Upon arrival to the store myself and my daughter were greeted by a lovely lady whom smiled and said hello, and then allowed myself to use the bathroom. My daughter and I had a look around and the s... See more
Company replied
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See what reviewers are saying
Pina was really helpful: she gave me all the information I needed to make an informed decision. She explained things about the sofa fabric that I didn’t know about and needed to know and she patiently... See more
Company replied
A really friendly service! We were able to take our time choosing what we wanted without any pushy sales, the staff were helpful and efficient and the store spacious and light. Pina served us and p... See more
Our family went into Dfs at Swindon today. We were welcomed by the staff cordially. We went around the shop on both floors in our own time. After choosing the sofa we liked we received a full explanat... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Order from dfs
I ordered a sofa from dfs. I was very pleased with my new sofa it was delivered on the date they said and unpacked all boxes and rubbish taken away
29 December 2025
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
I had to place my order over the phone…
I had to place my order over the phone as I was having problems with the website.The young lady was extremely helpful.
2 June 2026
Reply from DFS Furniture - Swindon
Hello Wendy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Pina was very knowledgeable and…
Pina was very knowledgeable and helpful. Made our decision very easy and stress free.
31 May 2026
Reply from DFS Furniture - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nick
Nick, our salesperson was excellent! He made us feel even more confident in the choice we made to buy this sofa! Keeping us informed with everything we needed to know and perfectly explained everything with no confusion! 10/10 service
31 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful for salesman
29 May 2026
Reply from DFS Furniture - Swindon
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Swindon
Good morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisors will be more than happy to assist you. Please contact them on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Told us all the little details which…
Told us all the little details which you can’t get online.
Very good sale man.
28 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Had a problem which has been dealt with…
Had a problem which has been dealt with speedily and politely. Thank you Brian for your patience.
27 May 2026
Reply from DFS Furniture - Swindon
Hello Lin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Purchasing new furniture.
We went to DFS with an idea of the furniture we wanted but having seen the one we thought we were going to have we realised it didn't suit our purpose.
However, Jason was on hand to help us with selecting something that was more suitable for our needs.
Jason was friendly, helpful and listened to our needs and guided us along the path to select what we needed.
When it came to closing the deal he gave us all the information we needed to make an informed decision.
I cannot commend his service high enough.
27 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Adam was very helpful
Adam was very helpful! gave me all the information I asked for and was very patient and gave me space while I took my time deciding on which sofa I wanted.
16 May 2026
Reply from DFS Furniture - Swindon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We were under no pressure
We were under no pressure. We toured the showroom and tried the various designs of setees on show. An assistant then gave us advice on fabric choices etc. We had purchase options explained and product care. We had a very pleasant shopping experience.
24 May 2026
Reply from DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Excellent service
We were in Swindon centre. Jason, Paul and Gregg made us extremely comfortable. There knowledge on the product was excellent. We were bit confused initially on the product. They helped us make a decision which we felt is right for us. Thanks all.
23 May 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Really disappointed in DFS after years…
Really disappointed in DFS after years of singing your praises.
We ordered a Lucinda Big Corner sofa. With medium swivel chair with footstool etc.
6weeks later, we were called and to say that they are no longer making the frames for the swivel chairs - we were gutted. We went with that range because they did offer the matching swivel chair.
We agreed to switch the swivel chair to an arm chair and and extra footstool, as long as it didn’t further delay our order..
Nobody could answer this.
Call backs were promised. Nothing.
Since we have checked the ETA on the delivery which was pushed back by 6weeks.
Not happy, your mistake shouldn’t cost a delay to customers…
Worst thing is… the swivel chair is still being advertised as available.
So how many more customers are you going to upset.
Still awaiting delivery.
1 February 2026
Unprompted review
Reply from DFS Furniture - Swindon
Good afternoon Kelly,
Thank you for sharing your review with us, we are really sorry to hear that due to a change in manufacturing you are unable to receive your original order, we appreciate this may be disappointing.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Pina the sales person was excellent…
Pina the sales person was excellent throughout the purchase, explaining everything as we went along , making it a great experience,
12 May 2026
Reply from DFS Furniture - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Jason’s product knowledge proved…
Jason’s product knowledge proved invaluable in confirming our requirements with various suggestions and options.
This enabled a smooth process to reach our needs.
19 May 2026
Reply from DFS Furniture - Swindon
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jason.
Kind Regards,
Jordan
DFS Customer Support
We had already looked online and had a…
We had already looked online and had a pretty good idea what we were looking for, on entering the store we had plenty of time to look around before we were approached by any of the sales team. By this time we had pretty much decided on our purchase, the salesman was very helpful informative and the whole purchase was completed within 15 minutes
17 May 2026
Reply from DFS Furniture - Swindon
Good morning Justin,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Jason gave us all the information we…
Jason gave us all the information we needed felt very satisfied with everything
17 May 2026
Reply from DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Friendly helpful salesman
16 May 2026
Reply from DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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