Diamond Brothers Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, friendly, and genuinely helpful throughout every step of the purchasing process. People note that the team consistently goes above and beyond to assist buyers, providing top-tier service and maintaining completely transparent communication from start to finish. Though some customers initially felt a bit nervous or dubious about purchasing expensive luxury items online, they quickly felt fully reassured by the helpful team. Many buyers deeply appreciate the remarkably smooth transactions, highly reliable product quality, and the beautiful condition of the fine timepieces they receive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are welcoming, professional,... See more

Product

People report positive experiences with product, highlighting top quality watches that exceed expectations... See more

Service

Consumers find service to be positive, highlighting an overwhelmingly high level of satisfaction and trust.... See more

User experience

Customers consistently note satisfaction with user experience, highlighting trustworthy, authentic, and... See more

Customer service

Customers report extremely positive experiences with customer service, praising the welcoming and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more

Rated 5 out of 5 stars

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confid... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(167)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

Dealt with Ben and Charlie a few times now and every time has been first class service, they helped me source exactly what I needed and within no time at all. I couldn’t recommend the Diamond Brothers enough.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

These guys are brilliant they really…

These guys are brilliant they really know their vintage Rolex!! Pity Rolex themselves don’t understand their vintage models !!! Went to Hatton Garden and had a lovely experience with them, 2 genuine lovely brothers who we would recommend. I have gone back twice now with things and they have sorted no problem!! They know their stuff .. highly recommend x

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Diamonds…

Amazing experience with Diamonds brothers...I will definitely be a repeat customer!

I was first in contact with a few very well known and largely followed UK jewellers for 2 months, trying to find the specific model I was looking for, no luck.

After contacting Diamonds Brothers, they found what I was looking for, exact model, year, box, papers and the watch is in mint condition.

In 6 days my watch was found, prepared and collected!

They also provided recommendations and support with insuring the watch, so the watch would be insured as soon as I left with it.

Thanks again.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Top class service!

Ben and Charlie were, and continue to be so incredibly helpful throughout the purchase of my watch. They've been there for servicing afterward and even helped with some of my other watches/advice when I needed them.

Could not recommend these guys more!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Diamond Brothers are Diamonds

Both Charlie and Ben provided great customer service from start to finish. I had lots of concerns with making such a big purchase without having seen the watch in person but I was reassured throughout the process and the watch has arrived exactly as described and is perfect. I will be dealing with them again.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Will always come back here!

I purchased my very first Rolex today and I can honestly say I’m overwhelmed at the service.

From start to finish it was seamless, I dealt with the Diamond Brothers on Instagram after finding their account by chance. After a week of deciding, then being patient and will to help every step of the way. I received my beautiful 36mm watch today and she’s a beauty!

Thankyou so much, I can’t thank you enough x

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Ben! You were genuine, helpful, friendly and honest. I hope to do business with you in the future!

Highly recommend in this mine field jewellery / watch sector!

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I purchased my first Rolex from Diamond Brothers for my birthday. amazing customer service thanks to both the boys they managed to get me exactly what I wanted and will definitely be purchasing of them again!

29 July 2022
Unprompted review

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