Alan was absolutely fantastic. He helped my father choose the best recliner and 2 seater sofa to meet his needs. He took the time to explain options and ask questions. Alan was a real gentleman and ma... See more
Company replied
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See what reviewers are saying
I had an excellent experience thanks to Gedion. He was incredibly patient, took the time to really listen, and made sure I felt comfortable and understood throughout the entire process. His professi... See more
Company replied
5/5 Stars – Outstanding Service from Faizal!I had an amazing experience buying my new sofa at DFS, all thanks to Faizal. From the moment I walked in, his incredible knowledge and warm, professional de... See more
Company replied
Here’s a polished rewrite that keeps the warmth and personality of your original: Faisal was an absolute top lad from the moment we walked in. He greeted us straight away, asked if we need... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, United Kingdom
- 0333 999 9785
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly and professional staff
The staff was friendly, helpful, and professional. They provided excellent customer service and made my experience great.
29 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Alan was an absolute gentleman!
Alan was absolutely fantastic. He helped my father choose the best recliner and 2 seater sofa to meet his needs. He took the time to explain options and ask questions. Alan was a real gentleman and made the experience easy from viewing to purchase. Highly recommended!
28 May 2026
Reply from DFS Furniture - Slough
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Alan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Alan was professional and ensured we…
Alan was professional and ensured we selected according to our criteria. He outlayed all.pro and cins during selection process. Was very knowledgeable and informative.. Great sales consultant.
28 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Walked in to DFS Alan approached us…
Walked in to DFS Alan approached us with a friendly manner
Sat us down and explained everything to us and within seconds I ordered my sofa
Very friendly man would definitely recommend.
27 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Excellent service. Gideon from the Slough branch was amazing, wasn’t pushy, listened to what I needed and explained everything clearly
25 May 2026
Reply from DFS Furniture - Slough
Hello Kelly,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
5/5 Stars
5/5 Stars – Outstanding Service from Faizal!I had an amazing experience buying my new sofa at DFS, all thanks to Faizal. From the moment I walked in, his incredible knowledge and warm, professional demeanour made the entire process completely stress-free. He was extremely helpful, answered all my questions, and made me feel entirely comfortable with my choice. Faizal truly went above and beyond to provide top-tier service without any pushy sales tactics. If you are shopping at DFS, ask for Faizal—he makes the whole buying journey a breeze!
25 May 2026
Unprompted review
Reply from DFS Furniture - Slough
Hello Johnny,
We're really grateful you shared this amazing 5* review. We are glad to hear that Faizal helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Highly recommended.
I had an excellent experience thanks to Gedion. He was incredibly patient, took the time to really listen, and made sure I felt comfortable and understood throughout the entire process. His professionalism and skill truly stand out — you can tell he takes pride in doing his job well.
Because of him, I would absolutely come back again for the same service. People like Gedion make all the difference. Highly recommended.
26 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for taking the time to leave us a 5* review. We’re happy that Gedion met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgable. No pressure on making a purchase.
Staff very welcoming, friendly and very knowledgable.
25 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service from Tanya
Great customer service from Tanya - she gave us options, understood our needs and what we were looking for and most importantly what didn’t work previously with our sofa. Excited to receive our delivery.
25 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We had an extremely knowledgeable and…
We had an extremely knowledgeable and professional sales assistant that made our experience very good. This is a second time I have purchased from DFS and I hope to continue
25 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent service
Gideon was magnificent very nice and friendly and helpful.
Excellent service very happy 😊
Product knowledge was also 👌
25 May 2026
Reply from DFS Furniture - Slough
Hello,
Thanks for your lovely feedback, we’re glad to hear Gideon met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great knowledge and friendly salesman…
Great knowledge and friendly salesman Alan. Really professional and gave us the time and pace to shop around.
23 May 2026
Reply from DFS Furniture - Slough
Hello Matt,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The sales person was very professional…
The sales person was very professional and helpful. His knowledge of the product was and sales technique was very professional,
25 May 2026
Reply from DFS Furniture - Slough
Hello Jit,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Incredible Service!
From the moment we walked in the store, we were made to feel really welcome. We were greeted by Skye who asked us a few questions to get us started. We had an idea of what we wanted and she listened and gave us all of the information we needed.
24 May 2026
Reply from DFS Furniture - Slough
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Tanya was brilliant and very helpful…
Tanya was brilliant and very helpful and has provided good customer service
23 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Ahmed was great
Ahmed was great! Made the purchase as easy as possible, looking forward to our new sofa! Hoping it doesn’t take 11 weeks though!
23 May 2026
Reply from DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Alan in Slough is a fantastic honest…
Alan in Slough is a fantastic honest and very knowledgeable sales man. Happy he looked after us .
23 May 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
JK was a great salesman and not pushy
JK was a great salesman and not pushy. He showed us several options to choose from, very patiently. He was friendly and paid attention to detail.
23 May 2026
Reply from DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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