Absolutely fantastic service at DFS Speke. We needed to add to an order which was originally made 2019. Our sales advisor helped us find the perfect match accent chair in the exact same fabric to add... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Absolutely fantastic service at DFS Speke. We needed to add to an order which was originally made 2019. Our sales advisor helped us find the perfect match accent chair in the exact same fabric to add... See more
Company replied
Went to DFS today looking a suite end up buying one the staff member was so helpful and talk us through everything give us time to think about what we won’t to do there was no hard sell and Tony the s... See more
We had a great experience buying our new couch. The blonde sale assistant, unfortunately I can’t remember her name, was so attentive and had great advice! Can’t thank her enough.
Company replied
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Speke Road, L24 8QB, Liverpool, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After looking most of the day at various stores and sofas we decided to that DFS was the right store for us with incredible deals with no hidden add ons so we purchased from them and the service we received was amazing very helpful member of staff would definitely recommend her she’s in the speak store

Reply from DFS Furniture - Speke
The goods were great value for money and the sales assistant Michael was excellent. I would highly recommend them to anyone 👍

Reply from DFS Furniture - Speke
Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit. At home I chose my suite and after a few days went back to store and ordered with ease. I was also told how to check progress of order.

Reply from DFS Furniture - Speke
Super efficient and knowledgable sales team with no hard sell of add-ons which I personally hate

Reply from DFS Furniture - Speke
Great selection of furniture and customer service we could not fault.

Reply from DFS Furniture - Speke
Haven't received my furniture yet but the salesman was very helpful and polite

Reply from DFS Furniture - Speke
Excellent customer service great feedback very helpful would highly recommend.

Reply from DFS Furniture - Speke
Emily was so pleasant & helpful when we were choosing our new sofa
Very informative & knowledgeable.
Thank you for your help

Reply from DFS Furniture - Speke
Calum served us he was super helpful and made the experience easy.

Reply from DFS Furniture - Speke
The girl that seen to us was very helpful the suite I wanted did not come in the colour I wanted but she gave me an alternative which was similar to the one chosen with the colour I wanted very pleasant as well.

Reply from DFS Furniture - Speke
The sales person Sue was able to answer all our questions, she was polite and knowledgeable, and very helpful.

Reply from DFS Furniture - Speke
The service was excellent from going in to the Speke shop the young lady that dealt with me and my wife was very friendly and helpful and pleasant and patient the service she gave was 10/10 excellent from start to finish would definitely recommend this shop

Reply from DFS Furniture - Speke
Fabulous service and very knowledgeable staff who were incredibly helpful.

Reply from DFS Furniture - Speke
Michael the store assistant was very helpful and explained everything. He even showed me other couches online that wernt in store. Nothing was to much trouble. He was professional and friendly.

Reply from DFS Furniture - Speke
Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which would be durable for our busy household. She even managed to get us a discount on a coffee table. Which was fab!
The manager was also very professional and helped complete the sale.
Thanks loads Sue !!!

Reply from DFS Furniture - Speke
We had a fantastic experience from start to finish! The customer service was absolutely excellent—everyone was so friendly, welcoming, and genuinely happy to help. The team made us feel valued, and nothing was too much trouble. Their professionalism, knowledge, and positive attitude really stood out and made our visit even more enjoyable. We would happily recommend this store to our friends and family without hesitation, and we’ll definitely be returning again soon. Thank you for such a wonderful experience!

Reply from DFS Furniture - Speke
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and offer advice on colour options and fabrics etc. Really helpful and genuine guy and made our shopping trip much easier. If it wasnt for michael, we probably wouldn't have purchased yesterday.

Reply from DFS Furniture - Speke
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.