We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more
Company replied
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See what reviewers are saying
Went to get a new sofa. Had a consultation with a wonderful shop assistant who answered all my questions and helped me to make a final decision :)
Company replied
Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit... See more
Company replied
We thought Darren was brilliant. He was very knowledgeable about the different furniture and options available to us in the Mersy Retail Park store. We would definitely recommend DFS to our family and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Speke Road, L24 8QB, Liverpool, United Kingdom
- 0333 999 9794
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent staff
Excellent staff, very knowledgeable. Not pushy, explained everything, very pleased with our purchase
20 June 2026
Reply from DFS Furniture - Speke
Hello Mr Meacock,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Personal Touch and interactive friendly service
Staff was amazing guided through our requirements
10 August 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent t customer service and very…
Excellent t customer service and very helpful with the purchase
10 August 2026
Reply from DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff couldn't be more helpful
The staff couldn't be more helpful
I changed my mind about having the care cover as my husband has terminal cancer and with all the will in the world the chair will be unusable after due to his health as he deteriorates the chair looks fantastic comfy and the staff treated us like family.
10 August 2026
Reply from DFS Furniture - Speke
Hello Jan,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The woman was friendly understanding…
The woman was friendly understanding and helpful and patient. She helped me and explained everything to me.
9 August 2026
Reply from DFS Furniture - Speke
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Becky was top notch and my wife highly…
Becky was top notch and my wife highly recommends the coffee you provided ! ( this is high praise from a coffee snob)
8 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful experience from Becky
8 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Becky was lovely with us and explained…
Becky was lovely with us and explained every option that was available to us there was no pressure to go ahead with the purchase she made us feel at ease she was very knowledgeable and is a credit to DFS
8 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Michael was amazing explained…
Michael was amazing explained everything really well
Thank you
8 August 2026
Reply from DFS Furniture - Speke
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Delighted with my purchase
After looking most of the day at various stores and sofas we decided to that DFS was the right store for us with incredible deals with no hidden add ons so we purchased from them and the service we received was amazing very helpful member of staff would definitely recommend her she’s in the speak store
8 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The goods were great value for money…
The goods were great value for money and the sales assistant Michael was excellent. I would highly recommend them to anyone 👍
7 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
very helpful x
7 August 2026
Reply from DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Helpful staff
Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit. At home I chose my suite and after a few days went back to store and ordered with ease. I was also told how to check progress of order.
5 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Super efficient and knowledgable sales…
Super efficient and knowledgable sales team with no hard sell of add-ons which I personally hate
30 July 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
5 Star customer service
Great selection of furniture and customer service we could not fault.
3 August 2026
Reply from DFS Furniture - Speke
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
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