DFS Furniture - Warrington Reviews 

4,398
TrustScore 5 out of 5

4.9

Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited DFS store in Warrington to shop for new sofas. We were greeted nicely and was advised where the recliners were situated. We were left to browse at our leisure. Dan was on hand to answer ou... See more

Company replied

Rated 5 out of 5 stars

My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a so... See more

Company replied

Rated 5 out of 5 stars

We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more

Company replied

Rated 5 out of 5 stars

Michael in the Warrington store was helpful, identifying the ranges that might suit my needs. Julia on the telephone was very helpful, explaining the various insurance options and delivery timescale... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom

  • 0333 999 9778

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,398)

98,153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful staff not pushy

Staff are helpful without being pushy a good relaxed atmosphere and plenty of time to try furniture for yourself. Sam served us and she was lovely.

14 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very helpful and knowledgeable

12 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very polite and knowledgeable

Very polite and knowledgeable

12 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great service by Dan

Great service by Dan, very polite and helpful talking us through our order.

12 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very welcoming

Very welcoming. Sam was amazing she was so knowledgeable and went above and beyond. I didn’t realise the cushions on the sofas were available in other colours so she really did ensure I had everything I needed to make sure everything was just right

9 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We're really grateful you shared this amazing 5* review. We are glad to hear that Sam helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sue what a lovely & helpful member of staff

Sue introduced herself to us & left us too browse which is exactly what I asked for, & when I had ten questions she was so helpful & nothing was too much trouble for her.

5 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Lisa,

Thanks for your lovely feedback, we’re glad to hear Sue met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sophia sofa

From the minute I walked through the door at the Warrington branch I was met with a friendly warm welcome from all the staff. A lady approached me introduced herself and left me to look around and if I needed her to give her a shout which I did we then sat on a sofa I chose and went through the application having a lovely chat along the way. I would definitely recommend this branch 100%.

7 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Ingrid,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Mike was really helpful and informative…

Mike was really helpful and informative without being a pushy salesman. He let us browse at our own leisure and put us at ease.

5 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Afternoon,

We are really happy that Mike met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Supportive staff

Supportive staff

5 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good experience.

We had a really good experience in the Warrington store today. We spoke to Mike, who helped us pick our sofa. He was really helpful and knowledgeable when we asked questions about our new sofa. He even managed to help us save some money, which we were happy about. He's a really friendly chap and we didn't feel pressured at all, and we would be more than happy to come back in the future if we ever needed another sofa. Also the Latte he made us was very nice, so thanks Mike 👍🏻

5 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from the start

When we entered the store we did see Mike helping another customer and we had a look around first then as we were approaching Mike again he immediately greeted us and we then had the privilege of him dealing with our purchase and he was excellent explaining everything like material protection, warranty, maintenance and with the measurements we had he made sure it would fit perfectly, he was really good with knowledge on the product and professional every step of the way, we can't wait until it arrives, well done Mike can't fault you at all with dealing with our purchase, don't change a thing with the the way you are it's spot on, excellent

5 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Cathy was very nice

Cathy was very nice, helpful and gave us all delicious drinks (hot chocolate, americano)

5 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Corner sofa..

Everything was explained, the delivery and prices etc, couldn’t have been better.

28 June 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your 5 star review with us.

Holly M
DFS Customer Support

Rated 5 out of 5 stars

I was greeted by a lovely charming lady…

I was greeted by a lovely charming lady named Sue. Sue was very helpful and very knowledgeable about the sofa I was after. Sue made my purchase easy and more enjoyable than ordering online. Thanks so much Sue

4 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Thanks Cathy

Thanks Cathy
Amazing customer service

4 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience staff so super…

Great experience staff so super friendly and professional did feel pressured .

21 June 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had Cathy show us around and she was…

We had Cathy show us around and she was a massive help! She shown us the difference sofas which matched our dimensions and shown us the different ways in which the sofa could possibly come which eventually lead to us buying our first sofa! Thanks Cathy!!

30 June 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Jack,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service by Sam in the…

Great customer service by Sam in the Warrington store. Friendly, professional advice and information expertly provided. We are now looking forward to our new suite.

1 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

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