Diamond Brothers Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, friendly, and genuinely helpful throughout every step of the purchasing process. People note that the team consistently goes above and beyond to assist buyers, providing top-tier service and maintaining completely transparent communication from start to finish. Though some customers initially felt a bit nervous or dubious about purchasing expensive luxury items online, they quickly felt fully reassured by the helpful team. Many buyers deeply appreciate the remarkably smooth transactions, highly reliable product quality, and the beautiful condition of the fine timepieces they receive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are welcoming, professional,... See more

Product

People report positive experiences with product, highlighting top quality watches that exceed expectations... See more

Service

Consumers find service to be positive, highlighting an overwhelmingly high level of satisfaction and trust.... See more

User experience

Customers consistently note satisfaction with user experience, highlighting trustworthy, authentic, and... See more

Customer service

Customers report extremely positive experiences with customer service, praising the welcoming and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more

Rated 5 out of 5 stars

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confid... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(167)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

I purchased my watch from diamond brothers and the customer service was 10/10.
Very with my purchase and service! Would definitely recommend them to everyone!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service 5*

I have new bought and sold several watches with Ben and Charlie at Diamond Brothers. They offer an excellent service, every transaction has been quick and easy. I highly recommend choosing them for all of your watch and jewellery needs.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Charlie and Ben gave me great advice…

Charlie and Ben gave me great advice when choosing a watch for myself. They clearly had great experience/ knowledge and had a wide selection to choose from which I was very impressed with, they gave me full peace of mind that what they were selling was 100% authentic. Definitely recommend.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

5***** would recommend

5*****
Really happy with purchase from Diamond brothers, it's not the first time I had brought with them and the service was exceptional as always very helpful and would definitely recommend best prices on the market

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service!…

Absolutely fantastic service from the guys at Diamond Brothers. Was looking to part exchange my current watch for a new one and came across them on instagram. They were super helpful over message and booked me in quickly for an appointment. I shopped around a bit before this so I know they gave me a great deal and even advised me on which watch would be the best investment piece. Will definitely be back again in the future. Thanks a lot guys!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable, and fair prices

Friendly, knowledgeable, and fair prices.

The guys at diamond brothers created me a custom item of diamond jewellery for my girlfriend. We’re both over the moon with how it has come out and the brothers took us through the process excellently. Highly recommend.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Loveliest brothers!

Loveliest brothers!! Got a day-date for my birthday, they were super helpful and I could not be more happy. They even change the bracelet of my watch for a better one. 100% recommended with a wide range of watches and price.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

If your in the market for a nice watch…

If your in the market for a nice watch these are the guys to see , Iv been a bit of a nightmare changing my mind on witch watch I wanted kept going back to the guys and changing ect , nothing was ever to much for them. Watch is mint nice and clean and polished well, and a decent price as well the service I received was spot on. I will recommend this company to all my friends and family
Thanks again guys

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Ladies Rolex

What a great experience, just nice pleasant and helpful guy's who really know their stuff. We will be back and will highly recommend, Pete / Lynne

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Top tier service

Top tier service, always professional with a great selection of watches. I have already recommended them to all my friends and family.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service always

Both my husband and I use this company with our Rolexes, we wouldn’t use anybody else friendly trustworthy service
We highly recommend to everybody

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Best watch company ever.

I Bought my watch with diamond brothers and honestly I’ll never go to another place theses guys are my watch guys forever. The customer service is amazing, communication, the quality of the products like I’m talking everything is the best. I’ll forever recommend to anyone and I’ll always be back for sure.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience I had…

What a fantastic experience I had buying my first Rolex watch of the diamond brothers Charlie and Ben was so helpful and knowledgeable, i couldn’t recommend these guys enough I will definitely be back… ⭐️

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Diamond Brothers - Amazing Service and Excellent Quality.

I went to Hatton garden to buy a Rolex for my husbands 60th birthday and I got talking to Ben.
He showed me various options within my budget, he was so helpful and I felt very comfortable and not pressured into making an instant decision.
I actually bought from Ben a few weeks later and was so happy. I then purchased another Rolex for myself a few months after, I know I made the right choice.
He has been in Hatton garden for years and I could tell he loved his job as he was so knowledgeable.
My advice to anyone who reads this is go and see Ben at Diamond Brothers.
He is now my personal jeweller and has repaired my rings and cleaned my jewellery and more recently I purchased a bangle and a diamond tennis bracelet. I would highly recommend Diamond Brothers to anyone looking for a first class professional service. Thank you Diamond Brothers your great!!

25 July 2024
Unprompted review

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