DFS Furniture - Speke Reviews 

3,397
TrustScore 5 out of 5

4.9

Speke Road, L24 8QB Liverpool, GB


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Rated 5 out of 5 stars

Absolutely fantastic service at DFS Speke. We needed to add to an order which was originally made 2019. Our sales advisor helped us find the perfect match accent chair in the exact same fabric to add... See more

Company replied

Rated 5 out of 5 stars

Went to DFS today looking a suite end up buying one the staff member was so helpful and talk us through everything give us time to think about what we won’t to do there was no hard sell and Tony the s... See more

Rated 5 out of 5 stars

We had a great experience buying our new couch. The blonde sale assistant, unfortunately I can’t remember her name, was so attentive and had great advice! Can’t thank her enough.

Company replied

Rated 5 out of 5 stars

We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,397)

98,153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted with my purchase

After looking most of the day at various stores and sofas we decided to that DFS was the right store for us with incredible deals with no hidden add ons so we purchased from them and the service we received was amazing very helpful member of staff would definitely recommend her she’s in the speak store

8 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

The goods were great value for money…

The goods were great value for money and the sales assistant Michael was excellent. I would highly recommend them to anyone 👍

7 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

very helpful x

7 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit. At home I chose my suite and after a few days went back to store and ordered with ease. I was also told how to check progress of order.

5 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Super efficient and knowledgable sales…

Super efficient and knowledgable sales team with no hard sell of add-ons which I personally hate

30 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

5 Star customer service

Great selection of furniture and customer service we could not fault.

3 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Haven't received my furniture yet but…

Haven't received my furniture yet but the salesman was very helpful and polite

27 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great Customer Service

Emily was so pleasant & helpful when we were choosing our new sofa
Very informative & knowledgeable.
Thank you for your help

2 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emily.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Calum served us he was super helpful…

Calum served us he was super helpful and made the experience easy.

1 August 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service

Excellent service

31 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for your kind review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The girl that seen to us was very…

The girl that seen to us was very helpful the suite I wanted did not come in the colour I wanted but she gave me an alternative which was similar to the one chosen with the colour I wanted very pleasant as well.

30 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The sales person Sue was able to answer…

The sales person Sue was able to answer all our questions, she was polite and knowledgeable, and very helpful.

29 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Three piece suite

The service was excellent from going in to the Speke shop the young lady that dealt with me and my wife was very friendly and helpful and pleasant and patient the service she gave was 10/10 excellent from start to finish would definitely recommend this shop

29 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Fabulous service and very knowledgeable…

Fabulous service and very knowledgeable staff who were incredibly helpful.

28 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

5 Star Review for store assistant Michael in Liverpool Speke

Michael the store assistant was very helpful and explained everything. He even showed me other couches online that wernt in store. Nothing was to much trouble. He was professional and friendly.

27 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello Katie,

We are really grateful for your kind words and for sharing your experience in our store with Michael. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great sofa choices at speke DFS

Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which would be durable for our busy household. She even managed to get us a discount on a coffee table. Which was fab!
The manager was also very professional and helped complete the sale.
Thanks loads Sue !!!

26 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sue met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience from…

We had a fantastic experience from start to finish! The customer service was absolutely excellent—everyone was so friendly, welcoming, and genuinely happy to help. The team made us feel valued, and nothing was too much trouble. Their professionalism, knowledge, and positive attitude really stood out and made our visit even more enjoyable. We would happily recommend this store to our friends and family without hesitation, and we’ll definitely be returning again soon. Thank you for such a wonderful experience!

26 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Served by Michael

We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and offer advice on colour options and fabrics etc. Really helpful and genuine guy and made our shopping trip much easier. If it wasnt for michael, we probably wouldn't have purchased yesterday.

25 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

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