Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everythi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would just like to say big shout out to zee khan for helping us with the purchase of our new couch, everything was explained perfectly even down to the smaller details. Any one that takes calls at 9:3... See more
Company replied
Went into DFS Wednesbury store yesterday to purchase a new leather sofa I had viewed online. I was greeted by Nichola who guided us to the section of the store where the sofa was on display, sh... See more
Company replied
Our purchase was hassle free and our options were broken down simply and professionally by advisor “jet” no fuss no oversell just facts and figures delivered as they should be. Keep doing what your... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made it almost a pleasure to part with my money
The salesman was so helpful and not at all pushy,which made the sale ,a pleasurable experience .
So different to several over furniture stores we had visited
3 July 2026
Reply from DFS Furniture - Wednesbury
Hello Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello Bhanu,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Easy purchase with great service
Order for our bed was taken in a professional manner. Great service from James.
29 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Our sales man was fantastic
Our sales man was fantastic and really helped us pick what we wanted and talked us through everything
29 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We were really impressed with Bali very professional and knowledgeable
We were really impressed with the service Bali was very polite and professional, his expertise and product knowledge was excellent, we were not rushed and felt confident with our purchase
27 June 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bali.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Not Pushie! Helpful and Polite
Just what you want sofa shopping allowed to browse without being chased around and when you do need them they didnt rush us, took their time had a good chat and made the experiance really easy in essence they were there to help place our order not push a sale
28 June 2026
Reply from DFS Furniture - Wednesbury
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
I’m very happy good service and very…
I’m very happy good service and very good dealers.they very helpful
28 June 2026
Reply from DFS Furniture - Wednesbury
Hello Avtar,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful no hard pressure…
Friendly and helpful no hard pressure to make a decision was fully informed on all options available
27 June 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent service by poppy 💗
24 June 2026
Reply from DFS Furniture - Wednesbury
Hello Rachel,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great Sofa
Great Sofa, delivered by efficient but hardly friendly staff. The wait for delivery was quite long, 9 weeks but I’m happy with the final product.
12 June 2026
Unprompted review
Reply from DFS Furniture - Wednesbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Good morning DFS
Really pleased with our trip to DFS store today on the Wednesday shop all staff more than happy to help and explain deficiencies with payment options 10-10
22 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I had good experience and informed of…
I had good experience and informed of all sales aspects.
I dealt with Poppy who helped me and my wife and provided good advice.
21 June 2026
Reply from DFS Furniture - Wednesbury
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Emma was extremely helpful
21 June 2026
Reply from DFS Furniture - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service from Nicola
Great service from Nicola, listened to our needs and helped us through the different options available. Really friendly
21 June 2026
Reply from DFS Furniture - Wednesbury
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service , was really helpful and clear with what we are buying.
21 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very knowledgeable staff and manager
Very knowledgeable staff and manager . Couldn’t do any more for us ! It was excellent.
20 June 2026
Reply from DFS Furniture - Wednesbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DfS Wednesbury
We went to DFS Wednesbury to get a much needed sofa. We were there for 2 hours trying to make our mind up. In comes Fahim who was amazing and so helpful. We managed to buy 2 sofas for our space and are extremely happy with our purchase.
20 June 2026
Reply from DFS Furniture - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.