DFS Furniture - Warrington Reviews 

4,335
TrustScore 5 out of 5

4.9

Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Dan was really professional helpful, knowledgeable, friendly and sorted out my order quickly with ease and lots of useful information. Would definitely go to him & DDS again (2nd time used in 4 year... See more

Company replied

Rated 5 out of 5 stars

Sam who dealt with us today at DFS Warrington I can only he is an absolute credit to your company and the help he gave us today along with his hospitable service with coffees and relaxed manner truly... See more

Company replied

Rated 5 out of 5 stars

Our experience was made outstanding by the amazing customer service from the staff at DFS. The care we received made us feel confident and supported in our decision to buy our sofas for our first home... See more

Company replied

Rated 5 out of 5 stars

From the minute I walked through the door at the Warrington branch I was met with a friendly warm welcome from all the staff. A lady approached me introduced herself and left me to look around and if... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom

  • 0333 999 9778

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,335)

100,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to choose and buy the items…

Very easy to choose and buy the items we wanted. Staff very helpful and polite

17 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Steve,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Mike

Mike, the sales person was very patient and helpful. Not pushy which I really appreciate.

23 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your lovely review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sam who dealt with us today at DFS…

Sam who dealt with us today at DFS Warrington I can only he is an absolute credit to your company and the help he gave us today along with his hospitable service with coffees and relaxed manner truly made myself and my partner feel so comfortable and at ease. I’ve never had service so unbelievably amazing from start to finish, and made he made us laugh as well honestly top quality service!! All we can say is a massive thank you from the bottom of hearts Sam.

23 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Michael Warrington

We had an absolutely fantastic experience at DFS Warrington, and it was all thanks to Michael. From the moment we walked into the store, he was friendly, approachable, and incredibly knowledgeable. He took the time to understand exactly what we were looking for and guided us through the different options without ever making us feel pressured.

Michael's product knowledge was excellent, and he explained everything clearly, making it easy for us to choose the perfect sofa. He was patient, professional, and genuinely cared about helping us find the right fit for our home rather than just making a sale.

Customer service like this is hard to find, and Michael went above and beyond to make the whole process enjoyable and stress-free. He is a real credit to the DFS Warrington team, and we wouldn't hesitate to recommend him to anyone looking for great advice and exceptional service.

Thank you, Michael, for making our experience such a positive one. We'll definitely be recommending both you and DFS Warrington to our friends and family!

21 July 2026
Unprompted review
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Dan was really professional helpful

Dan was really professional helpful, knowledgeable, friendly and sorted out my order quickly with ease and lots of useful information. Would definitely go to him & DDS again (2nd time used in 4 years).
Can’t wait to receive my made to order sofa!

22 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Highly recommend

Dan was great, really friendly and gave us space and time to choose what we wanted. Talked us through all our options. Highly recommend. Thank you so much.

21 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Gemma,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Dan Bailey from the Warrington branch…

Dan Bailey from the Warrington branch assisted me with my new purchase today. Dan explained the whole process thoroughly and made sure that I understood as we went along. Really looked after me and made a great latte too!

21 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We're really grateful you shared this amazing 5* review. We are glad to hear that Dan helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Somerford purchase

Dan was fantastic, quick with what I needed to know. Knowledge about my choice

20 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello Amy,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good service

Lovely staff,friendly and very knowledgeable

20 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Staff was very helpful

Staff was very helpful, pleasant and polite

19 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer services

Today we went to DFS Warrington for home furniture and Catherine helped us to choose what we needed and vividly explained all of its characteristics and we were so happy to purchase from DFS.!

18 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Our experience was great

Our experience was great. We had already made our decision on what sofa we wanted before we arrived, but we found the staff to be super helpful and were really good with our kids.
Can't wait for our new sofas to arrive!

27 June 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Outstanding Customer Service

Our experience was made outstanding by the amazing customer service from the staff at DFS. The care we received made us feel confident and supported in our decision to buy our sofas for our first home. The staff genuinely care for their customers showing an interest in not only their purchase but them as people and individuals. We loved our experience!

16 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Sam from the Warrington Branch

Sam from the Warrington branch was really helpful. We had taken the children with us and he made the process quick and easy! Will definitely be returning to Sam for my dinning table.

11 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff not pushy

Staff are helpful without being pushy a good relaxed atmosphere and plenty of time to try furniture for yourself. Sam served us and she was lovely.

14 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very helpful and knowledgeable

12 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very polite and knowledgeable

Very polite and knowledgeable

12 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great service by Dan

Great service by Dan, very polite and helpful talking us through our order.

12 July 2026
DFS Furniture - Warrington logo

Reply from DFS Furniture - Warrington

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

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