Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Digistore24
Hello Esther,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Subscription cancelled immediately
Subscription cancelled immediately. Customer Service responded to my request in a timely manner.
17 March 2026
Unprompted review
Reply from Digistore24
Hello Janet,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Quick responses from the support team.
17 March 2026
Unprompted review
Reply from Digistore24
Hello Datazorro,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I had a very good experience with…
I had a very good experience with Digistore24.
Their support team responded quickly and helped confirm my payout.
The payment arrived exactly as explained.
Very reliable affiliate platform.
14 March 2026
Unprompted review
Reply from Digistore24
Hi Youssef,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
The Digistore24 team wishes you a wonderful day!
Very good best offers 🚀🚀
13 March 2026
Unprompted review
Reply from Digistore24
Hi Wanderson,
Thank you very much for the 5-star rating! We’re thrilled to hear that you are so satisfied with Digistore24.
Wishing you a wonderful day!
Why am I being charged for something…
Why am I being charged for something that I said I would try a 7 day trail on first?
Delete my details from your records immediately. I will be notifying my bank!
12 March 2026
Unprompted review
Reply from Digistore24
Hello Cherrie,
As we can see in our system, your concern has already been answered by our customer service team. Please note that the terms and conditions are transparently presented to you on the sales page as well as the order form prior to the completion of the purchase. If you have any further questions here, please feel free to contact our consulting team again at helpdesk@digistore24.com at any time.
Thank you very much. We wish you a nice day!
Problem Solved
I had a big problem, so I sent of an email. You know they responded in 5 mins
I was totally surprised! And they solved my problem right away.
I trust this company and you can too!
10 March 2026
Unprompted review
Reply from Digistore24
Hi Donna,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Thursday!
Reply from Digistore24
Hi Peter!
Thank you for giving us a 5-star rating! We're glad you're so enthusiastic about Digistore24. We wish you continued success in your business.
I managed to delete my affiliate…
I managed to delete my affiliate account in error. What a wonderful and efficient support team. They were quick to react and resolve my personal issue immediately. They restored my account to perfect. No codes lost. What a pleasure working with a real person who could understand my specific request.
10 March 2026
Unprompted review
Reply from Digistore24
Hi Dale,
Thank you very much for your feedback and for giving us a 5-star rating. Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Reply from Digistore24
Hi Ankesh,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Tuesday!
I want steps to follow so u can start…
I want steps to follow so u can start earning as soon as possible so as to promote it in my own way
6 March 2026
Unprompted review
Reply from Digistore24
Hi Billy,
Thank you for contacting us with your request.
We previously reached out to you via email and are still awaiting your response.
We understand that you may be busy, but we would appreciate any update you can provide so we can continue assisting you.
Please feel free to reply at your convenience. We’re here to help.
I asked for a refund under their…
I asked for a refund under their unconditional refund policy, expecting the usual run-around that one usually gets.
But I was very pleasantly surprised when, within 24 hours, the full refund appeared in my account. Absolutely no hassles, no to and fro, just done!
Much appreciated and well done.
2 March 2026
Unprompted review
Reply from Digistore24
Hi Gerd,
Thank you very much for your positive feedback and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
EXCELLENT CUSTOMER SERVICES!!
I am a senior citizen who got click happy and ended up not realizing what I was purchasing. I emailed their customer service to explain what happened!
I heard from them the very next day. I had the refund credited back into my account within a couple of days. It does my heart good to know there are companies like yours!
27 February 2026
Unprompted review
Reply from Digistore24
Hi Laura,
Thank you very much for your positive feedback and great review.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful Monday!
They are totally professional and…
They are totally professional and provide an excellent service, I made a mistake when ordering my personalised song, but they were very understanding and rectified the problem. I would definitely use them again and recommend to family and friends
5 February 2026
Unprompted review
Reply from Digistore24
Hello Gethyn,
Thank you very much for your kind words and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
They are truly awesome!!!!
They are truly awesome!!!!! Some of the kindest people you'll ever meet! (So Sweet;🍬🍭🍰). I'm not exactly positive about the date, but it's close to it.
26 February 2026
Unprompted review
Reply from Digistore24
Hello.
Thank you very much for your kind words and the associated 5-star rating!
We are pleased to read that you are so satisfied with how we handled your request.
We wish you a wonderful Monday!
My Song
The music was awesome. I played it once for me and got a little emotional. I did not know it would be this good.
I called my wife in and had her listen to it as well. She loved it.
1 March 2026
Unprompted review
Reply from Digistore24
Hello,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad that we can support you so effectively with our software and customer service—that’s exactly what we’re here for.
The Digistore24 team wishes you a wonderful Monday!
The responses to my questions were…
The responses to my questions were quick, professional, and complete. Thank you so much.
1 March 2026
Unprompted review
Reply from Digistore24
Hi Carol,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
I’m gonna be good but sometimes…
I’m gonna be good but sometimes challenges come one day I will succeed through you
1 March 2026
Unprompted review
Reply from Digistore24
Hi Mathias,
Thank you for your positive words and the great review!
We are pleased that you are satisfied with Digistore24.
We wish you continued success in your business.
Reply from Digistore24
Hi Arhita,
Thank you very much for the 5-star rating.
We are pleased that you are so satisfied with Digistore24.
We wish you a wonderful day!
Thank you to Chona from Digistore24 for your help
Thank you to Chona who got in touch with me this morning she is going to sort my cancellation and refund out for me thank you once again
1 March 2026
Unprompted review
Reply from Digistore24
Hi Vera,
Thank you very much for your positive feedback and the associated 5-star rating!
We are very pleased that we were able to impress you with the prompt processing of your cancellation and refund.
We wish you a wonderful Monday!
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