I got the best price from Digidirect for my Canon R10 camera with 18-150mm lens. Delivery was fast. The online chat could be improved in terms of product knowledge. I was told that the camera didn't... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No stock but receptive and communicative. Yeah it sucks they didnt have stock of what i needed, i also didnt check my time frames very well, so im not pinning it on them. Support staff were re... See more
Company replied
I ordered a camera bag and didn't receive a confirmation email. I contacted customer support and asked to chat with a team member. Thomas was able to find my order and confirm that it was soon to be p... See more
Company replied
Excellent range and price. Very quick online response from Digidirect. let down a bit by the use of Australia Post express post as the provider for a paid add-on - their information is confusing and l... See more
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Company details
Written by the company
Your leading digital camera experts! digiDirect prides itself on price, range and service, covering a wide range of digital imaging needs.
Contact info
34 Cosgrove Rd, 2136, South Strathfield, Australia
- 61287326400
- sales@digidirect.com.au
- www.digidirect.com.au
3.2
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Outstanding Support from Arianne and Team
Arianne from the customer support team was incredibly helpful and supportive. I explained my urgency to receive the lens and she went above and beyond to ensure it was dispatched as quickly as possible.
I placed my order on 3rd May and received it on 7th May, less than a week and even earlier than the time I had requested. I truly appreciate her prompt action and dedication.
Thank you Arianne and the whole team for the excellent service. It was a great experience and I really appreciate your outstanding service.
7 May 2026
Unprompted review
Reply from digiDirect
Hi Dona,
Thank you so much for the amazing review!
We are happy to hear that Arianne was able to go above and beyond for you. We understand that our customers may need their products urgently. Our team is dedicated to making sure we do everything in our power to get your order to your door as soon as possible.
We hope to see you again soon!
- Jess
Very helpful with my order
Very helpful with my order. Had a change of mind and they assisted me through it. Shipping was a little slower than my expectation for the proximity, but still reasonable. Helpful staff.
28 April 2026
Unprompted review
Reply from digiDirect
Hi Karmeng,
Thank you for the review!
We understand that sometimes our customers change their minds about their purchase. That is why we do our best to help you before the order is finished and shipped out. We are sorry that the shipping was slower than anticipated. We are currently working on improving our shipping times.
Feel free to reach out again!
- Jess
Quick and simple to order
19 March 2026
Unprompted review
Reply from digiDirect
Hi Daphne,
Thank you for your review!
We are always working to try to make your shopping experience smooth and easy. We are happy to hear you had a great experience with us.
Feel free to visit us again!
- Jess
Highly recommended
I've bought a few items in store before because they're always competitively priced. Recently I bought online for the first time and I rang up to double check the item was in stock. The lady on the phone was super helpful and they even sent my order with express post which I was very grateful for and DigiDirect has secured my future business as a result, much appreciated!
2 May 2026
Unprompted review
Reply from digiDirect
Hi Mark,
We are so happy you gave our online team a try! We value loyal customers like yourself and try to provide a high-quality service both online and in-store.
We can't wait to see you again!
- Jess
Contacted via online chats
Contacted via online chats, confirmed my search and put me in contact with store, which upon arrival, was very professional and efficient
8 May 2026
Unprompted review
Reply from digiDirect
Hi John,
We are so happy that you had a great experience both online and in-store. Our team is always happy to point you in the right direction when our customers need help.
Feel free to reach out to us again!
- Jess
Excellent Customer Service and Products
Product came exactly as described online. Ordered with ease and product came very quickly via post. Very responsive customer service from Arianne. Thank you!
4 May 2026
Unprompted review
Reply from digiDirect
Hi James,
We are so happy to hear that Arianne was able to provide a high-quality service for you! Here at digiDirect, we are working hard to ensure that making your next big purchase is quick and easy.
We hope to see you again soon!
- Jess
Very helpful staff members
Very helpful in providing me with information so that I could decide which lens to buy.
29 April 2026
Unprompted review
Reply from digiDirect
Hi Bernard,
Thank you so much for the review!
We want our customers to feel confident when coming in for their next purchase. That is why our team is dedicated to finding the right lens for every customer.
If you have any questions, please do not hesitate to ask again!
- Jess
A quick no fuss transaction.
26 April 2026
Unprompted review
Reply from digiDirect
Hi Col,
Thank you so much for the review.
We know that some customers want a simple transaction, and we do our best to make everything quick and easy for you.
We hope to see you again soon!
- Jess
Clear communication on expected delivery time
I was searching for a Lacie 2BIG RAID drive, either a 48TB or 60TB. The industry is experiencing a shortage, making these drives difficult to find. DigiDirect proved invaluable in my purchase. They contacted the Lacie supplier and provided estimated delivery times for each option. After deciding on the 48TB drive, DigiDirect arranged for shipment which arrived in three days. I appreciate their clear communication throughout the process. It was a textbook example of how customer expectation management and satisfaction should be handled.
I highly recommend DigiDirect to anyone interested in purchasing electronics.
5 May 2026
Unprompted review
Reply from digiDirect
Hi Ben,
Thank you so much for your amazing review!
We understand that stock shortages can be really frustrating, which is why we do our best to provide updates to our customers and work with our suppliers to find the best solutions. We take pride in our strong relationship with suppliers that allows us to get stock, even when global shortages are a factor.
Feel free to pop by again in the future!
- Jess
Thank you Jess & Team
Thank you so much to the lovely Jess for assisting me, instantly and kindly addressing all of my various questions and guaranteeing great costumer service. I bought my first camera with you mostly thanks to Jess’s assistance ❤️
6 May 2026
Unprompted review
Reply from digiDirect
Hi Mora,
Thank you so much for the lovely review!
We understand that big purchases often come with a lot of questions. That is why our team is always happy to answer any and all questions.
Feel free to reach out any time!
- Jess
Joyce from customer support was great…
Joyce from customer support was great and communicated quickly and followed up on my back ordered product.
6 May 2026
Unprompted review
Reply from digiDirect
Hi Nathan,
Thank you so much for the great review!
We are happy to hear that Joyce was able to provide great communication and follow up on your backordered product. We understand backordered items can be frustrating; that's why we do our best to provide updates as soon as they become available.
We hope to see you again soon!
- Jess
Reply from digiDirect
Hi Scott.
Thank you for leaving a review, and we are glad that you had a great experience with us, as we do always try our best to provide the best prices possible for our customers. If you ever need any further assistance or if you would like to make any future purchases with us, please do not hesitate to reach out.
- James
Excellent range and price
Excellent range and price. Very quick online response from Digidirect. let down a bit by the use of Australia Post express post as the provider for a paid add-on - their information is confusing and left me with the impression that it could have been delivered even faster by a different carrier.
1 May 2026
Unprompted review
Reply from digiDirect
Hi Richard.
Thank you for leaving a review, and I do apologise for the delays in shipping. We do try our best to have goods delivered in the advertised shipping window. We will follow this up with our carrier provider so that we can avoid this happening in the future.
-James
Been happy overall with products and service.
Been happy overall with the service and pricing on the website.
Some items have been noted as in stock, and then had to wait for the items to be ordered prior to being dispatched, however given the prices are usually better than other places and also the shipping costs as well, happy to wait a little longer for the items to be received.
Reaching out to the team is generally good. Fast response time and always transparent with updates on my orders. Happy to wait as long as the product comes eventually. Most times the ETA for the order are noted longer than the actual dispatch of I'm the item, so not too fussed, most of the time the items are dispatched within two weeks of the order being made.
Also it can help on occasion where an order I have made, I want to change or modify and seeing that it has not yet been sent through as yet and only ordered through the supplier, I have been able to change my order, so not all bad.
Most recently I have been assisted by Reymark and was very helpful with changing my order to another item that I preferred and sent through a payment link (due to the changed item costing more), and the link was sent through in under 24 hours of requesting the order change, and the enquiry was made on a Sunday.
I thought it was great response time, given I was expecting to not receive a response by Monday or Tuesday.
I am sure the service is not perfect and if you need or expect to have something in a more urgent timeframe, then you maybe frustrated.
I am happy to wait and given the competitive pricing of items, the service and response time is great and I have always had a great experience when making purchases.
The website is easy to navigate and have a great range of products to choose from.
Definitely happy to buy through again, which I have on many occasions.
4 May 2026
Unprompted review
Reply from digiDirect
Hi Ron.
Thank you for taking the time to write your review, and we're glad you had a great experience with us. We do always try our best to provide high-quality service at all times and to provide the best prices possible. If you ever need help or if you would like to make any future purchases with us, please do not hesitate to contact us.
-James
I found exactly what I wanted and for a…
I found exactly what I wanted and for a great price. Shipping was fast too :)
29 April 2026
Unprompted review
Reply from digiDirect
Hi Kyle.
Thank you for taking the time to write your review, and we're glad you had a great experience with us and hope you are enjoying your order. If you need any further assistance or would like to place any orders in the future, please do not hesitate to let us know.
-James
Kim !
I had Kim on the phone, she was really nice and helpful she fix my issue quickly !
2 May 2026
Unprompted review
Reply from digiDirect
Hi Sven,
We are so happy to hear that Kim helped you over the phone. Our team is dedicated to providing a high-quality service for all of our customers, whether they are in-store, online, or over the phone.
Feel free to give us a call if you ever need help!
- Jess
Thomas was great!
Had an issue with my camera being out of stock which is annoying. But Thomas was extremely helpful with trying to rectify my situation, communication was amazing, he followed up as promise and made sure my replaced camera was dispatched while being on the phone!
1 May 2026
Unprompted review
Reply from digiDirect
Hi,
We are so happy to hear that Thomas was able to help you over the phone. We understand that cameras being out of stock can be frustrating. That is why our team does their best to find alternative solutions for you.
We hope to see you again soon!
- Jess
Quick and easy assistance
When I realised my order wasn't going to arrive in time, they immediately cancelled and refunded it, and suggested other similar items that were in stock.
30 April 2026
Unprompted review
Reply from digiDirect
Hi Maddie,
Thank you so much for your review!
We understand that ETA's don't always line up with personal deadlines. When this happens, we try our best to find available alternatives for you. If there is nothing in stock for your deadline, then we are happy to refund your money so you can source gear elsewhere.
If you ever have a deadline, please feel free to reach out to us before you make your purchase so we can confirm stock levels for you.
- Jess
Communication is non-existent.
I ordered a camera flash as a guest on the site.
I had no notification that my order went through and after a couple of days sent an email (waste of time) so I rang. I only had their phone number when the PayPal receipt came in. I was concerned that I had lost my money to a scam. Please send out some sort of communication to let people know that their order is in fact legitimate. I was happy with the short amount of time it took to get here.
20 April 2026
Unprompted review
Reply from digiDirect
Hi Sue,
We are sorry that you did not receive your order confirmation. We do send out an order confirmation once an order has been successfully entered into our system. We apologise that this system failed for you and you were not able to contact us sooner to resolve this.
- Jess
Really helpful !!!
Really helpful young man ! Knew his stuff and we bonded over sharing the same surname !
18 April 2026
Unprompted review
Reply from digiDirect
Hi Linda,
Thank you so much for the review!
We want all of our customers to feel like part of the family when they visit us! We are happy to hear our team was able to bond with you so closely and provide a high-quality service.
We hope to see you again soon - Jess
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