Upon arrival to the store myself and my daughter were greeted by a lovely lady whom smiled and said hello, and then allowed myself to use the bathroom. My daughter and I had a look around and the s... See more
Company replied
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See what reviewers are saying
Pina was really helpful: she gave me all the information I needed to make an informed decision. She explained things about the sofa fabric that I didn’t know about and needed to know and she patiently... See more
Company replied
A really friendly service! We were able to take our time choosing what we wanted without any pushy sales, the staff were helpful and efficient and the store spacious and light. Pina served us and p... See more
Our family went into Dfs at Swindon today. We were welcomed by the staff cordially. We went around the shop on both floors in our own time. After choosing the sofa we liked we received a full explanat... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4K reviews
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Friendly helpful salesman
16 May 2026
Reply from DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swindon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Good morning Maria,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Pina was excellent
Pina was excellent! I found the perfect sofa for me online but I wanted to see if they had the sofa in store so I can see the colour of it properly. After seeing it was not the best but it will do, I found out I was able to change the colour of the fabric which I never knew this sofa was aloud as I wasn’t able to change the colours online which was a extra bonus and thankful for the store and Pina for making me aware, Pina made me all aware about how to keep my sofa in good condition and what to do when my sofa arrives her customer service was spot on she was aware of my tight budget that I was on, she did not force me into anything extra adding etc but she made me aware of the advantages of it but it was entirely my own decision which I found very polite as some people can try and push it on you just to make a extra buck. And she was able help me secure my new sofa and even better a better colour and fabric for the sofa I wanted I couldn’t thank her enough! Top marks!
14 May 2026
Reply from DFS Furniture - Swindon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
It’s great to be with dfs lovely environment
It’s great to be with dfs . Staff members was very polite and friendly. I was explained every detail about the items and the staff was very helpful.
13 May 2026
Reply from DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Jason was very good
Jason was very good. He gave us time to look and explained all very clearly when we wanted to buy.
13 May 2026
Reply from DFS Furniture - Swindon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Friendly, helpful and knowledgeable staff. Easy ordering process with plenty of options available in-store to see
9 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were very friendly
The staff were very friendly
The gentleman how serviced us was professional and explained every thing clearly was very impressived with the over all service
10 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Peana/Pina was excellent
Peana/Pina was excellent. Really knowledgeable and helpful with lots of advice.
9 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Nick was very professional and guided…
Nick was very professional and guided me through the sale.
I took the interest free option and was surprised how easy it was to understand thanks again to Nick
9 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience and professional
Excellent experience from the start - extremely knowledgable and professional throughout. Made the decision process for us to be very clear and not rushed at any point - fantastic!
8 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Braylan 2 seater buyer
Peela ( sorry if not the correct spelling) was very polite and friendly
8 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Great sales advisor
Jason was a great sale assistant. He talked through all our options clearly while making a joke here and there to lighten the mood. He accepted our decision and didn’t push us into something we didn’t want. That said he gave us pointers to make us think what the best decision would be
4 May 2026
Reply from DFS Furniture - Swindon
Good morning Kimberley,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great service and good pricing
18 April 2026
Reply from DFS Furniture - Swindon
Good morning Paul,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
New sofa
We were served by Peena, she was extremely pleasant and helpful, explained everything we needed to know. She did not put any pressure on us at all to purchase anything, she asked us whether we'd looked online before going to store (we hadn't), we wanted to just turn up and look round. She even went out of her way to make sure we had refreshments. Overall a pleasant in store experience.
4 May 2026
Reply from DFS Furniture - Swindon
Good afternoon,
We're really grateful you shared this amazing 5* review. We are glad to hear that Peena helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very friendly staff good knowledge of…
Very friendly staff good knowledge of product very polite and professional
4 May 2026
Reply from DFS Furniture - Swindon
Good afternoon Caroline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent customer service!
3 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very knowledgeable staff
Very knowledgeable staff, calm and quiet show room, not bothered by staff to much.
2 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, got exactly what we were looking for. Returned after getting previous sofa from DFS, 10 years ago
3 May 2026
Reply from DFS Furniture - Swindon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sociable surroundings & support from…
Sociable surroundings & support from the allotted staff member (Pina)
3 May 2026
Reply from DFS Furniture - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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