your way in the new year!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional and speedy

Fantastic experience with these guys! I wanted to convert 12 vhs kung fu films to dvd for my husband for Christmas and they were so professional from start to finish. The whole experience was quick, I got them back within a week, and great communication, answering all my questions quickly. You can track progress as they convert the media which is great. Instructions on sending and how to label them up were clear and easy to follow and the dvds came back in a nice little wallet. I'm really happy with it. Definitely recommend them.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

I did spend a lot of time researching the different companies out there and decided to use digital converters, I'm so glad I did.. Initially I emailed to clarify a few questions, they responded later the same day and where extremely helpful.
It was a super quick turn around, about 1 week, from dropping off my tapes to collecting the memory stick. I only had a 20 minute to drive so thought it was worth it, but the delivery process does sound efficient.
I also have had the video tapes put on the cloud, which I am so glad I did, the email instructions were easy enough to follow.
After 35 years in a loft I wasn't expecting much, but I must say the quality of both the sound and picture is really good.
All the original tapes are returned and numbered, so easy to identify when viewing digitally.
I am considering ordering additional copies, which looks very straight forward.
If you are thinking about it, I would definitely recommend digital converters.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, efficient process from initial contact right through to final delivery. Will definitely be recommending - and fully expect to use the service again in the future.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very fast turnaround

Very fast turnaround. Took about 10 days from originally posting to receiving the 3 sticks back and 7 days of that was due to the Post Office! I was kept up to date throughout on how far the transfer of the 12 videos was going and their quality. The quality of the transfer is excellent and far better than I remember watching it before on a VHS recorder. Super stuff and some great memories rekindled

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Forgotten Memories

I found Digital converters on google and sent 10 video tapes to be put onto a memory stick, I had no idea what was on the tapes and within 2 weeks had the tapes back and the memory stick back and wow so many memories of my children on Holidays, Christmas and one of my daughters sports days at school, We did have a tear watching them and I owe so much to Digital Converters for this Thank You.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

The order process was easy and the…

The order process was easy and the instructions were clear to follow. Checked the updates on the 8mm tape conversions and they were regularly updated. There was no issues with the USB sticks received. Some of the playback had fault but I can't say whether that was due to digu converters as I can't check the original 8mm tapes,i suspect it was the tapes as they are nearly 30years old. I had no idea what was on the tapes so it's great to be able to digitise them and view the recordings. Can't fault the service. The company is very competitive in terms of price, even if it feels expensive.

24 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look