My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a so... See more
Company replied
Location
Switch locationMersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB
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See what reviewers are saying
We knew what we were looking for but not sure where to find it. Ended up in DFS Warrington and the staff were so helpful. They welcomed us in to the store and left us to browse. Stepping in to help wh... See more
Company replied
We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more
Company replied
Michael in the Warrington store was helpful, identifying the ranges that might suit my needs. Julia on the telephone was very helpful, explaining the various insurance options and delivery timescale... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom
- 0333 999 9778
4.9
Excellent
4K reviews
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Excellent Service with no 'Hard Sell'
My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a sofa for about 10 minutes. No patter, no hard sell, just answered all of our question and clearly explained all of the options available to us. Refreshing, considering you're usually bombarded as soon as you walk through the doors at places like this. Highly recommend and very pleased with our purchase.
9 August 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mike met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The person who sold our sofa was very…
The person who sold our sofa was very accepting of my son who is severely autistic. He put him ar ease and slowed him to chill on thd sofa we were purchasing.
26 July 2026
Reply from DFS Furniture - Warrington
Hello Julie,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Dealt by Kian very efficiently and…
Dealt by Kian very efficiently and politely.I would have given 5* but the company delivery charge of £129 was far too excessive for a small 2seater sofa!!
9 August 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We hope that you love your furniture when it arrives.
Kind regards,
Jordan
DFS Customer Care
Ish was very knowledgeable about the…
Ish was very knowledgeable about the products and so helpful.
1 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Mike was really helpful and sorted us a…
Mike was really helpful and sorted us a good deal on the ex display couch that we were after. He was friendly, approachable and responsive. A positive transaction all around.
8 August 2026
Reply from DFS Furniture - Warrington
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent experience
We told the colleague (Sam) what we wanted - configuration, colour etc, and he helped us.
The whole process was very efficient.
7 August 2026
Reply from DFS Furniture - Warrington
Hello Rachael,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
We were greeted by Sam
We were greeted by Sam, who helped us straight away with all the questions we had. No pressure! We had a browse around and finally decided on a sofa. She went through the Sale, covering every detail.
Sam was extremely helpful, friendly and down to earth. She obviously enjoyed her job! We await delivery of our sofa in the next 6 weeks or so.
We'll definitely buy from this store again.
5 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Always ordered from DFS as it great quality and amazing service.
4 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Warrington
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine E
DFS Central Customer Support
We’d like to say a huge thank you to Sam
We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the whole process as smooth and stress-free as possible.
Although we've only placed our order today and are eagerly awaiting delivery in around 12 weeks, we're already extremely pleased with the service we've received. Sam’s professionalism and genuine willingness to help made all the difference, and he is a real credit to the team.
Thank you again, Sam. We’re looking forward to receiving our new sofa! ⭐⭐⭐⭐⭐
3 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Mike explained everything
Mike explained everything, he was very understanding what i needed. very professional and pleasant
3 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Great Coffee, Great Service, Great Sofa!
I had such a lovely experience at DFS from start to finish. The whole process was so relaxed, stress-free and enjoyable. Sam, who looked after me, was absolutely brilliant. Friendly, knowledgeable, patient and never once made me feel pressured. He took the time to answer all of my questions and helped me find the perfect sofa without any hard sell.
The complimentary coffee was a really nice touch too (and surprisingly delicious!).
Fantastic customer service, a great showroom and a genuinely enjoyable experience.
Thanks again to Sam for making everything so easy. I’d definitely recommend DFS and will happily shop there again! ⭐⭐⭐⭐⭐
2 August 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sam met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service
Great service, not being hassled whilst browsing is a big thing for me. Sales person was very knowledgeable.
Definitely recommend.
26 July 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Cathy the store representative was so…
Cathy the store representative was so helpful and friendly, we decided to buy the sofa there and then, rather than shopping around.
1 August 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Straight forward process,excellent…
Straight forward process,excellent customer service from your staff who helped us and everything explained very clearly.
1 August 2026
Reply from DFS Furniture - Warrington
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
High standard service family friendly
Cathy was excellent from start to finish. Listened to our needs and was very flexible in her approach. Cathy was accommodating and approachable to the whole family. Cathy was very knowledgeable and gave honest, open sound advice. Thank you
1 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Plenty of choice in store
Cathy was very nice to deal with there was plenty of choice in the store to pick from
1 August 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
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