We had a fantastic experience with DFS, thanks to our advisor Emma. She was absolutely fantastic and a massive help throughout the whole process. Emma clearly explained everything, patiently answere... See more
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Jon was absolutely fantastic, we picked the sofa we liked but forgot to bring the measurements. He was able to get our previous order up, show us something of similar size and talk us through everythi... See more
Company replied
Would just like to say big shout out to zee khan for helping us with the purchase of our new couch, everything was explained perfectly even down to the smaller details. Any one that takes calls at 9:3... See more
Company replied
Went into DFS Wednesbury store yesterday to purchase a new leather sofa I had viewed online. I was greeted by Nichola who guided us to the section of the store where the sofa was on display, sh... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
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Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent Customer Service from Jet…
Our sales advisor at DFS Wednesbury was Jet.
Jet was professional, friendly and extremely knowledgeable, and he made the whole experience really enjoyable.
What stood out the most to my husband and me was that he wasn't pushy at all and never made us feel pressured into making a sale. He gave us information and advice we needed while allowing us the time and space to make our own decision. Excellent customer service - thank you, Jet!
17 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
very helpful and patient
very helpful and patient. Took the time to explain everything clearly and carefully.
17 August 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Easy shopping
Walked in and greeted by staff but not followed around or given the hard sell. Assistance was provided on request-which I liked! Jon was an absolute gentleman, didn't rush me to make any decisions, provided an abundance of information that I needed and made sure I was happy with everything before going through with an order.
17 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Upon arrival to dfs I was greeted with…
Upon arrival to dfs I was greeted with a warm welcome, as I looked around and found the sofa that i wanted Anand was happy to help.
Anand offered me a hot drink before we sat down and he explain everything I needed to know. He was very helpful and made my decision an easy one.
Thank you Amand
3 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Quick and informative service
16 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Thank you DFS Wednesbury
Thank you DFS Wednesbury, choosing and buying our new corner sofa and chair was so easy, thank you Jet for your help.
16 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Our experience from start to finish was…
Our experience from start to finish was amazing, we went in a day before we were planning to buy a sofa and Baly was very helpful, we then went back to baly the next day to purchase and he went above and beyond for us! He made us feel very comfortable and explained everything to us very clearly. We couldn’t have asked for a better experience!
15 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It all went as planned
It all went as planned, the time of delivery and the delivery guys where fantastic
7 August 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service
Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we were looking for. Nothing was too much trouble and helped us find everything we wanted. We then went back on Monday to order our new sofa, Nafisa was Friendly, polite, professional and really good at her job. Would definitely recommend people to go in and see Nafisa.
10 August 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Nafisa met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really great service staff was really…
Really great service staff was really helpful and polite..
12 June 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Excellent customer service from Fahim, would definitely purchase from this branch again.
11 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very friendly staff
Very friendly staff , Jon was extremely knowledgeable and guided us through the procedure to order our furniture. It was a delight to have such excellent customer service. We would definitely recommend DFS.
11 August 2026
Reply from DFS Furniture - Wednesbury
Hello Sam,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were so professional and not…
The staff were so professional and not pushy I hate pushy sales people we were given all the information and given time to decide on our own
9 August 2026
Reply from DFS Furniture - Wednesbury
Hello Martin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We spotted a sofa we liked
We spotted a sofa we liked, sat on it, paid a deposit. That's it.
4 August 2026
Reply from DFS Furniture - Wednesbury
Good Morning David,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 3 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine E
DFS Central Customer Support
The lady who dealt with our purchase…
The lady who dealt with our purchase was really helpful and polite as soon as we entered the shop . She gave us all the details etc on our new sofa and explained everything in detail. She is a credit to your store .
10 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
No pressure to buy
Anand was very helpful and knowledegable and did not pressurize us in any way .and he made a great cup of coffee.
10 August 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great deal 👌 great staff..
Great deal 👌 great staff..
Great Experience all round
Thanks to Matt the manager
Customer service AAA+
8 August 2026
Reply from DFS Furniture - Wednesbury
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Online application for Interest free
Online application for Interest free, was very easy to complete, no problem at all.
10 August 2026
Reply from DFS Furniture - Wednesbury
Hello Pauline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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