Was looking for a small sofa and tried many stores in Slough. Went into DFS first and saw the sofa we eventually bought. The store assistant, Sky, came over to us and was immediately friendly and made... See more
Company replied
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Had a really nice experience at DFS. A lovely gentleman served me and was very friendly, helpful and professional throughout. I’m sorry I’ve forgotten his name, but I wanted to say a big thank you for... See more
Company replied
Being greeted when walking into the showroom then left to have a look round Very helpful when we decided what we wanted answered any questions that we asked No stress relaxing atmosphere
Company replied
They were in great in the Slough store, we visited a few sofa shops over the past few days and every single one we were hounded by sales people who didn’t give us the space or time to look around. But... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, United Kingdom
- 0333 999 9785
4.9
Excellent
5K reviews
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Happy, helpful staff
Ahmed who initially greeted us in the store was very welcoming and polite, he was very helpful and checked later on to see how we were getting on, he showed us different options and was very knowledgeable.
27 June 2026
Reply from DFS Furniture - Slough
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Ahmed met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Really Poor after service
Purchased the sofa from the store made life really easy as we knew we wanted. had to wait several months to receive the sofa which is not an issue I gave away my old sofa and then once these guys came to drop it off they’re really helpful. However when they were installing the sofa they found out the sofa on the electronic one with the console thing had a faulty headrest they couldn’t fit the headrest on so what they had to do was mess around with bending the bars, etc try to get it working. I was told that somebody will contact me within 72 hours to arrange a replacement or replace the hinges or do something and also the manager Slough store will give me a call guess what? Nothing has happened why doesn’t that surprise me especially when you’ve taken a lot of money from me and give such great service by not bothering to contact a paying customer honestly it’s a joke now I have a sofa that has been tampered with and personally I should have rejected which I really was going to do but I thought let me be the bigger person. Still waiting
22 June 2026
Unprompted review
Reply from DFS Furniture - Slough
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Slough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Mohammad did very well.
25 June 2026
Reply from DFS Furniture - Slough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We had a fantastic experience at DFS
We had a fantastic experience at DFS. Faisal provided outstanding customer service and was more than happy to help us every step of the way with our order. He made us feel genuinely welcome and valued as customers.
The interest-free finance option is also a great benefit offered by the company, making it easier to purchase with confidence. We are very happy with our experience and would definitely recommend DFS to others.
23 June 2026
Reply from DFS Furniture - Slough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Gentleman was very helpful and…
Gentleman was very helpful and friendly, answered all our questions .
22 June 2026
Reply from DFS Furniture - Slough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience at DFS
We had a great experience at DFS. The members of staff were very friendly and helpful at the Slough store.
14 June 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We had a fantastic experience at DFS…
We had a fantastic experience at DFS thanks to Marlon. As first-time sofa buyers, we had lots of questions and weren’t completely sure what we were looking for, but Marlon was incredibly patient, knowledgeable, and helpful throughout the whole process. He took the time to explain all of our options without any pressure, making the experience enjoyable and stress-free. His friendly approach and excellent customer service gave us the confidence to choose the perfect sofa for our new home. Thank you, Marlon, for making such an important purchase such a positive experience!
21 June 2026
Reply from DFS Furniture - Slough
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Lovely customer service provided by…
Lovely customer service provided by Tania in the Slough branch. Very knowledgeable and helpful.
20 June 2026
Reply from DFS Furniture - Slough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Slough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
It was very helpful man he showed me a…
It was very helpful man he showed me a lot deferent sofas.
3 June 2026
Reply from DFS Furniture - Slough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Polite members of staff and very…
Polite members of staff and very helpful
As long as delivery no issue can’t fault my experience
12 June 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service, and salesman very helpful..I think his name was Darian, he was very pleasant and professional..
14 June 2026
Reply from DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Ahmed was great
Ahmed was great. Very helpful and knowledgeable about DFS furniture. He helped us from start to finish on choosing a dinning set
14 June 2026
Reply from DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The salesman was amazing
The salesman was amazing - left us alone at first to have a good look around and only came over when we needed help and to answer questions. Really took his time with us, no rush and no pressure - a really excellent experience - he was really helpful and very knowledgeable on all aspects of the products and process.
11 June 2026
Reply from DFS Furniture - Slough
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
I recently purchased a DFS sofa and am…
I recently purchased a DFS sofa and am very pleased with both the quality of the product and the overall experience. The sofa is comfortable, stylish, and well-made, making it a great addition to my home.
I would also like to thank JK for providing excellent customer service throughout the process. JK was friendly, professional, and very helpful, ensuring that all my questions were answered and that everything went smoothly from purchase to delivery.
Overall, I am extremely satisfied with my DFS experience and would highly recommend both the furniture and the outstanding customer service provided by JK.
10 June 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Slough
Hello Daniel,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Slough
Hello Max,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
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