Absolutely fantastic service at DFS Speke. We needed to add to an order which was originally made 2019. Our sales advisor helped us find the perfect match accent chair in the exact same fabric to add... See more
Company replied
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See what reviewers are saying
We went to buy a sofa and we received excellent customer service throughout our purchase from a lovely member of staff named Sue who was very professional and had great knowledge of explaining the... See more
Company replied
Went to DFS today looking a suite end up buying one the staff member was so helpful and talk us through everything give us time to think about what we won’t to do there was no hard sell and Tony the s... See more
Company replied
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Speke Road, L24 8QB, Liverpool, United Kingdom
- 0333 999 9794
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fabulous service and very knowledgeable…
Fabulous service and very knowledgeable staff who were incredibly helpful.
28 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
It was helpful how they treated us
15 July 2026
Reply from DFS Furniture - Speke
Hello Abdulkadir,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
5 Star Review for store assistant Michael in Liverpool Speke
Michael the store assistant was very helpful and explained everything. He even showed me other couches online that wernt in store. Nothing was to much trouble. He was professional and friendly.
27 July 2026
Reply from DFS Furniture - Speke
Hello Katie,
We are really grateful for your kind words and for sharing your experience in our store with Michael. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great sofa choices at speke DFS
Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which would be durable for our busy household. She even managed to get us a discount on a coffee table. Which was fab!
The manager was also very professional and helped complete the sale.
Thanks loads Sue !!!
26 July 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sue met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We had a fantastic experience from…
We had a fantastic experience from start to finish! The customer service was absolutely excellent—everyone was so friendly, welcoming, and genuinely happy to help. The team made us feel valued, and nothing was too much trouble. Their professionalism, knowledge, and positive attitude really stood out and made our visit even more enjoyable. We would happily recommend this store to our friends and family without hesitation, and we’ll definitely be returning again soon. Thank you for such a wonderful experience!
26 July 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Served by Michael
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and offer advice on colour options and fabrics etc. Really helpful and genuine guy and made our shopping trip much easier. If it wasnt for michael, we probably wouldn't have purchased yesterday.
25 July 2026
Reply from DFS Furniture - Speke
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic service from Calum in the…
Fantastic service from Calum in the Speke Store! He was so friendly, knowledgeable about the products & was really patient with us whilst we were deciding! I’d highly recommend going to the Speke & look out for Calum!
25 July 2026
Reply from DFS Furniture - Speke
Good Morning,
We are really happy that Calum met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Assistant was really helpful and…
Assistant was really helpful and answered all my questions. Really pleased with my decision and hoping my order lives up to my expectations when delivered.
23 July 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I took some sofas 2018 that from Dfs I…
I took some sofas 2018 that from Dfs I still inertesting to take again thank
22 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and professional
Very helpful and professional
Darren helped from start to finish
21 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Helpful and knowledgeable assistant
20 July 2026
Reply from DFS Furniture - Speke
Hello Alan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful Emily was very pleasant
Emily the person who helped me bead very knowledgeable very good giving use all the information show me the clour on the tv make sure I was happy very pleasant
19 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Darren at dsf store
Darren at dsf store, speke,was very knowledgeable and patient, help us make the right decision without any pressure
15 July 2026
Unprompted review
Reply from DFS Furniture - Speke
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very lovely staff very helpful .service
15 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The sales lady (can't remember her…
The sales lady (can't remember her name) was very helpfull & guided us through the purchase options.
We were Very happy with the service we recieved
7 July 2026
Reply from DFS Furniture - Speke
Hello Keith,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I had a great experience purchasing my…
I had a great experience purchasing my new sofa. The customer service was excellent from start to finish. The staff were friendly, patient, and knowledgeable, taking the time to answer all my questions and helping me find the perfect sofa without any pressure. They made the whole process easy and enjoyable, and I really appreciated their professionalism and attention to detail. I'm very happy with my purchase and would highly recommend this store to anyone looking for quality furniture and outstanding customer service.
13 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Becky was amazing
Becky was amazing
Very professional
Very knowledgeable about fabrics
And extremely patient due to my indecision
I would recommend any one to DFS Speke
Excellent service
And extremely friendly professions customer service
Definitely a 5 star
13 July 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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